Bank of the Philippine Islands Customer Service Issues

Dear Sir, My name is Kevin Adams, and I have a BPI Peso savings account with the account number [redacted]. I am in the process of registering with MoneyGram online to send money directly into my peso savings account. Before proceeding, I want to confirm if I have input the correct details. When selecting the bank name, "BPI Direct" is not accepted due to a notice stating the bank name is less than the minimum length of 25 characters. However, "BPI Family Savings Bank" is accepted. Although my account is with BPI Peso Savings and not the savings bank, I am unsure if selecting the family bank will still allow the transaction to go through. If a Swift code is required, could you please advise which one I should provide? I appreciate your assistance and look forward to your response. Best regards, Kevin L. Adams

Good morning, I would like to inquire if it is still possible to reverse a credit card payment. I suspect the merchant may be fraudulent due to negative feedback and would like to cancel the transaction. I spoke with them last week, and they advised me to wait 10 to 15 business days for the process. Your urgent assistance is appreciated.

Good morning, I am wondering if it's possible to reverse a credit card payment that has already been processed. I have concerns about the merchant's legitimacy due to negative feedback, and I have already discussed canceling with them. They mentioned a 10 to 15 business day waiting period. I need urgent assistance in canceling this transaction promptly.

My brother-in-law, a US pensioner, is facing issues receiving his money from SSS through PNB in San Diego. I suspect there may be a problem with the swift code or routing number. He plans to switch to BPI, a larger bank, to see if there are fewer complications. What steps should he take in Lucena City? Is BPI generally more reliable than PNB? He has not received his pension check from SSS for the past three months. Thank you.

I have an international phone number, and I sent the form to change it from Peru to the Philippines via registered mail on Nov 17, [redacted]. As a missionary, my time is limited. The issue is donations are linked to my account, and I can't transfer funds without the new number. I emailed a follow-up, but no response yet.

Dear Sir/Madam, I am contacting The Bank of Philippine Islands located at Domingo Veloso Bldg Magsaysay Avenue Corner, Domingo Veloso 4, Baybay City, LEYTE [redacted]. Our client informed us that the bank has asked him to retain the funds despite his request for a refund. We are seeking to communicate with the branch Manager to understand the rationale behind withholding the money since it was mistakenly transferred twice by the National Australia Bank. Could you please provide me with the direct email of the bank branch for us to promptly facilitate the return of funds as requested by SERGS. Thank you, Susan Perera Susan Perera | Accounts Payable Officer Sarina Russo Group D 07 3[redacted] F 07 3[redacted] A Level 3, [redacted] Eagle Street GPO Box [redacted] BRISBANE, QLD, Australia, [redacted] E [redacted] W www.sarinarusso.com

I need to address an issue with my username on my BPI online account as I need to recover it due to my phone being stolen and forgetting my username. I have attempted to contact your hotline without success and visited the counter with no resolution, as they advised me to reach out to the hotline. I also attempted to email but have not received a response yet. This situation has left me unable to access my BPI online account.

I am writing to express my dissatisfaction with a recent incident involving your ATM. I attempted to withdraw money and experienced a technical issue when the machine unexpectedly shut down mid-transaction at around 6:20 pm on June 19, [redacted]. After this occurred, I tried using a neighboring BDO machine and noticed that my remaining balance was missing. This was quite distressing as the amount involved was only [redacted] PHP, which is significant to me. I kindly request your assistance in resolving this matter and restoring the missing funds to my account. I would greatly appreciate it if you could contact me directly at [redacted]0 to address this issue promptly. Thank you.

On July 24th at approximately 10 am, I attempted to withdraw cash three times from the ATM. Unfortunately, no money was dispensed, and I received an error message stating the transaction could not be processed. Despite this, 3500php was deducted from my savings account. I attempted to contact you via phone, but I faced challenges reaching a representative. I am requesting a refund of the deducted amount as no cash was dispensed due to the error on the machine.

I'm currently in the US and having trouble accessing my online banking account as it says I'm blocked. When I try to reset my password, it sends a temporary code to my old cell phone which I no longer use. I now have a new cell phone. Can you please email me instructions on how to access my savings account so I can make regular deposits for when I'm in the Philippines every year? My bank is at Ayala Center - BPI Cebu Branch in Cebu City, Cebu. Thank you.

On October 7, [redacted], I encountered an issue with a cash deposit machine. After depositing $[redacted], the transaction failed, and I did not receive the money back. Upon checking my online account, I noticed my balance was incorrectly showing $[redacted] before the failed deposit, which should have made it $[redacted]+. I made a $[redacted] transfer to Gcash, assuming my balance should be $[redacted]+ the next day. Strangely, on the 8th, my balance was displayed as ([redacted]) with parentheses. Not paying much attention to it, I believed it would sort out. However, on October 9th, after borrowing money from Money Cat Financial, my loan approval caused my balance to drop to [redacted], decreasing by $[redacted]. Shortly after, another loan of $[redacted] was deposited into my BPI account, and my balance increased to $[redacted] without the parentheses. I'm confused about the deductions and need assistance as I rely on this money significantly.

