CIGNA Customer Service Issues

On December 19, [redacted], Catherine H., whose procedure was covered by my insurance, underwent a medical procedure. It came to my attention that she is also covered by Aetna through her father's policy. Cigna has asked for a refund from Lake Norman Anesthesiologists. It seems that she is listed as covered under both Aetna and Cigna. According to Cigna, Aetna should be the primary coverage. How can I ensure Aetna pays the invoice to the provider and I receive the refund? I would appreciate some assistance with this matter.

Good morning. On 6/5/[redacted], I had a domestic accident in which I dislocated my right shoulder. After being in the hospital, where they, with a specific maneuver, fixed my shoulder, I received a prognosis of twenty days, after which I will have to return to the hospital for a check-up. I would like to know if my policy taken out with you on 18/7/[redacted] covers me for compensation, as I am unable to get in touch with your customer service. Thank you, I await your response.

I am currently trying to obtain a coverage confirmation letter for my Cigna Pharmacy plan to be sent to my email. I am residing in a nursing home and transitioning to state aid, requiring this documentation. Despite working through my daughter with power of attorney, the Customer Service experience has been disappointing. The representative's response to a genuine inquiry regarding a hypothetical situation was disrespectful. This request for a monthly charge letter should have been straightforward.

Good day, my name is Teresa Paola Pressani, born in Naples (Italy) on 29/06/[redacted]. I am currently stuck in Boston due to Covid-19. I purchased a policy (CIGNA INDIVIDUAL PRIVATE MEDICAL INSURANCE - reference nr. [redacted]70) which expired on 25/06/[redacted]. I received an email stating I should receive a refund of $[redacted].38, which I have not received yet. I have tried contacting through phone numbers found on your website, but they seem to be inactive. Also, my attempts to reach out via email were unsuccessful due to an incorrect address. I kindly ask for your assistance in resolving this matter. Thank you and best regards. Phone: [redacted] - Email: [redacted]

I need to confirm the termination date of my policy as of December 31, [redacted]. I plan to transition to a Medicare Advantage plan starting January 1, [redacted]. My policy number is 80F[redacted], and I manage payments through autopay. To ensure no charges are processed beyond December, I am counting on the cancellation request sent by Thomas Insurance Group. Accessing mycigna has been a challenge despite several attempts on my end.

I have a question regarding your waiting period waiver policy. I am covered by Dominion National dental insurance and am planning to get braces in about a year. If I maintain continuous coverage with Dominion during [redacted], can I waive Cigna's 1-year waiting period for orthodontic procedures? Additionally, could you please provide guidance on the documentation required for proof of coverage? As a newcomer to this process, detailed instructions would be greatly valued. Thank you, Maia S.

I received an email from Express Scripts claiming I owe $24.64, but I can't log in due to issues with my Cigna account. Checking my Express Scripts app shows no pending payments and a zero balance. I'm currently in Uganda getting my medications every 60 days, and now it seems Express Scripts has altered my login details without notifying me. Making changes from Uganda, where African servers are not accepted, is proving difficult. This lack of customer service is frustrating. As a retired military member with 20 years of service, I believe I should have access to "free" medical care that I earned through my service.

As a newcomer to Cigna Secure Essential RX - Medicare Part D, I've been patiently waiting on hold for more than 30 minutes now to reach Customer Service for a quick inquiry. The automated message indicates a wait time of 20 - 40 minutes, subjecting me to a mix of classical piano, screeching static, and repetitive prompts to check online for solutions. This prolonged wait and lack of assistance are frustrating me and likely adding unnecessary stress. The continuous loop of being urged to speak with a representative without making any progress is disheartening. It would greatly improve the customer experience if more representatives were available promptly. Such extended wait times only reinforce the feeling of being just another number to a large company like Cigna.

I've been on hold for over an hour and a half, trying to resolve a dental claim issue. The insurance company initially approved the treatment plan and provided a quote based on this approval. However, they are now not paying the claim in full, causing confusion and financial strain for both me and my dental office. It's frustrating that the insurance company can change their decision after pre-approving a treatment plan, leaving us unsure how to proceed. I need to understand why they believe this denial is justified before taking further action. It seems unreasonable to only cover a bridge for three of my top front teeth, as no other dentist I've consulted with has recommended such a partial solution.

I recently switched from an Express Scripts Medicare PDP to Cigna, and I was informed that I would receive a new ID card by mid-November to ensure my autopay remains in place. It's now past that time, and I haven't received the promised ID card. I attempted to call customer service but was left on hold for an extensive period until my phone battery drained. I'm unable to register on the website as it does not recognize my information. I am seeking assistance in obtaining my customer number to set up autopay on the website. Additionally, I have not received an invoice for the January 1 payment. Your prompt attention to this matter would be greatly appreciated. Thank you. J.M. [redacted] Comrie Drive Villanova PA [redacted]

My health provider recently sent a prescription for an estrogen cream to Hy-Vee Pharmacy. However, Cigna declined coverage, requiring prior authorization. The nurse suggested sending the prescription to a Compounding Pharmacist for faster processing, but I preferred immediate use and paid $55.00 for the prescription. I received a Universal Claim Form. Can I be reimbursed if I send the form and receipt, and what is the address for submission? In the future, will Cigna cover refills? Is a prior authorization form needed from the provider?

