CVS MinuteClinic Patient Support Customer Service Issues

My wife and son both visited the Minute Clinic in Avon, Indiana this year. My wife's visit was on 04/09/[redacted], her account number is 763388A1635. My son, Douglas B., was seen in January before our insurance lapsed. His bill is missing, but he mentioned it was $45. Our insurance credited my wife's bill, leaving a $45 balance, which matches what my son recalls. However, the bills have not shown up on our HSA account for payment. Concerned, I checked our insurance site but couldn't find the claims. My son's bill has been sent to collections. I need assurance that the bills are submitted to our insurance and why they aren't visible online. I request more time to pay and to use our HSA for payment. Also, I urge to stop collections for my son's bill and rectify any credit marks. If the claims won't be processed, kindly send new bills for online payment through our HSA card. I plan to reach out to the insurance company for clarification.

I have been trying to resolve a billing issue for Account 267682A1632 regarding a Minute Clinic visit for my daughter, Heather Lanphar, on 5/25/[redacted]. Although I paid the bill on 6/14/[redacted] through my Aetna account with my HSA Payflex debit card ending in [redacted], I keep receiving bills. Transworld Systems, Inc. acknowledges the payment but requires confirmation from you. I have provided payment proof multiple times. Please update the account status to paid, cease billing, and inform Transworld Systems. They can be reached at Account #[redacted]3. Kindly assist promptly to resolve this matter. - Joanne Lanphar

I scheduled an online appointment today at 10:30 a.m. on Sept. 24 for a flu shot at CVS Marina Del Rey's Minute Clinic. I arrived at 10:15 but encountered an issue with the computer not accepting my code. Despite double-checking and re-entering it with no success, I proceeded as a walk-in. However, the computer froze during my registration process, preventing me from adding my wife. Meanwhile, I noticed my name moving up the waitlist. Thankfully, the clinic NP understood the situation and promptly assisted us. CVS needs to address these computer glitches for a smoother online appointment experience. I hope this feedback reaches the right personnel. Thank you.

I've had to make three trips to the CVS in Bozeman, MT, to fill my husband's prescription. Initially, they were out of stock. On the second visit, they only had a week's supply. During the third visit, they claimed it was filled but couldn't locate it, providing us with only half of what was needed. The automated phone system is not functional, so I've had to wait on hold for as long as 20 minutes, twice, before speaking with a pharmacy staff member. I believe there is a significant issue with the pharmacy's operations, and I am thoroughly upset and disappointed with the service provided at this location.

To Whom It May Concern, I arrived at the CVS Paoli store around 11 am to have my daughter seen. Although there was a wait, I noticed a 2 1/2 hour lunch break displayed on the screen, with my name listed as the next customer after the break. Even after waiting until 2:03 pm and receiving a text to come and wait to be called, at 2:40 pm the nurse called a different name, not mine. Despite showing him my name on the screen, he claimed he had a different name down and proceeded to see the other patient instead of me. I am currently still waiting to be seen as a result of our disagreement. I am truly disappointed with being overlooked and not attended to as scheduled, especially since this has never occurred at any other CVS location I have visited. I have been a loyal customer for many years.

Yesterday, I waited on hold for 43 minutes and 25 seconds before someone finally answered the phone. I needed help finding a location that had a vaccination my daughter needed for school. However, after driving back home, getting lost on the expressway, and still not getting through, I was frustrated. When the person finally answered, I expressed my disappointment with the long wait time, but they didn't have an explanation. It seems like having just one person answering calls leads to a lot of dropped calls and customer frustration. It turns out that none of your minute clinics carry the varicella vaccine, which I found frustrating. Fortunately, I was able to locate a Walgreens Wellness center near me, and it only took about an hour including drive time and waiting as a walk-in patient. Unbelievable!

