Bankers Life & Casualty Co Customer Service Issues

Subject: Urgent Attention Required Regarding Denial of Claim under Plan G Policy To: Scott Goldberg, CEO Copy to: David Vega, CFO and Michael J. Buckley, COO I am writing to address a pressing matter regarding my wife's recent hospitalization at Tomball Regional Hospital, Texas, from June 2 to June 6, [redacted], due to pneumonia. Despite being long-standing holders of a Plan G Policy, which has reliably provided supplemental coverage for almost two decades, her recent claim has been unjustly denied by your company. I respectfully bring to your attention the discrepancies in policy information, specifically regarding the incorrect naming of my wife on the policy compared to her official SS card, leading to confusion in claims processing. Despite seeking clarification from several of your agents, I have encountered misinformation and inefficiencies that have now resulted in the denial of a legitimate claim. Having consulted with Medicare, it is clear that your company has a responsibility to honor the $1,[redacted].00 billing from the hospital. Given our age and health circumstances, I urge your prompt attention to rectify this situation by settling the outstanding payment with Tomball Regional Hospital at your earliest convenience. Sincerely, Jim J. McBride [redacted] Willow Breeze Dr. Tomball, Texas 77[redacted] Phone: [redacted]

To Whom It May Concern, I am a resident of Sydney, Australia, currently enduring lockdown restrictions. In November [redacted], my Father initiated a policy (Policy No: [redacted]) which I have become the Beneficiary of following his passing. The most recent annuity statement I received was dated 11/22/[redacted]. Unfortunately, my attempts to reach your office have been unsuccessful as I was informed that no policy exists. I would appreciate your assistance in clarifying this matter as my goal is to liquidate this policy now that I am retired and situated in Sydney. Thank you for your attention to this inquiry. Best regards, Joyce S.