The following are issues that customers reported to GetHuman about Cash App customer service, archive #5. It includes a selection of 9 issue(s) reported October 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue with Cash App where I meant to send $45 to one contact, and the payment went through successfully. However, at the same time, another $45 was sent to a different person, which I did not authorize. I immediately contacted Cash App for assistance, but the responses I received were unhelpful and required me to repeat the issue numerous times. I feel frustrated that Cash App is not owning up to their mistake and acknowledging the error. I am seeking to have the extra $45 that was mistakenly sent refunded back to my account.
Reported by GetHuman8643772 on Sunday, October 1, 2023 7:11 PM
I have been facing an issue for about four months. My email linked to my Cash App was hacked. The passwords to all my Gmail accounts, including my associated phone number and Cash App pin, have been changed. I am unable to access my account. The email associated with my account is [redacted], and my cashtag is $Shareesehardeman. Several important cards, including my license and social security card, were stolen and I have not received replacements. If there have been any unauthorized transactions in the last three and a half months, they were not made by me. I kindly request prompt assistance on this matter. Thank you for your time. Shareese H. Please reply to [redacted]
Reported by GetHuman8668378 on Saturday, October 21, 2023 1:07 AM
Hello, I'm Erica Willett. My ex, Ashton Crittenden, has my old phone and has accessed my Cash App account. The email linked to the account is [redacted] The phone used appears to be a Moto Stylus [redacted] 5G with my number [redacted]. The address on the account is [redacted] Main Street, Louisville, Alabama. The phone removed was a Galaxy S21FE 5G. He transferred money from my Moto Stylus [redacted] 5G last Friday and falsely claimed I made the transaction. I am now using a Galaxy S21, while unsure of his phone, possibly a Samsung A53. Please rectify this issue, especially the $53 taken on Friday, Oct 20, [redacted], from the account anewstart2023again. I anticipate your response. Thank you.
Reported by GetHuman8673021 on Wednesday, October 25, 2023 11:24 AM
I bought gas at HEB in Lumberton, Texas on 10/25/23. I spent $36.98 at the pump. They have my transaction pending, but they are holding $[redacted].00 of mine that I need. I contacted HEB, and all they did was give me a confirmation number. They told me to contact my card issuer and provide them with the confirmation number so that they could resolve the issue. I need this resolved as soon as possible.
Reported by GetHuman8676431 on Saturday, October 28, 2023 1:13 AM
I had an issue with my bank where 2 charges were mistakenly disputed. I am now attempting to cancel the disputes on my Cash App but have been unable to reach anyone who can assist with this process. Customer service has informed me that a specialty team is in charge of handling these cancellations, yet I am struggling to make contact with them. It is crucial that these disputes are cancelled promptly to return the funds to the merchant.
Reported by GetHuman-touchupa on Tuesday, October 31, 2023 12:55 AM
My phone with the number [redacted] stopped working. I won't have access until I get a new phone for my SIM card. When I tried logging in via email, I mistakenly entered my debit card PIN three times before realizing my error. After that, it prompted me to create a new Cash App account, but I want to regain access to my current account with money under $Shelbielea31. The phone number on file is no longer valid; my new number is [redacted].
Reported by GetHuman8682476 on Thursday, November 2, 2023 2:01 AM
Last week, Cash App suspended my account. I have been in touch with them daily via phone and chat, but they informed me that the department addressing this matter communicates solely through email. They assured me that they have fast-tracked my case and advised me to check my email for Cash App support correspondence. Both of my Cash App accounts are suspended with funds that I am unable to access.
I am seeking clarity on the reason behind the account suspension and requesting immediate access to my funds.
Reported by GetHuman8687602 on Monday, November 6, 2023 3:57 PM
Recently, my phone broke, making it impossible to access my Cash App due to not remembering my Google password. I attempted to log in on a new device, but now it's asking for my card number, which I lost a week ago. To retrieve my funds and access the app, I need guidance on the necessary steps. I receive direct deposits from my employer and can provide all the relevant details. I am willing to verify my identity with my ID or take any required actions; all I want is to access my Cash App where my paycheck is currently held up.
Reported by GetHuman8691424 on Thursday, November 9, 2023 1:56 PM
Hello, my name is D'Angelo. My Cash App tag is $12Play6869. I am having trouble accepting a payment from my friend Danny. I am currently outside in the rain and it's cold. I need to get a hotel and access my money. Can you please assist me with this issue? Thank you.
Reported by GetHuman8706504 on Sunday, November 26, 2023 4:01 PM