I recently visited the Minute Clinic in Bloomington, MN with my son. The physician assistant couldn't locate our Tricare Prime Remote insurance in their system but assured me she would manually input the information. Despite the clinic being on the approved list from our insurance provider, CVS sent us a bill with my son's name misspelled and no insurance details, charging us the full amount. After contacting Tricare Prime Remote, I discovered that CVS hadn't submitted any claim. I have spent over an hour on hold with CVS's helpline trying to resolve the issue. I just want my son's insurance details updated accurately with the correct name so the claim can be processed correctly through Tricare.

I've been attempting to reach MinuteClinic for the past two days using the provided number. I've been left waiting on hold for a total of about 2 hours without anyone answering my call. This extended wait time is unreasonable. I have a concern regarding a bill I received for a visit in June, which I only received in October. After contacting my insurer, I learned that MinuteClinic never submitted the claim. I need to understand why the claim was not submitted and when it will be processed. Thank you.

For those trying to contact MinuteClinic at the number ending in ...[redacted] and experiencing long hold times without resolution, an alternative method is to email Christine C, the MinuteClinic media contact. By looking up CVS media contacts online, you can find her contact information. I recently faced difficulties reaching MinuteClinic via phone at ...[redacted], but after emailing Christine C today, I received a callback from CVSHealth within an hour. They promptly addressed my concern and provided assistance.

I am seeking advice on how to contact CVS MinuteClinic at this number. I have made numerous attempts to reach them without success. Upon calling ten times, including holding for several hours, my calls were never answered. Even trying to speak to a real person by pressing zero resulted in a brief message followed by disconnection. After exhaustive online searches, this appears to be the only available number for CVS MinuteClinic. Similar experiences occurred with other published CVS Health consumer phone numbers. To address this issue, I visited the MinuteClinic in person to voice my concerns about a misfiled insurance claim and the lack of responsiveness over the phone. I requested the involvement of the District Manager, who contacted the MinuteClinic home office using their own phone number. Subsequently, I received a callback from customer support the next business day. They rectified the claim and provided a direct number for further assistance if needed. Based on my experience, I recommend visiting your local MinuteClinic to escalate concerns regarding unresponsive phone lines and request a callback from customer support directly.

I have made three separate attempts and spent over 90 minutes on hold trying to reach someone in your customer service department to address an erroneous billing issue. As the leader of a global healthcare organization, I find this level of customer service to be unacceptable. I have also unsuccessfully attempted to contact you through mail, only to find it to be a significant waste of time in addressing the minor $20 copay discrepancy in your billing/accounting systems. Unfortunately, your inadequate response has led to the frustration of a once-loyal customer.

I took my son to Minute Clinic in Warwick, RI after confirming the availability of the Serogroup B Meningococcal Trumemba Vaccine via text. Despite arriving on time for our appointment on 2/15/[redacted] at 12:10pm, we faced significant delays. The clinician made us wait for an hour before revealing that the vaccine had expired. I had proactively reached out to CVS Minute Clinic before heading to the location, but we still encountered this issue. Now, I am seeking information on where in Providence, RI or Boston, MA areas I can take my son for the needed vaccine. This would be his 2nd dose, with the initial one administered in Cambridge, MA on 8/11/19. I am keen on ensuring he continues with the same manufacturer. Despite multiple attempts to contact the clinic and no response, I am determined to complete the vaccination process for my son.

I believe MinuteClinic overcharged me for services provided to my daughter. We visited them three times in two weeks for different children. The first two visits included strep testing, while the third visit only had a flu test, with no strep test. However, we were still billed for both flu and strep tests on the third visit, even though we declined the strep test. I have spent a total of over two hours on hold during three separate calls trying to resolve this issue with them.

I visited Minute Clinic at Dow Road, Wilmington NC on 4/9/[redacted]. My insurance is through Medicare Health Insurance (primary - Medicare) and Emblem Health (secondary). I recently received a notice from Empire Health requesting a complete itemized claim form from the primary carrier. This form needs to include patient's name, date of birth, diagnosis code, procedure code, date of service, provider's Tax ID Number, name and address, and the place of service for all charges from the primary carrier. Unfortunately, I do not have this information as it seems it may not have been submitted to the primary carrier by Minute Clinic. I kindly request assistance in checking on this matter. Thank you for your help. - Robert A. from Carolina Beach NC. Phone: [redacted]. I tried contacting the company via phone without success, so please feel free to reach out to me by phone or email for any additional information needed.

