BendBroadband Customer Service Issues

I reside at [redacted] Stagecoach in the Tollgate subdivision just west of Sisters, OR, [redacted]. This morning, I experienced an outage with my cable, internet, and phone services. Attempted a reset by unplugging both the ARRIS box and TO-LINK box for 2 minutes. Currently, I have no lights on either box. After calling from my cell, I was on hold for 45 minutes only to be told my phone number doesn't exist. Upon transfer to tech support, the call got disconnected. A bit frustrated, I hung up after being on hold for another 30 minutes. My cell number is [redacted]. Unsure of what to do next, please contact me to provide guidance. Thank you. My name is Bill F., and I have been a customer at this address for over 20 years.

Hello, My name is Rudy, and I'm reaching out on behalf of my mother, Magdalena Muniz, who resides in Metoluis. She has been experiencing issues with her landline, not with the Panasonic phone as suggested by your service team. Despite her attempts to have someone come and address the landline problem, there seems to have been a misunderstanding regarding the service provided. My mother, being a senior citizen, relies on her phone for emergencies like contacting [redacted]. She mentioned a technician was sent but she missed the appointment. After visiting your office, she was assured another technician would be scheduled, which hasn't happened yet. I am urging you in writing to take action promptly as her health may be at risk without a working phone line. Please address the landline issue, as we are withholding payment until the service is properly resolved. Thank you, Rudy

My son works as a vet at a nursing home, and unexpectedly, I received the bill instead of it being automatically deducted from my checking account. The BBB had approved the auto payment in July, yet now they claim it's past due because my Visa card was inactive, which halted the auto deduction. I am frustrated as customer service representatives may be based in India and are not addressing my issue with the auto deduct. To make matters worse, my son's phone is broken, preventing us from receiving verification codes to access the account online. I urgently need access to the account to rectify the auto deduct problem and make a payment. Despite my name being on the account, I am unable to log in due to an unknown error with my user ID and password. Sharon V.