BankUnited Customer Service Issues

I called regarding receiving a letter about a password change in the mail. The representative mentioned the need to restrict my account, but I explained I simply wanted assistance changing my password with him or a supervisor. I emphasized not wanting my account restricted as I rely on my funds. Despite being able to log in with my fingerprint, I couldn't access my transactions due to a password issue. After a discussion, the representative mistakenly restricted my account despite my request to keep it open until I withdraw my funds. The attempt to reach a supervisor led to being repeatedly placed on hold, prompting me to hang up and try again. However, when I called back, I found that the customer service hours had ended. Dealing with ongoing banking issues has been a frustrating experience. My main concern is regaining access to my funds promptly.

Los abogados de Shapiro y García me informaron que hay una cuenta segregada en Bank United a mi nombre. Para recuperar los fondos recuperados, me piden que pague impuestos a través de bunitedlatam. Quisiera confirmar la confiabilidad de esta firma legal y la existencia de la cuenta a mi nombre en unitedbank como Rosa E.H. Conde de V. con DPI No. 2[redacted]8 [redacted].

I would like to verify if the account in question is indeed open. The law firm Shapiro and Garc*a have informed me that I have a segregated account at Bank United, but in order to receive the money they supposedly recovered for me, I must pay a certain amount to bunitedlatam for taxes. I request clarification on the trustworthiness of this law firm and the existence of money at United Bank under the name of LEYLA SUAREZ, DPI No. [redacted]. They are asking for ** thousand eight hundred dollars as a commission payment to Bank United, but it needs to be deposited on a platform called BUNITEDLATAME. Kindly respond to my inquiry.

Please verify if the segregated account N.- [redacted]5 opened since 20/06/[redacted]. The law firm Shapiro and Garcia informed me about a segregated account at Bank United, but to access the supposedly recovered funds, I am asked to pay a certain amount to bunitedlatam for taxes. I would like to know if this law firm is trustworthy and if there is money in United Bank under the name of Leyla del Pilar Suárez Paredes DPI No. [redacted]. They are requesting one thousand eight hundred dollars as a commission payment, to be deposited on a platform named BUNITEDLATAME. Please respond to my inquiry. Email: [redacted].

I need to verify if an account is open. The law firm Shapiro and Garc*a informed me about a segregated account at Bank United. They claim to have recovered my money, but I must pay taxes on bunitedlatam to access it. Can someone confirm if the law firm is trustworthy and if there is money in United Bank under Rosa Elo*sa Sandoval Conde de Villeda? They are asking for $2,[redacted] for Bank United commission, to be deposited on BUNITEDLATAME platform. Please respond to my inquiry.

I have a segregated account at Bank United according to Shapiro & García. The law firm sent me a link to access it but when I checked at the bank, I couldn't find any segregated accounts. Additionally, the law firm is requesting payment for taxes totaling 3,[redacted] USD for legitimate money, 2,[redacted] USD for a TRM tax, and 4,[redacted] USD for a TIF tax. I'm unsure if this is legitimate and legal.

I am facing the same issue with Shapiro and Garcia. They mentioned that my money is in a segregated account at Bank United. After paying the ECI tax for Paz and Salvo to retrieve my substantial capital, now they are asking for an additional 3.89% tax to facilitate the transfer to my country. I am hesitant to proceed as I fear losing all the money I have deposited with them.