BudsGunShop.com Customer Service Issues

I bought a Savage 11 Scout [redacted] (item #[redacted]) over the phone on Thursday, December 13, [redacted]. My order number is [redacted]. I got a follow-up email requesting me to choose an FFL holder for shipping. The dealer I selected is On Target in Granbury, TX, listed with Bud'sGunShop. The contact there is Jack Wilson. He confirmed updating his FFL info at ffl@bud'sgunshop.com. The delivery details for On Target LPC, LLC are [redacted] Cindy Ct. Granbury, TX [redacted], Attention: Jack Wilson. His phone is 1-[redacted]. I hope this provides clear delivery information for my order.

I have made multiple purchases of guns and ammo from Bud's in the past few years. Recently, on 7-22-[redacted], I ordered a SCCY CPX3 .[redacted] pistol (Order #[redacted]) which was shipped on the same day. I received the pistol on 7-24-[redacted] and fired 18 rounds without issues. At the time of purchase, Bud's website indicated that new guns come with a one-year warranty. Not having owned a SCCY before, I opted to pay an extra $9.95 for Bud's Lifetime Warranty. However, upon opening the box, I found that SCCY already provides a lifetime warranty with the firearm. I am requesting a refund of $9.95 to my MasterCard ending in [redacted] (used for purchasing the pistol) to correct this misunderstanding promptly. Thank you, Joe Z. [redacted] SW US Hwy 27 Fort White, FL [redacted]

A couple of weeks ago, I was at the store with my son, a Lexington Police officer, exploring optics for his duty rifle. We were interested in a Trijicon model priced at around $[redacted], aiming for a wide field of view for room clearing scenarios. I have a few queries: 1. Does the unit come with a mount or require a separate purchase? 2. In the event of it being a Christmas gift, can he exchange it for another model? 3. Are there any discounts available for veterans or law enforcement? I can provide his badge number if necessary. Thank you for your assistance.

Subject: Issue with Buds Order: #[redacted] - Need Assistance with Delivery Hello, I am writing to address an outstanding issue regarding Buds Order: #[redacted]. According to the tracking information, the package is currently showing as delivered in a mailbox. Unfortunately, the delivery address was incorrect. Despite my efforts to update the address before the shipment was dispatched, it seems the changes were not reflected, leading to this complication. I have attempted to resolve this matter through the third-party customer service available on GetHuman, but unfortunately, the issue remains unresolved. Given that my credit card has already been charged for the order, I am eager to find a resolution. The tracking information indicates delivery, but I have not received the package at the corrected address: [redacted] Hunt Club Circle Apt [redacted] Fairfax, VA [redacted] I am unsure of the next steps to take as traditional communication channels with BudsGunShop do not seem to apply to my situation. Any guidance or assistance you can provide would be greatly appreciated. Thank you in advance for your attention to this matter. Warm regards, T.C.

Hello, I have been instructed by Mr. Patrick Ferris to facilitate the purchase of Item #[redacted]85 from Bud's. Ms. Luren C. advised that he needs a person like me to contact Bud's to order the item because he lacks a concealed carry license. I am the owner of Shoreline Tactical. Best regards, Dennis G. Brown Shoreline Tactical [redacted] North 197th Place Shoreline, WA [redacted] Thank you.

Hello, my name is Carlos Y. I am reaching out to cancel my contract with Cordova Finance. I placed an order for long guns totaling $[redacted].52, but encountered issues with the order. One of the guns was mistakenly sent to another customer, leading to complications when I tried to reorder. I was asked to pay with a gift card I did not have, making it impossible to successfully place a new order. Despite several attempts, the total amount required for the purchase was inconsistent. After explaining the situation to the finance company, they advised cancelling my contract so they could reissue the loan for shopping. Unfortunately, due to this frustrating experience, I will be exploring other options. These gifts were meant for Christmas and I was hoping to receive them on time, but this issue with the gift card has hindered the process. Please proceed with canceling my contract as requested. For further communication, please reach out to me via email as my job as a FedEx driver keeps me constantly on the move. Thank you, Carlos Y.

I am 75 years old and trying to make an online purchase. I have a few questions. What is the total cost for a 30-day plan? Do you have different prices for cash and retail? Which price applies for layaway? I find it impersonal and inconvenient to pay for answers from an automated system. Is there a better way to assist customers?

Hello, my name is Eryc Houston. I recently ordered a firearm from your website, specifically an Omni Hybrid Ati [redacted] Blackout on Veterans Day, the 10th. I am curious if my order will still be processed. I would appreciate any updates on the current status of my firearm. You can reach me at [redacted] Thank you.