Clash Royale Customer Service Issues

I encountered an issue with accessing my account after contacting support for assistance. I provided all the necessary information during the conversation. Although I received a welcome email with a verification code that seemed to confirm the issue was resolved, I was surprised to find out my account was banned for alleged phishing. I can assure you that it is my legitimate account, and I am willing to provide any details, including banking information, to regain access. I kindly request assistance in resolving this matter promptly so I can regain access to my account. Thank you for your help.

After reinstalling Clash Royale following a break from playing, I discovered a puzzling issue - I had a surprising negative gem balance of around -17,[redacted] gems. This unexpected situation left me concerned that my account may have been compromised. Despite being able to continue playing and utilizing coins, the negative gem balance is preventing me from participating in challenges and obtaining complimentary items like the occasional free epic chest in the shop.

Hello, I'm reaching out for assistance regarding my son's Clash of Clans Battle Royale account. Recently, I discovered unauthorized in-game purchases totaling over £90 on my bank statement. After contacting iTunes, the charges were refunded, and the phone settings were adjusted to prevent further incidents. Despite the reimbursement, my 13-year-old son insists he did not make these purchases. He typically seeks my approval for any transactions, and it's unlikely he would engage in such excessive spending without permission. Last night, while playing, a notification indicated that due to the refund, he lost significant game progress, reverting back to an earlier level attained over a year ago. Upon reviewing the invoices, it became evident that the purchased levels and cards were not recent acquisitions but rather ones from months ago, a misunderstanding that has negatively impacted his gameplay. It is disheartening to witness his disappointment. I request a thorough review of his account to rectify the situation by restoring his progress to the state it was in prior to the events or offering suitable compensation. Your prompt attention to this matter is greatly appreciated. Best regards

I accept that losing is part of the game, but I think there might be an issue with how battles are arranged. I've observed a pattern in my winning and losing streaks. It seems that after a series of wins, if I keep playing continuously, I end up losing. It feels like the game intentionally matches me with opponents who are likely to defeat me, especially if I stick to the same deck repeatedly. I just wish for the opponent selection to be entirely random and not predetermined to ensure wins or losses. I hope this clarifies my concern.

A few days ago, when I tried to open my game Clash Royale, it loaded to [redacted]% but then crashed back to my app screen. I tried freeing up space by deleting other apps, but it still won't work. I've played for years but don't have my Supercell account number. I think it's linked to my Gmail, but I'm not sure. I have around [redacted] trophies and was close to reaching level 11 on my Crown Tower. My in-game name is "Beta Up." I recently joined a new clan, and I don't recall its name. I'm considering uninstalling and reinstalling the game, but I'm worried about losing my progress. I hope Supercell can restore my progress if I do reinstall the game with just my Gmail account and in-game name.

During a 2v2 match with my cousin, Clash Royale crashed for me and I got kicked out. After re-entering, it was working fine until my cousin tried to invite me to another 2v2 match, which caused the game to freeze. Now, whenever she logs in, all she sees is the 2v2 screen with crowns but no gameplay. The clan shows her as battling for the last 30 minutes. She's restarted her iPad, deleted and reinstalled the app on her iPhone, but the issue persists. This is a significant problem because she's invested a lot of time and money into the app.

I recently bought the "Punkin Package" about 2 weeks ago, which included the chicken emote. I purchased it for around [redacted] to [redacted] gems. However, when I tried to apply the Punkin skin to my towers, it redirected me to the battle pass ladder at tier 10. I've now reached tier 11, but still cannot access the skin properly. I'm frustrated because I spent my saved gems on the package mainly for the skin and would like to use it, especially on Halloween to show off.

I am attempting to retrieve my old Clash Royale account, which contains my last name in the username. I provided identification and explained that I no longer have receipts because they were sent to my previous school email, which is now closed. I also shared that I last used the account on an iPhone 10(X). The support team requested specific details like the exact account creation date, which is hard to remember. My account was banned due to an alleged "account phishing" issue, but it seems unjust. The username is bonar101, and it belongs to the clan GOONSQUAD, last active a month ago when I switched phones. I find this situation unreasonable, and I may consider legal action if necessary to resolve it promptly.

I deleted my Clash account a few years ago and I want to recover my old account. The name was "dountuthunter emi," inspired by my friend Emil who had the name "dountuthunter" on Twitter as an esports player. I was level 8, had a Miner, bought Elite Barbarians with gems when they were strong, and also had an Inferno Dragon. Emil introduced me to Clash Royale, and we were friends from being in the same class for 3 years. I made a typo in the name; it should be "dounuthunter emi." I spent a lot of time on that account and had good cards. Is there a way to retrieve or restore it for me?

I recently had my Clash Royale account permanently banned due to disruptive behavior. I find it confusing because I have been inactive for about two weeks, only logging in once or twice a day and rarely engaging in chat. Despite my attempts, the in-game Supercell support has not provided me with a reason for the ban. I've been dedicated to this game since the beta phase back in February [redacted], almost 5 years of effort gone to waste. Please assist me in resolving this issue.

