Big 5 Sporting Goods Corp Customer Service Issues

I needed to exchange a football guard for cleats at the customer service desk. Despite not having the receipt, they scanned the item for $50 and requested my ID to proceed. After waiting for assistance, the lady from the sales floor attempted to help but seemed unsure and had to be assisted by a male colleague. Despite providing my ID three times, the transaction was unexpectedly denied, preventing me from getting the cleats for my son. I am a single mom of six and cannot afford both items, with the cleats being more crucial. The confusion and delays at the Big 5 store in Oxnard, California on Vineyard Ave and Oxnard Blvd were frustrating and left me unable to make the necessary exchange.-Yvonne Martín [redacted] in Oxnard, California.

I purchased a King-Size Twix bar at the Big 5 store in Hanford, California, intending to enjoy it while browsing for deals. To my surprise, it rang up at $2.69, despite being labeled at $1.39, the same price as at Target. I rely on Social Security income and cherish my work at the hospital caring for sick children. After being escorted out of the store for expressing my frustration, I am left feeling mistreated. I simply seek an apology from the manager and clarification on the pricing discrepancy. I hope to resolve this issue amicably and continue supporting local businesses. Thank you. - R. G. from Corcoran, California

I am dissatisfied with Big 5's policy on returns for ammunition. The system in place where sales associates select the ammunition makes it difficult for customers to ensure they are getting the correct product. My husband experienced an issue where he purchased bullets for his Colt 45, but they did not load into the gun. When he tried to return them, he was met with a no-return policy and rude treatment from the sales girl. It is reasonable to expect knowledgeable and properly trained staff to assist with such purchases. The lack of customer service and unwillingness to help resolve the issue, from the sales associates to the store manager and customer service representative, is disappointing. I urge Big 5 to reconsider their policy and provide store credit for the unusable bullets in this situation.

At 6:30 pm, I visited the store to exchange an item for a larger size. After our purchase of 2 pairs of shoes at store [redacted] with transaction number [redacted], the manager refused to honor a forgotten coupon. His behavior was disrespectful when I tried to select the shoes I needed, muttering "Good lord!!!" as I walked away, which was frustrating. I requested the corporate contact, and the manager named Jonathan disappeared into the office. The incident occurred on Friday, 01/25/19. It's essential to train young staff to prioritize customer service over outright denial. Our transaction was a simple return/exchange paid in cash with a receipt. Despite being loyal customers, Jonathan's poor customer service was disappointing. His dismissive attitude does not reflect well on the store. Perhaps reassignment to a non-customer facing role would better suit his skills.

Last night, my mom and I visited the Big 5 in Yuma, AZ to buy a canopy advertised on sale for $49.99. Despite finding it on the shelf with the sale tag, the register showed a different price. I was disappointed with the cashier and managers' unprofessionalism. I asked why they couldn't honor the displayed price as there were five canopies available. Instead of the store manager, Manny, addressing our concerns directly, he relayed messages through the shift lead. Even after waiting for 20 minutes, he only offered a 15% discount. When I insisted on honoring the price, Manny insinuated that we might have moved the item. This made my mom, who is 85 years old, and I feel accused of being dishonest, even though I showed him where I found the canopy and five more were available. We were upset by the insinuation that we were thieves.

I went to buy three shotguns, and the manager, Ramon, said it wasn't on sale despite me confirming it earlier via phone and the newsletter. After a 5-minute argument, he finally checked and found it was indeed on sale. I tried to suggest that maybe it was a tagging error, but he insisted it wasn't. When I inquired about the inventory of other shotguns to choose from a less stocked option, he rudely dismissed my request. He even mentioned he could refuse the sale if he wanted to. Frustrated, I decided to purchase the one I originally picked. Later, another worker discovered there were more options available, showing Ramon's lack of knowledge and poor customer service skills. The whole process took two hours due to his incompetence in handling paperwork. It's evident that the store needs to hire more qualified and customer-oriented staff.

I am a former employee of Big 5 Sporting Goods in Eureka, California. I recently received my W2 form in the mail, but it was filled out incorrectly, leading to tax issues with the state of California. I never had the chance to fill out a W2 form when I worked there, which has caused this problem. Unfortunately, the actions of the company seem highly illegal, and I also experienced poor treatment from the manager, Tony Porter. This situation has left me feeling disappointed with the company, even after leaving. If more details are needed, please let me know. It's frustrating that they took it upon themselves to handle my taxes without my input, as I started working there in September [redacted].

As a previous employee of Big 5 Sporting Goods in Eureka, California, I wish to raise awareness regarding the mishandling of my W2 form. Despite not submitting the form myself, the company completed it inaccurately, leading me to owe the state of California money due to their actions, which are potentially illegal. I experienced poor treatment from the manager, Tony Porter, who did not exhibit responsible behavior towards employees. This disappointing conduct reflects a pattern within the company. I am troubled that they took it upon themselves to complete my tax paperwork rather than ensuring I did so upon my hiring in September [redacted]. If more details are required, I am willing to provide them.

While shopping today, I experienced a distressing situation. An employee tried to help by bringing some items to the register, but I was still looking for paintballs. When another employee insisted I hand over what I was holding due to suspicion of theft, I declined politely. Despite this, the same employee continued to follow me, even invading my personal space to grab the items forcefully. Feeling targeted and racially profiled, I was deeply upset. The employee's behavior was unacceptable, especially during these pandemic times. I spoke to a manager about the incident but left without making a purchase. I refuse to support a business that treats customers this way. I will share my experience with others and urge them to avoid shopping at this store until this issue is addressed by the corporate team. I hope for a prompt response, as I felt disrespected, humiliated, and falsely accused during my visit.

I would like to file a complaint about a manager named Anne at the Big 5 sporting goods store in Vancouver, WA. About two months ago, a friend and I visited the store. Upon entering, I noticed that the manager, Anne, seemed to be closely watching me after my friend, who is Caucasian, had entered. While browsing, I inquired about returning a product, but before I could explain, Anne accused me of trying to steal the item from the shelf. This embarrassing incident made me feel racially profiled, as I was the only African American in the store. Despite eventually offering store credit, her initial behavior was disrespectful and unfounded. I believe her actions were based on prejudice. I find this unacceptable for a representative of Big 5. My contact information is as follows: Name: Alexis Crawford Phone: [redacted] Address: [redacted] Store Location: Big 5 [redacted] NE Hwy 99 Vancouver, WA [redacted]

I recently purchased a Wilson softball glove for $75 a couple of weeks ago, intending to use it for catch but never did. I tried to return it with the receipt, paid with a debit card. I requested a cash refund due to my overdrawn checking account at -$[redacted]. The store manager initially agreed for a debit refund but then denied it, saying it was a Visa card. I explained it was a debit card but he still declined. I'm struggling financially with kids, pets, and bank issues. I desperately need the cash due to being laid off. I've always been a loyal customer at Big 5 and hope for your understanding in this tough situation. My girls need sports gear soon and I need funds for their activities. Please consider my request for a refund in cash, as it would greatly help my situation as a father trying to provide for his family.