Blair.com Customer Service Issues

I reached out to customer service regarding a payment that has been occurring for 6 months. Unfortunately, I don't have anything that shows the account number. Although I provided my customer number, I was informed that they couldn't locate my information using that number. They requested my entire Social Security Number to assist further, which I am uncomfortable providing. Regrettably, they were unable to offer any help without it. This issue has resulted in almost $90 in losses. Your assistance in resolving this matter would be greatly appreciated.

Hello, this is Joannice Dixon. I reside at [redacted] Sales Road, Apartment [redacted]. I placed an order for an electric blanket last Thursday, and I was informed it would arrive on Tuesday. Unfortunately, I seem to have misplaced the magazine with the order details, but I believe you can locate my information based on my name and address. I kindly request an update on the delivery status of my electric blanket as today is Thursday. Thank you.

I purchased the Crinkled Cotton Pant Set in size medium, but received petite large pants instead of medium. When I contacted customer service to ask for the correct size, I was informed that they couldn't send the medium pants separately. Despite my request to exchange the sizes, I was told it wasn't possible due to their return policy. They advised me to return the item in the original packaging, which I had already discarded along with the return information. I have been a loyal customer of Blair for 14 years and never had issues until now. Another recent order arrived with damaged slacks, but the item is no longer in stock for a replacement. It's disappointing to face challenges with returns considering my long history with the company. I simply want the size medium pants to complete my set.

I recently bought the Crinkled Cotton Pantset in Size M, only to find out that the pants included were in Petite Large (P/L) instead of Medium. When I contacted customer service to request the correct size, they refused, saying it would break up the set. I offered to return the P/L pants and exchange them for a Medium, but they insisted that's not their policy. Adding to my frustration, I discarded the order summary and return information, assuming I wouldn't need them. This disappointing experience comes after years of being a loyal Blair customer. In a previous order, I received blue slacks with holes where it seemed a tag was forcibly removed. Despite the unavailability of a replacement, I now have ill-fitting pants alongside damaged ones. After reading negative reviews about Blair's return policy on Yelp, I feel stuck with two pairs of problematic slacks and just want the Medium-size pants that match my set.

I had a disappointing experience with your order center in the Philippines. I manage phone orders for my 87-year-old mother, who is nearly deaf and blind. Despite explaining her challenges, the agent insisted on speaking directly to her for verification, which was impossible. Requesting assistance only led to being put on hold and then abruptly disconnected. My mother has been a loyal customer for over two decades, but this encounter was far from satisfactory. It's a pity your company doesn't invest in agents with better language skills and understanding of customer needs. Suggesting online orders to someone who is blind, like my mother Peggy Denkers, is simply impractical.

This afternoon, I attempted to place an order with Blair online using a code for free shipping and 30% off. Despite entering all my information and the valid codes, I was informed they were not acceptable. Frustrated, I called their customer service line and encountered long wait times and unhelpful messages. The whole experience left me feeling like I was wasting my time. If by some chance my order did go through, I doubt it, but Blair should improve their phone service and online information to avoid further confusion. I provided the correct code BNQX BGAM&BWQX andBWDAY, yet still faced issues. It's disappointing that companies don't prioritize customers like seniors or those on fixed incomes. Very disappointed with my experience.

I recently made a purchase using my Blair Credit card which I usually have been using another credit card to pay for. Unfortunately, I overlooked the payment deadline of $47.98 due on the 7th of December, mistakenly adding it to my other bills to be paid after receiving my Social Security check on the 2nd Wednesday of the month. I am a frequent shopper with Blair, and I am genuinely sorry for this oversight. The late fee of $37.00 is significant for me, almost equivalent to my bill amount. If I am penalized with such a high fee, it will deter me from using the Blair Credit card in the future. I promise to be more cautious in managing my payments going forward. I humbly request your understanding and compassion by waiving this late fee just this once. Your consideration in this matter will be greatly appreciated. Thank you.

