CashNet USA Customer Service Issues

I requested a payment plan option where the balance owed is split into four individual monthly payments to be completed by the following month. This was not the first time I needed to set up this arrangement, so I felt confident after completing the enrollment process, assured that there would be no missed payments or unexpected declines. However, after dealing with numerous financial setbacks, I noticed that the enrollment process seemed normal at first glance. To my surprise, the entire payment was taken on a different date that was never agreed upon or discussed. This unexpected deduction caused me additional financial strain with insufficient fund fees and unforeseen consequences.

I recently had to move due to a remodel and was financially stressed, so I contacted CashNet for a loan. I explained my situation to the representative, detailing my monthly bills, moving expenses, and income. I mentioned I could pay a lump sum when I received another stimulus check. The rep assured me I could pay a smaller amount until then. The process involved signing a contract, which I had difficulty with due to scratched eyeglasses. Despite my hesitation, he insisted I say yes. A week later, I received a text at 3 am informing me of an unauthorized deduction from my bank account by CashNet. When I called, I spoke with a woman who was dismissive and made me sign verbally for a payment on April 3rd. I asked if they did a credit check, to which she said no. I expressed my concern about being approved for an unmanageable amount given my health issues. I am requesting a small monthly payment plan of around $50 and urge for a more respectful and understanding approach from CashNet's staff in the future. Thank you, C. Gonzales

I recently had to move due to a remodel and found myself in need of a loan due to financial stress. After contacting Cashnet and explaining my situation to a representative, I was promised a manageable repayment plan. However, I later received a text notifying me of an unauthorized withdrawal from my bank account. When I called to address this issue, I was met with unpleasant treatment from a representative who pressured me into agreeing to a new payment arrangement. I expressed concern that with my medical conditions and limited income, I should not have been approved for such a high loan amount. As a 70-year-old dealing with various health issues, this situation has added unnecessary stress to my life. I hope for a respectful resolution to this matter. Sincerely, Carol G. [redacted]