Blue Cross Blue Shield (OK) Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Blue Cross Blue Shield (OK) customer service, archive #1. It includes a selection of 1 issue(s) reported October 17, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had an issue with an LPC not aware of a client having BCBS and Sooner Care, needing the EOB for OHCA. When billing BCBS claims, I was requested to provide W-9, Provider Notification Form, NPI, address, and phone number multiple times since August. Despite sending the information with claims four times and ensuring our agency's details are updated in Availity, I keep receiving letters asking for the same details and to resubmit claims. I attempted to contact BCBS without success, only reaching an automated line. I seek a contact number to a department where I can speak with a person to resolve this issue and understand why the requested information isn't being processed correctly for claim approval.
Thank you,
Chris R.
Reported by GetHuman-crandlem on jeudi 17 octobre 2019 16:09
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