My 12-year-old son has a Clash Royale account on his mother's phone. He recently got a new phone for Christmas and attempted to transfer the account but ended up getting banned by Supercell. This is concerning because we've both invested money and time into this game, and it's unfair that he can't play on his new phone. The original account was linked to [redacted], his mother's email. His new email is [redacted] Any assistance with this matter would be greatly appreciated.

I have been using my account for over 7 years and have invested a lot of money into it. Recently, due to relocating to Syria for family reasons, I have been banned from my account. My younger brother sometimes plays on my account, but I am the main player. I need my account back as I have put a lot of time and money into it. The account name is Moody with [redacted] trophies and I am the leader of the UAE Rangers clan. Please help me resolve this issue. Thank you.

Hello, My son has made multiple purchases for jewels in Clash Royale using my PayPal account without my knowledge, amounting to over [redacted]€ in just a few days. I was shocked when I checked my account yesterday. I kindly ask if you could possibly consider refunding a portion of the sum. I am reaching out this way as this purchase will leave us financially strained for the month. I am desperate and would greatly appreciate a response from you. My name is Sabina De Flaviis. These purchases were made by my son using this email: [redacted] Best regards

Yesterday, I attempted to update the email associated with my clash royal account but was met with a security lock by supercell support. Understandably, they requested security questions. However, I struggled with providing the exact account creation date despite having a 5-year-old badge. I could only recall some of the devices I used to play, like my iPhone XR, 11, and iPad 5th gen. Additionally, I couldn't remember the previous username before changing it to Ryanpro 3 to 4 years ago. Despite my best efforts to answer their questions, such as my expenses on the account (which I couldn't accurately determine due to sporadic purchases), supercell deemed my responses insufficient to unlock the account but enough to proceed.

Hello, my name is Luggy #YU9CQUL0J. I got locked out yesterday and don't know what to do. I had given the account to both my girlfriend and me. I've contacted support but don't remember when. I have two purchase confirmations for buying 80 Gems and the Season Pass, but I'm unsure of the dates. The account was created in [redacted], and we play on multiple devices - iPhone X, iPhone 7 Plus, iPhone 11, and iPhone 12. To regain access, I need an unlock code, but I'm not sure how to obtain it. The account was linked to [redacted] I started playing in [redacted] and have around [redacted] trophies. My last clan was Pogchemp001, and my name is Luggy. I changed my name once and don't recall the previous one. My player tag is #YU9CQUL0J, and I believe I am King Level 9 or 10. I purchased 80 Gems for €0.99 and the Season Pass for €4.99 on 09.08.[redacted] using my iPhone X and the email [redacted] I am in Arena 13. I need help urgently. Regards, Luggy.

When I enter the game, it asks me if I want to load the account where I'm at level 12. I press yes, then it asks me for an email linked to my Supercell ID. Since my account is older and I hadn't linked it to any ID back then as it wasn't available at the time. Even though there were no other options, I tried creating a Supercell ID using the email from my Google Play account. After I did that and entered the email again with the confirmation number, it only loaded a level 1 account. But whenever I log out of the Supercell ID and try to link my account with the Google Play account, it asks me again if I want to load my level 12 account. I press yes again, then it asks me for an email for the ID, so the game starts over and I end up in a frustrating loop. I kindly ask for your assistance as I've invested money in the account years ago, and it would be very annoying not to get the account back now. Sincerely, Leonhard Gladitsch

I attempted to use the automated assistant "Sparky" to recover my old Clash Royale account, but instead, my account was banned. This is frustrating because I own the account, which I have invested a significant amount of money and time into, reaching nearly 6,[redacted] trophies. I provided all the information requested, but you accused me of phishing or trying to steal my own account. It is unreasonable to expect me to remember every phone I used for the account over the past three years or to provide purchase receipts when I could easily access my account with my Supercell ID linked to the same email address. I change phones and emails frequently, so those details are impossible to provide. Only I could answer specific questions like where and when the account was created, proving my ownership. Please return my account so I can continue being a loyal player to Clash Royale.

I accidentally deleted my email and missed transferring my Supercell ID to my new email account. I need help moving my BS, CR, and CoC accounts to my new email. My current email is [redacted], and the old one linked to my Supercell ID is [redacted] I haven't created a Supercell ID with the new email yet. I am unsure if I need to do that or if Supercell can link it when transferring my accounts. I missed out on things during the recent voting and want to avoid that in the future.

Hello, my name is Johannes. I have been playing Clash Royale for a long time and I have a lot of knowledge, but something seems off with the game recently. I am losing to level 11 and 12 players even though I am at level 14 with all cards maxed out. I suspect it might have to do with the Mega Knight card being overpowered at the moment. It's not enjoyable anymore, but I'm hesitant to uninstall the game because I have invested a significant amount of money into it. Thank you, Johannes.

A while ago, I got banned from Clash Royale while attempting to recover my old account. The operator may have misunderstood and permanently banned me. It's been * years, and I'm still unable to access the game. I wish to play again, even if it means starting over. I had no ill intentions trying to retrieve my old account, but unfortunately, I'm still banned. Starting fresh would be fine, but I'm currently unable to even log into the app.