I recently purchased 7 pairs of Blair Stitched Crease Front pants during a sale in December. Despite all the pants being labeled as 16P, none of them fit correctly. One pair was even two sizes too small. I contacted customer service requesting a full refund without any return charges, as the sizing issue was not my fault. The representative was unhelpful, directing me to the shipping department for complaints, which had no contact number. Dissatisfied, I filled out a form to return all the pants. Later, on January 28th, I ordered 3 more pairs at regular price, but encountered the same sizing issues with these Madagascar-made pants. The quality control seems lacking compared to the well-fitting polo shirt from India. I am returning the latest order for a refund and expect Blair to address these ongoing problems with their Madagascar imports. If not resolved, I will escalate my concerns further. Cheryl Crabbe

I have been a loyal customer for many years. Most of the tops I order from your site are great since I prefer longer lengths, at least 28 inches. Unfortunately, I have received items that shrank significantly or were not as advertised. For example, the chambray shirts I bought shrunk from 28 inches to 25 inches after washing, which is way too short for me. Despite liking the style and fit initially, I was disappointed after washing them due to the shrinkage. I have noticed a pattern of sizing issues and material shrinking in my recent orders, leading to more frequent returns. Even after ironing out the wrinkles, the shirts wouldn't meet the 28-inch minimum I look for. As a tall woman at 6 feet, finding clothes that fit well is crucial. I reached out to Customer Service, and although the representative was helpful, I was disappointed to learn about the $9.99 return cost. I believe this charge should be waived due to the recurring sizing and material problems I have encountered. I am returning the shirts along with a polo shirt, and I hope this issue can be resolved promptly.

I have been a loyal customer for many years and most of the tops I order, which I purposely choose to be at least 28 inches long, work well for me. However, on a few occasions, I have received items that shrank significantly or were not the correct size as stated on the website. For example, the chambray shirts I ordered, expecting a minimum length of 28 inches, shrunk to just 25 inches after washing, which is too short for my liking as I prefer a minimum of 28 inches for my 6-foot frame. I have noticed a pattern of sizing issues and shrinking materials in my past returns, which is disappointing. Despite liking the shirts before washing, I was dismayed by the outcome. I have contacted customer service and was informed of the return process, which includes a $9.99 charge. I am returning the shirts and a duplicate polo shirt with the label that incurs the $9.99 cost. I kindly request a refund of the return charge due to Blair's defective material.

I recently received my order of Blair brown polyester pants from Guatemala. The pants arrived neatly folded in a square but seem to have been pressed using a commercial iron before packing. Unfortunately, due to a permanent injury in my right arm, I am unable to lift an iron to smooth out the sharp horizontal creases on the pants legs. Despite putting them through five permanent press cycles in the wash, the creases remain. I no longer have the packing materials but would like to inquire about the possibility of exchanging them for a size L/P in an uncreased pair. -Nancy R.

I would like to request a copy of your fall catalog. I purchased two pairs of slacks from National last year, which were the same style I had ordered previously. However, I was unaware that the legs were the new "slim" style. After wearing one pair, I found them to be too tight around my calves and very uncomfortable. I wanted to inquire if it would be possible for customers to choose between regular or slim legs, as I have seen this option in other catalogs. Unfortunately, the slacks have remained unworn in my closet, and I may need to give them away. I appreciate your assistance and look forward to your response. Thank you.

I recently purchased 5 pairs of Ponte double knit flat waist pants, style item #B12368, size 8. Initially, they were a great fit until I ordered another pair a few months ago, which turned out to be considerably smaller and did not fit me well. The sizing issue persisted when I recently ordered two more pairs that were also too tight and short, despite being on sale. I contacted customer service to address this matter, but I have not received any follow-up. I would like to return the ill-fitting pants without incurring a $9.99 return fee and request a free return label from the company. I fear that any replacements sent to me will have the same sizing problem. It seems there may be an inconsistency in sizing with products made in different countries. I hope this issue can be resolved as I have experienced similar problems with past orders of different pants.