Hello, I wanted to report an incident that occurred today at 1:45am. A person named King Andrew Sarmiento Solomon identified as an employee of BPI Manila office with employee number #[redacted] called me to discuss lowering the annual credit card charges. I informed him that I don't have a BPI credit card but I need assistance with my online BPI ATM registration. He asked for my BPI ATM account number, including the 3 digits at the back, and inquired about an ATM credit card which I don't possess, only a savings book without providing details. Despite requesting him to call back at 1pm, I waited until 3pm but he did not return the call. I am concerned about the legitimacy of this individual representing BPI and would like to halt any transactions on my account. Thank you, Anecia Uno Gomez Concerned Customer

Dear BPI Help Desk, Good day, I am Liza A. I am reaching out to inquire about the possibility of having my BPI credit card's annual membership fee waived. Kindly verify my eligibility for this request and proceed with the necessary steps if applicable. If I do not qualify, please advise me on the appropriate course of action. Below are the relevant details: Customer Number: [redacted]-3-30-[redacted] Annual Membership Fee: 2,[redacted].00 Pesos Credit Card Statement Date: Nov. 30, [redacted] Credit Card Payment Due Date: Dec. 21, [redacted] Thank you for your assistance, and I await your favorable response.

Hello, I need to raise a concern regarding the funds that were supposed to be deposited into my account. Upon visiting your branch in Tagaytay, the bank manager informed me that no transfer had been made to my account. Despite providing all the transfer details, the matter remains unresolved on their end. I am seeking your assistance in resolving this issue promptly. Transfer Reference Number: AEV051208IULFGE8 Transfer From HSBC Account to My Bank Account Ending in [redacted]

Subject: Complaint Against Security Guard at BPI Evangelista Branch To Whom It May Concern, I am writing to express my dissatisfaction with the security guard on duty at the BPI  Evangelista Branch on September 9, [redacted], around 10 a.m. My name is Mr. E.L. Gervacio, a Preferred Client. While using the ATM, I only received [redacted] bills. I politely requested the security guard, Mr. D. Canete, to assist me in exchanging them for 2 [redacted] bills at the cashier. Despite explaining my situation and account status, he repeatedly responded with "bawal" without offering a clear explanation or assistance. Fortunately, a fellow customer kindly lent me a face shield to access the cashier. I felt degraded by the guard's dismissive behavior and apparent lack of courtesy or assistance, especially during the current situation with COVID-19 protocols. I hope that customer service training can be reinforced for a more respectful and helpful approach from all staff members, ensuring equal treatment for all clients, including non-BPI customers. As a long-time loyal BPI client, I urge you to address this issue to maintain the bank's positive public image and customer experience. Thank you for your attention to this matter. Respectfully, E.L. Gervacio [redacted]9 P.S. The security guard's actions lacked an apology or acknowledgment of the situation, portraying an attitude of correctness rather than a focus on customer service.

I am writing to express my frustration with my BPI debit payroll account experience. Initially, my account was active, but I couldn't withdraw money. After reporting the issue at BPI Robinson Galleria Cebu, they activated my account without providing any explanation, and updated my contact number. Then, I faced difficulties receiving an OTP during my online banking transactions. The staff at Santo Niño BPI branch helped me, and they discovered that the last digit of my contact number was incorrect. Despite updating it, my account was still automatically blocked, without a proper explanation. It's disheartening to encounter continuous issues with my BPI payroll account at Robinsons Galleria. I hope BPI, as a trusted bank in the Philippines, can provide better customer service.

Good day. I am seeking assistance with a loan that is currently under my nephew's name. Due to the pandemic, I fell behind on updates, which resulted in the papers being taken to legal actions. However, I managed to restructure the loan last July by paying 10 thousand. I made my first monthly payment on August 13, and the second one was due on September 15. Unfortunately, I couldn't pay this month due to the lockdown impacting my business sales. I am inquiring if it's possible to transfer the loan to my name to avoid further harassment from my nephew's parents. I promise to pay and seek a grace period until the end of the month. The card number is 5[redacted] 0[redacted]. I have been making payments directly at the bank. Prior to the pandemic, my payments were consistent. However, our business has been greatly affected, with zero income from our boarding house due to the absence of students. I kindly request your assistance in transferring the loan to my name for a smoother process and to alleviate my stress. I am committed to paying off the loan. Your prompt response is greatly appreciated. Thank you.

I am reaching out on behalf of Jesryl Boy Mohametano Acabo with Account number [redacted] at Bank of Philippines Islands Cebu Branch Tigbao, Talamban Cebu City [redacted]. I recently transferred $[redacted] from my HDFC bank account to Jesryl's account. Due to the pandemic, Jesryl has been unemployed and his account was inactive. He mentioned that his debit card showed no information at the ATM. I kindly request your assistance during this Christmas season as Jesryl and his family rely on the money for support. I would deeply appreciate your help in reactivating Jesryl's account so he can access the funds. Best regards and warm wishes for the holiday season, Fabian I S deCastro Monteiro from India. Contact me at +[redacted]03 or [redacted]

It's been the sixth business day, and I'm still waiting for feedback. I requested a transfer of funds from my BPI dollar account to my Nordea account in Sweden through BPI International Fund Transfer on August 1, [redacted]. Here are the details: - Reference number: R0C8LKJVP - Date of transaction: August 1, [redacted], 9:21:50 PM - Amount of remittance: USD 2,[redacted].00 I've already contacted the receiving bank on the same day, and they are awaiting the transfer. This is my fourth follow-up email. I urgently need the money. Please provide feedback, whether good or bad, rather than just an auto-generated email.

Hello, I am Jasmin A., a BPI savings account holder with number 0[redacted]76 in Carmona, Cavite. On September 12, [redacted], my sister attempted to withdraw 20,[redacted] PhP from the ATM, but no money was dispensed due to an error message stating she had reached the withdrawal limit. Despite contacting customer service four times and receiving as many reference numbers, the final response indicated that the ATM dispensed the money. I am seeking clarification on the exact time the money was reportedly dispensed at the BPI ATM in Walter Mart, Carmona, Cavite. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.