To Whom It May Concern, I, Ruby L. Yokley, am requesting the cancellation of my Medicare Supplement Standard Plan F policy with American Retirement Life Insurance Co., Contract No. 36F[redacted], effective as of January 1, [redacted]. Thank you for your past service, but I am unable to afford the premiums at this time. Sincerely, Ruby Yokley

I am experiencing PTO sis (droopy eyelids) that are affecting my vision. Dr. Stephen Slocum has prescribed Upneeq by RVL Pharmaceuticals to address this issue. The medication costs $[redacted].00 for a 30-day supply, which is challenging for me as a retiree on a fixed income. I was wondering if Cigna could explore the possibility of covering Upneeq, even though it is not currently included in their coverage. It would greatly help me to have access to this medication at my pharmacy as it is the most effective treatment for my condition. I am eager to hear any updates once a decision has been made. Thank you, J. Beale Cigna Member: U[redacted]2 02 [redacted] ([redacted])-[redacted]

Subject: Issue with Cigna Medicare Part-D Bill I recently received a bill from Cigna claiming I owe $[redacted] due to a payment calculation adjustment. The letter requested payment by check only, but the address provided didn't match the official Cigna website, raising suspicion. No contact number was listed either, making it seem like a scam. After contacting Cigna's [redacted] number, I confirmed the bill's legitimacy but am now unable to find contact details for Cigna's customer service head or an email address for correspondence. I am seeking guidance on how to properly address this billing issue. Your assistance would be greatly appreciated. Thank you, Mike

Dear Mr. Cordani, I am Randy Reed, a disappointed Cigna Healthgram customer. I have been dealing with psoriatic arthritis since [redacted]. Unfortunately, after changing jobs, I found myself under your service. Despite being prescribed Humira in the past, Cigna denied coverage for this vital medication, causing severe deterioration in my knee joint. My doctor confirmed my condition and prescribed Taltz as an alternative. I secured approval through ExpressScripts and Senderra RX with copay assistance. Surprisingly, I received a denial letter from Healthgram without explanation or a contact person to resolve the issue. The lack of human interaction at Cigna is distressing, as automated messages offer no real support. I am desperate for assistance and a human touch from Cigna. It is frustrating to see executives shielded from customer concerns. Please contact me at [redacted]. Your attention to this matter would be greatly appreciated. Sincerely, A Disgusted Customer Randy W. Reed [redacted]

Customer ID: [redacted]1 (RX Plan) From: J.L. Frischkorn After researching numerous insurance providers for prescription coverage, my wife and I selected Cigna based on the medication costs displayed on their website. However, upon further investigation, we discovered discrepancies in the information provided. Specifically, the quote for a 90-day supply of Tolterodine Tartrate 4mg at University Hospitals Pharmacy in Mentor, OH was significantly different from what we were told by the pharmacist after our doctor sent the prescription. The lack of clarity on preferred pharmacies led to confusion, and we ultimately switched the prescription to Walgreens, paying a higher amount. A call to Cigna for clarification only added to the confusion, as the representative was difficult to understand and unable to provide a clear explanation. It is essential for Cigna to improve the assistance provided to customers to ensure accurate decision-making. J.L. Frischkorn [redacted] Dahlia Dr, Mentor, Ohio [redacted] Contact: [redacted]

I'm Terry R., and my wife and I are currently in Mexico. Unfortunately, we are unable to reach toll-free numbers for assistance. Cigna approved reimbursement for my recent hospital stay, and I am requesting a prompt reimbursement to be electronically transferred to my Wells Fargo account (#: [redacted]5, Routing #: [redacted]78). After being discharged, I required an Oxygen Concentrator which was promptly delivered. I am interested in purchasing one for under $[redacted] and would like approval for this expense. Please advise on the necessary steps for approval and reimbursement documentation. Due to our inability to make toll-free calls, please provide a non-toll-free phone number or email address for further communication. For any clarifications, please contact me at (US) [redacted]. I appreciate your assistance. Terry

I am in need of help regarding my recent experience trying to obtain a CPAP machine from RoTech in Orlando, Florida. The process from the start has been challenging due to errors. My doctor prescribed a CPAP machine for sleep apnea treatment, and RoTech provided the equipment. However, I encountered issues with the SD card not working and the mask adapter not being compatible with my Dreamwear nasal mask. The customer service experience, particularly with a rep named Julie, was helpful but frustrating at times. I have been unable to use the CPAP machine effectively for almost a month now. I am seeking advice on how to address these ongoing equipment issues and if there are better vendors available for future needs in the supply chain. It is crucial for patients to have fully functional equipment to comply with insurance requirements, and I'm concerned about the lack of resolution so far.

I have a recurring medical condition diagnosed by my team of doctors and specialists. I have been under their care since my diagnosis. I fell ill at the end of February and sought treatment from March through May. Recently, I received a bill for $10,[redacted].64 from an outside creditor, which went to collections. I used my HSA Account to pay a portion of the debt on 9/27/[redacted]. I spoke with a CIGNA representative who initially indicated a glitch in March caused my providers to be marked as "Out of Network" instead of "In Network." After a long call, the representative disconnected without resolving the issue. Subsequent calls led to conflicting information until finally, a supervisor was requested. Despite multiple disconnections and lengthy holds, the matter remains unresolved. I have been trying to clarify whether my providers are considered in-network and why I owe such a substantial amount. I urgently seek a prompt resolution to this ongoing issue with my medical coverage.

I requested a payment history statement for my income taxes on January 13, [redacted]. Despite follow-up calls on February 7 and February 14, [redacted], I have yet to receive the document. I was informed that the statement couldn't be sent via email and would only be mailed, with an expected arrival within 10-14 business days. However, it is now March 12, [redacted], and I still have not received it. My taxes are scheduled for March 13, [redacted], and I require proof of a $[redacted] payment for dental insurance. Due to the delay and lack of customer service, I am considering canceling this insurance, especially since I have only utilized it for one consultation. Urgent assistance with my paperwork is needed.