Christiancinema.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Christiancinema.com customer service, archive #1. It includes a selection of 1 issue(s) reported April 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was browsing a movie on your app, "I Still Believe," and entered my account information. It then prompted me for my Apple password, assuming I could watch using my Apple account since I hadn't set up a PayPal account yet. I planned to watch the movie later with my sister and complete the transaction then. I received an email indicating a purchase had been made, although I hadn't entered my password yet. I checked my Apple account and credit card, but there are no transactions listed. I attempted to view the movie on my iPhone and Apple TV, but I'm being asked to rent it. I'm unsure whether I rented the movie or not. Why did I receive a thank you email for a purchase if nothing shows up in my accounts? I'm new to your app and would appreciate some assistance. Penny
Reported by GetHuman-pmcrews on Sunday, April 12, 2020 5:32 PM

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