Carefusion Customer Service Issues

I am a nurse practicing in Hillsboro, Oregon, utilizing the Pyxis MedStation ES from BD. I require official documentation of Tuality Community Hospital's Override policy, especially regarding narcotics administration. The facility's address is [redacted] SE 8th St. Hillsboro, Oregon [redacted]. I am facing allegations of improper narcotic removal from the Pyxis system without necessary overrides. To clear my name and retain my nursing license, I must acquire proof that the Pyxis system prevents unauthorized medication access. I am unable to access their policies and need this crucial information to defend myself before the nursing board. Requested documentation can be sent to my address: Mary Carlsen, [redacted] Lavina Drive, Forest Grove, Oregon [redacted]. Thank you for your support.

As a Registered Nurse at Tuality Community Hospital, I am seeking documentation regarding the Pyxis MedStation ES Carefusion system's OVERRIDE POLICY for PRN-ordered medications, particularly narcotics. I have encountered a situation where multiple doses of the same narcotic for the same patient were removed within minutes without an override prompt. This situation has led to an investigation by the Oregon Board of Nursing. I am in need of official documentation from Pyxis Corporation proving that the system is designed to prevent such incidents. Kindly send a copy of the Pyxis Override protocol for PRN medications to me at [redacted] Lavina Drive, Hillsboro, OR [redacted], or contact me at [redacted] for further assistance. Your prompt help and intervention in this matter are greatly appreciated. Sincerely, Mary Carlsen, R.N.