I am Denise Miceli, and I underwent a test at the CVS location in Redondo Beach on Friday, June 12th. I am currently experiencing trouble accessing my results through the app on my phone and online. I would like to have my results emailed to me as I need them to return to work. I am aware of the delays caused by the increased number of tests. I have spent significant time on hold trying to resolve this issue. The assistance I received from Hannah was unable to unlock my online account, and after trying a provided email address, I am still awaiting a password reset. I believe a simple online password reset would have sufficed instead of the current lengthy process. Thank you, Denise Miceli

On June 12, [redacted], I received my second Shingrix vaccination at the CVS Minute Clinic located at [redacted] METROPOLITAN AVE, MIDDLE VILLAGE, NY [redacted] [redacted] and was charged $[redacted].00. The nurse informed me that my insurance didn't cover this shot. Despite this, I went ahead with the vaccination and paid the amount using my husband's American Express card. Upon contacting my insurance provider, Aetna, I discovered that it was actually covered, and my co-pay should have only been $47.00. I've been trying to sort this out for three days without success. The number I was given put me on hold for over an hour, leading to being disconnected. Emails have gone unanswered, and other phone numbers have yielded no response. I am seeking a refund of $[redacted].00. Your assistance in this matter would be greatly appreciated. Best, C. Lang

I visited the Minute Clinic in Fredericksburg, VA in June [redacted]. I am on Medicare and have Cigna for supplemental insurance. However, I recently received a bill stating that I owe money. During my visit, I was informed that both Medicare and Cigna were accepted. Unfortunately, I am having trouble accessing my account and the phone number provided is incorrect. I have been trying to reach customer service but have been put on hold with a waiting time of 30 minutes! This situation is causing me a lot of frustration, especially given my age and health issues. I am adamant about not using Minute Clinic again and will not recommend it to my friends. All I need is to speak to someone who can assist me with the incorrect balance that I supposedly owe.

Dear Sir or Ma'am, I was tested on 7-6-20 at your Dunedin location. Today, 7-20-20, I have yet to receive any results. It has been 14 days, which seems like an excessively long wait. It is crucial to receive test results promptly, as delayed results could have severe consequences, especially for those with symptoms. My 26 years in Navy Medical give me some insight into testing procedures, and the validity of samples may be compromised over time. The current testing situation in Florida appears problematic. I am concerned about the reporting practices of some locations only stating positive results, as the media has highlighted. Without a negative result, I cannot return to work after a previous COVID-19 diagnosis that required hospitalization. My dentist won't see me without this clearance. I urgently need the test results to regain normalcy in my life. Considering reaching out to an investigative reporter investigating the accuracy of numbers in Florida. Your prompt response would be greatly appreciated. Thank you.

I was tested for COVID-19 at the Sonterra CVS in San Antonio, Texas on July 11. I was informed I would get results in 2-4 days, but the website mentions 6-10 days. It's been 12 days now and I still have no results. I tried to get answers through chat but was asked to pay $1, which I found unacceptable. Frustrated with CVS MinuteClinic, I then called the toll-free number and waited over 26 minutes without any help. This is my first and last time using a MinuteClinic. I doubt CVS was honest about the result timeline and I am not satisfied. I expect transparency and timely results. I won't be using CVS MinuteClinic in the future and will share my experience with others. When can I expect my test results?

I visited CVS on February 25, [redacted], and unfortunately, my insurance has not been processed for the services I received. Despite multiple attempts to provide my insurance information to CVS's billing department and contacting my insurance company, the issue remains unresolved. I have received a bill from collections, even though I have been proactive in trying to ensure my insurance is billed. I have faced long wait times on the phone when trying to reach CVS to address this matter. I am eager to have my charges submitted to my insurance to avoid further complications.