Bord Gais Energy Customer Service Issues

Hello, I experienced a disconnection issue with the network after making a payment. I was supposed to be transferred to a department to get reconnected, but I faced obstacles. Every time I call and wait on the line, I end up getting disconnected before speaking to a consultant. This situation is frustrating as I have been without electricity and heating for a week since I made the payment three days ago. Originally, I was supposed to be reconnected within four days, but now it seems like it will take up to 10 days.

Subject: Gas Bill Address Query I am reaching out to inquire about my gas bill concerning the property at "The Bungalow, The Green, Main Street, Midleton, Co. Cork, P25 KP64." I recently received a disconnection notice, yet I have not received any bills for this address in the past year. It is possible that the bills are mistakenly being sent to the office address at 15 Mill Road, Midleton, Co. Cork. If this is the case, I kindly request that future bills be redirected to The Bungalow at the provided address. As a temporary measure to prevent disconnection, I have submitted a payment of €[redacted]. Thank you.