I sent a question on May 8th, and it's now the 16th with no response regarding the double billing on my debit card. If I don't hear from you to resolve this TODAY, I will contact my bank. My previous experiences with your company were trouble-free, but the slow response this time is concerning. Please address the issue promptly to prevent negative reviews affecting your business. Order # [redacted]5 was billed $84.71 on May 3, [redacted], for an order totaling $63.92, with unauthorized tax charges. Additionally, another charge of $61.19 was made on May 7th. Both amounts were deducted from my debit card. I expect a prompt resolution to this matter. ~ Vera H.

I have been charged a late fee that I believe is unfair because my payment was not delivered on time by USPS. Additionally, another late fee was added while I was trying to resolve this issue before the payment due date. I received a letter today, August 26, [redacted], stating that a late payment of $41.94 was due by August 28, which I cannot meet at this point. Although there was a pay-by-phone option mentioned, no phone number was provided for me to make a payment. On June 23, I sent a final payment of $18.92 and closed my account (#[redacted]). I do not think I owe anything, and I am only able to make a payment of $41.94 by mail or phone once my social security check arrives on September 14. I refuse to pay any additional late charges until this matter is resolved to my satisfaction.

I placed my first order with Blair on 08/22/[redacted]. My order number is [redacted]1, and the customer number is [redacted]99. I received an email confirming that the order was in transit and scheduled to arrive by the end of the day on Saturday, 8/31/[redacted]. However, I have not received it. UPS informed me that they delivered it to a different post office branch near my home due to eligibility issues with UPS My Choice features unless I upgrade the payment. I am unsure what this means. If the order will be delivered by postal service, that is acceptable, I just want the items I purchased. Considering Monday is a holiday, do you think I could expect the delivery on Tuesday? Should I visit the post office on Tuesday or should I cancel the order, request a refund on my credit card, and forgo the clothing? I was really looking forward to receiving the merchandise. Any advice would be appreciated.

I am writing to address an issue with an order from Blair. I reside at [redacted] Manses Ave. in Tuscaloosa, AL, zip code [redacted]. I have experienced trouble with my recent purchase as I received shoes instead of the jacket I ordered. Despite numerous attempts to resolve the matter, I encountered difficulties in obtaining a refund for the jacket that was never delivered. After much back and forth, the charge was eventually credited back to my credit card. I promptly returned the shoes, which were unsolicited, to Blair. However, I am now facing a new charge of $38.88 for the jacket on my credit card statement, which had been previously refunded. I am uncertain if the mix-up involved the recipient in Madison, MS, receiving my order or if the jacket was ever dispatched. I seek immediate assistance in rectifying this situation. Thank you for your attention to this matter.

I received my computer from Amazon order #[redacted]-[redacted] on May 14, [redacted]. I recently set it up and discovered the mouse was broken into pieces. Unfortunately, the new monitor did not turn on even after multiple attempts. I managed to use my old monitor with the new tower, and everything is functioning correctly. I have been unsuccessful in reaching anyone through phone calls. I require assistance with replacing the faulty mouse and monitor. Please advise on the process for returning and replacing these items. You can contact me via phone or email. Thank you. Stevie Chalkley.

I have always been pleased with Blair clothes, especially the seersucker shirts, which I've been buying for two years. However, this year, the quality of the shirts I ordered was disappointing. The fabric around the button holes and collar was not sewn down properly, leading to bunching after washing. I had to fix the collar myself to make it presentable. There were loose strings, and when I tried to remove one, the hem came undone. These shirts do not meet the usual standards of Blair's quality. I am surprised by this drastic change as I have had great experiences in the past ordering from Blair. Moving forward, I may have to reconsider ordering from them.

I tried to order two pairs of slacks, but the first order didn't go through. I placed the same order again a few days later using a discount code, and this time it was successful. The first incomplete order was for $62.75, and the second successful order was for $34.49 under order number [redacted]5. Even though I was charged for both orders, I only received an email confirmation for the second order. Please refund the $62.75 for the first order to my credit card. Thank you, E. McCowen.