Canva.com Customer Service Issues

Hello, It has been some time since I last accessed my account and I seem to have forgotten the email address I had on file. I can only be reached through "[redacted]" as I no longer have access to any other emails. Could you please update my account with this email and assist me in resetting my password? Currently, I do not own a phone, so this email is my sole method of communication. Thank you for your attention to this matter. Kind regards, S.R.C. D'Auria

Hello, I am reaching out for the second time regarding an ongoing issue. I never received a response, but later received an email requesting feedback on my support experience. Unfortunately, my password and email address are not allowing me to access my account. Could you kindly update my email address on file to "[redacted]"? Additionally, I would greatly appreciate a link to reset my password. Thank you for your attention to this matter. Sincerely, Queen Miss Shandy Rita Catherine D'Auria

I subscribed to Canva Pro last June, and my membership is valid until June [redacted]. As of today, January 10th, I am unable to access my designs or uploads. Upon logging in, I am directed to the introductory page for new users prompting me to try Canva Pro. Although I have reached out to the support team and received assurance that my account has been restored, the issue persists. I simply wish to have my Canva Pro service reinstated to its previous state. Thank you for your assistance. Invoice number: 03[redacted]0.

I have noticed duplicate charges on my Canva Pro account per month. I currently have two accounts, one being the free version. I would appreciate guidance on how to address this matter. Account 1: [redacted] Account 2: [redacted] I see charges of $12.99 and $19.98 from my bank account every month. However, upon checking my email, no invoices are present. Could you please investigate this issue for both accounts? I believe I should only be charged $12.99 per month. Thank you, Judy H.

I have tried to contact your support team by email several times without success. I am submitting another request in the hopes of receiving a response. I signed up for Canva's free trial period to explore its features for work, with no intention of continuing the subscription. After realizing it wasn't what I needed, I canceled the subscription before the trial period ended and deleted the account as proof that I would not be using it. However, I was recently charged $[redacted].99 a few weeks later, which I noticed on my bank statement. Canva Support's Response: Feb 25, [redacted], 14:15 Hello, Thank you for getting in touch. We have checked the account connected to [redacted], but we did not find the charge you mentioned. We did locate the charge under a different account linked to c******[redacted] For security reasons, the email address is partially hidden. Can you confirm recognition of this email address and if you have access to it? Kindly reply with the full email address if you do so we can further assist you. Invoice Number: 03[redacted] My Response: Feb 26, [redacted], 6:45 PM To Support: I have only used one email address ([redacted]). I canceled my subscription and deleted my account before the trial period ended. Following this, I was charged $[redacted].99. I then created another account using the same email ([redacted]) to reach out for support. Could your system alter the email for archived/deleted accounts if the same email is reused for a new account? Regardless, I seek a refund for invoice number 03[redacted] to the card ending in [redacted].

I recently changed my email address, so I can no longer access my Canva account with the old email. Unfortunately, I forgot my Canva password and I am unable to reset it or update my email as I can no longer access the original email account. It's frustrating that there is no direct way to contact Canva support without being logged in. I checked the help website, but it only suggests asking my service provider for temporary access, which is not feasible for me.

Canva mistakenly billed my account BAEycUzcDkM for a subscription I did not authorize. I need an immediate refund. I originally joined as a member of the Mayim Chayim Team on a different Canvapro account. Despite my request to cancel account BAEycUzcDkM before the 30-day period, a charge was still applied. Our organization, Mayim Chayim, is a non-profit, and we are billed under that account. Please refund the $12.99 to MasterCard *[redacted] and cancel the subscription. Unfortunately, there is no phone number to contact you directly, which adds to the challenge. I can be reached at [redacted] Thank you for your prompt attention to this matter.

Hello, my name is Sunshine Stevens-Nelson. I accessed Canva through a Marketing [redacted] class at Palomar College on January 23rd. I was offered a 30-day free trial, but I was unexpectedly asked for a credit card despite being told it was a free account. I recently responded to an email from them by indicating that I did not want Canva Pro and that there should be no further charges. However, I just noticed that my account was charged, and I did not subscribe for this. I kindly request a reversal of this charge. Please provide me with a confirmation regarding the status of this request. Thank you, Sunshine D Stevens Nelson.

I am attempting to create a free account on Canva by signing up with my email, not connecting to any social media. After filling out the form with my name, email, and a password, a prompt asks me to enter a code that will be emailed to me within 10 minutes. Despite trying four times, I have not received the email, and it's not in my junk or spam folders. I have searched the website for any helpful information but have found no way to contact them directly. Thank you for any assistance you can provide.

