CVS MinuteClinic Patient Support Customer Service Issues

I booked my Covid-19 test online 24 hours in advance for a 12:50PM appointment. I arrived 15 minutes early and noticed another couple who made their appointment using the kiosk upon arrival, just before me. It's now 1:40PM, and the nurse called the couple in ahead of me. I've been experiencing chills, body aches, headache, and fatigue, and I'm still waiting in the waiting room. I explained to the nurse that I made an appointment to avoid this situation. She mentioned she was only providing them with paperwork to fill out, but they were still called in before me. I'm still here, feeling unwell and waiting.

My husband and I received Hepatitis A vaccines at your MinuteClinic in March. We provided our Medicare information to the nurse practitioner. We have now received a bill from George Safran, MD. I contacted the billing department on 7/1 (Adriane answered) and 7/24 (Miracle answered) to provide our Medicare information again and to request billing our insurance, as my Part D plan covers the shots. Despite these efforts, we are still receiving text messages requesting payment. My reference ID# is [redacted]A2347 for Su Chung My husband's reference ID# is [redacted]A2347 for Loong Chung Please ensure that your billing department bills correctly and processes the bills with the insurance information we provided initially and reiterated during phone calls with your staff. This ongoing issue is causing us frustration with your services.

On August 24th, I had a DOT physical at the Minute Clinic in Waxhaw, NC. I provided my South Carolina identification card as my North Carolina driver's license hadn't arrived yet. However, the North Carolina Department of Transportation requires the medical card to include current North Carolina driver's license information. When I asked for a correction on September 8th, the examiner, Martha Barbu, insisted I needed a new DOT physical and pay again. This has left me frustrated and uncertain. I need my DOT medical card updated to show my North Carolina driver's license, not the expired South Carolina one currently listed. Contact me at [redacted] for quicker assistance. Thank you.