Cartoys.com Customer Service Issues

I had a bad experience with the Aurora and Littleton store when I tried to get three remote starts and car alarms installed in my Range Rover, Ikea, and Sonata. Car Toys assured me there would be no issues, but after only getting two out of three done, my Range Rover experienced fuse issues. It had to be towed to Range Rover for repairs, only to be told they couldn't work on it. My car has been sitting for a week without resolution despite promises. I am frustrated and feel like the company is just after money. I am considering taking my business elsewhere. I am requesting to speak with a corporate manager or someone who can actually address my concerns. My name is Christopher Aragon.

I purchased an Apple CarPlay system and a backup camera for $[redacted] on May 18 last year. Following recommendations from the manager at the Issaquah location regarding its ease of use and reliability, I opted to have it installed on my Acura TSX. However, I encountered various issues with the AC such as temperature fluctuations and problems with the USB port connection causing disruptions to the system, music, Bluetooth, and Apple CarPlay functions. Additionally, I had to replace the backup camera twice. The service provided was subpar, and it is disappointing that despite assurances of reliability, I have faced multiple failures and inadequate service. Now that my car is out of warranty, I am burdened with the cost of replacing parts that were initially installed by your team with apparent carelessness and lack of professionalism.

I had a terrible experience when the technicians damaged my daughter's car wiring. Despite Ford stating it was irreparable, they refused a refund and demanded more money for a fix. I'm frustrated and feel like driving the car through their store. The management was unhelpful, and there's no complaint channel. I need a number for their corporate office. Thank you.

This past Saturday, I visited Car Toys on Overton Street in Texas and scheduled an appointment for Sunday the 10th at 2 p.m. Despite confirming with a representative about their Sunday hours, I arrived on the 10th to find out the appointment was mistakenly booked for Monday the 11th at 2 p.m. Disappointed, I returned on Monday at 11:45 a.m. with my truck, expecting the work to be completed between 2 to 4 p.m. Unfortunately, upon checking at 3:50 p.m., my truck hadn't been touched. I expressed my frustration to the staff and was informed that the technician had to leave suddenly due to a family emergency after starting the work on my truck. Despite multiple visits and inconveniences, the lack of communication and delays made me question the reliability of the service provided. Feeling disregarded and inconvenienced, I requested to speak with the store manager to address these issues. This experience has left me disappointed and uncertain about the quality of service at this establishment.

I recently had a stereo installed in my [redacted] Corvette along with a double din console and am very dissatisfied with the outcome. The factory GM Bose speaker system with a built-in subwoofer in my car provided great sound and bass. The new system was supposed to be even better, but upon testing, it lacked bass and volume, sounding tinny. Additionally, the dashboard was left loose and parts were missing. The install manager dismissed my concerns, blaming my old car for the issues. After a heated discussion, he fixed the dashboard and claimed the problem was with my speakers, suggesting I pay more for a proper connection or new parts. The final bill was higher than expected, with rude service and poor sound quality. The install team included Dakota R. for the radio and console, Cody A. for the backup camera, and the unhelpful manager K. Seeking a resolution, I want the wiring double-checked for proper setup and possibly a refund due to the perceived overcharge.

I recently got a stereo installed in my [redacted] Corvette with a double din console. I’m dissatisfied for several reasons. My GM Bose speaker system with a built-in subwoofer sounded great, but the new system lacks bass and volume. The install left my dashboard loose, and the original console was missing. The install manager was unhelpful and rude, blaming my worn-out car and insisting that I pay for additional work. The final bill was $[redacted] instead of the expected $[redacted]-[redacted], and the promised free installation was not honored. The manager refuses to address the sound issues or check the wiring. I'm seeking assistance to ensure the system works properly as initially promised. Workers on my car: Dakota Ramey (radio and console), Cody Allen (back-up camera), Kiona. Equipment: QC670 (back-up camera), DMX906S (radio). I have no warranty or tech information for the radio. Disappointed with Car Toys service and lack of accountability. Greg J. from Puyallup, WA.

I have tried reaching out multiple times over the past three days, leaving messages each time, but I have yet to receive assistance. The experience at the Spokane Valley store in late March left me disappointed. Upon purchasing a new car, I was advised to buy a $[redacted] dash kit and pay an additional $[redacted] for stereo installation. However, after seeking a second opinion, I discovered that only my amp needed fixing, rendering the dash kit unnecessary. Despite it being unused and unopened in its box, the store refused a refund, citing their 30-day return policy. I am frustrated by the lack of investigation done by the store staff, ultimately leading to an unnecessary purchase. I kindly request a refund for the dash kit as I followed their recommendations in good faith.