Hello, I used OfficeMax's website in Sheboygan, WI to create a business card yesterday. The staff instructed me to design it using the attached site on their page. After carefully following the steps, editing within the safe zone, and making a payment with order confirmation number [redacted], I received a call from the same staff member a few hours later. She mentioned that the card was too big and could not be processed. Despite explaining my process and requesting assistance, she was uncooperative, only listing what couldn't be done rather than exploring solutions. Frustrated, I asked for a cancellation and a refund unless the issue could be resolved promptly. The order has been canceled, but I am keen on finalizing the design without further challenges. If there is anyone willing to help address this matter effectively, please reach out. Thank you for your attention. Luke S.

Hello, I'm Isabelle Bourgeois, also known as AB on this forum. You can reach me at [redacted] I encountered an issue with my Canva account. Initially, I registered with [redacted] but later switched to [redacted] Unfortunately, I can no longer access my recent designs with the new email. Despite changing my email, I am still being directed to the old email address without any trace of my designs. When attempting to update the old email to the new one, I receive a message indicating the new email is already associated with a Canva account. Additionally, it appears a new account was created with my photo and the email address [redacted], but it lacks my designs. I would appreciate any assistance in locating my account with the name AB and the email address [redacted] along with my recent designs. Thank you.

I recently noticed a charge on my debit card for an item that I did not order from your company. Unfortunately, someone gained unauthorized access to my phone and used my card details to make the purchase. As a disabled senior relying on SSI disability benefits, this $45.00 is crucial for my survival. I kindly request a refund to be issued to my card ending in [redacted]. I tried contacting your customer service line, but was on hold for over an hour without getting through. Your prompt assistance in resolving this matter would be greatly appreciated.

I'm currently enrolled in a diploma program and struggling to complete my assignments. They require the use of Canva, but I'm facing issues accessing the templates and uploading them to my assignment sheet. This is incredibly frustrating as I am on a free trial. The deadline for this task is December 29th. I would greatly appreciate some guidance as this situation seems unprofessional to me.

Hello, my name is Achan Kilat. I signed up for Canva Pro yesterday and made the payment. However, when I tried to log in with my email [redacted], I couldn't access my account. I am unsure if the transaction was successful. Despite trying to log in multiple times, I was unable to access the website. When attempting to reset my password, I didn't receive the email with the password reset link. As a busy single mom, I'm really frustrated by this issue. You can contact me at [redacted] or [redacted]. Thank you, Achan Kilat.

I usually order my marketing materials such as brochures, business cards, and stationery from CANVA for Clover Point Veterinary Rehabilitation under Dr. Suzanne Plamondon's supervision. Recently, I reordered these items for a direct mailing to referring veterinarians. However, the letterhead paper I received was excessively glossy, causing smudging that makes the text illegible when printed on by a laser or inkjet printer. I would like the stationery replaced at no additional cost with a matte paper stock suitable for inkjet printing to ensure legibility for my medical industry communications. The current paper quality is inadequate and unsuitable for professional use. If necessary, I can return the unusable paper with a prepaid shipping label. Thank you for your attention to this matter.

Hello, I am having trouble sharing my content from Canva to Facebook and Instagram. I have connected or attempted to connect both accounts. However, when I try to link them, Canva keeps prompting me to convert my existing Instagram account to a business account, which is already done. Although I have connected both Facebook and Instagram, Canva does not seem to recognize it. When I try to add the accounts, it redirects me to the Instagram page, which doesn't assist me in posting. I would greatly appreciate any assistance as I am becoming very frustrated with this issue. Thank you.

Hello team, I recently signed up for Canva and created a video that is around 2 minutes long. I am having trouble downloading it. I have tried on both desktop and the mobile app, and I don't think there is an issue with my internet connection. This video is for my office work. Could you please assist me with this issue? If it can't be fixed, could someone download the video for me and share it? Your help is much appreciated. Thank you, Dishani

I have been receiving notifications from a company named "Canva" claiming that I made a purchase and they will charge my PayPal account. However, I am unfamiliar with this company, never bought anything from them, and do not want them using my PayPal for a product I did not buy. I do not know Canva and object to their deceptive practices. I request that any account associated with ([redacted]) be deleted and no longer contacted regarding false transactions or unauthorized charges on my PayPal account.

I am new to Canva and had to create an account solely to cancel a subscription I did not authorize. I would like a refund of the $12.99 fee. I have checked with my family members regarding any possible unauthorized purchases but found nothing related to Canva. I attempted to view an invoice and past purchases on the platform, but there seems to be no record. Despite this, a subscription fee was still charged. I kindly request prompt assistance on this matter.

Re: [redacted] I have noticed an unauthorized charge of $[redacted].00 on my account, and I have been attempting to resolve this issue for over two weeks without success. As a business owner with a value well over 40 billion, I find it unprofessional and unfair that I am facing difficulties in getting my money back. I kindly request that someone contacts me at [redacted] to facilitate the return of my funds. Thank you, Mr. Jones Sr.