Bank of Ireland Customer Service Issues

Subject: Complaint Regarding Service at Portadown Branch I am reaching out to express my dissatisfaction with the service at your Portadown branch in Co. Armagh, Northern Ireland. I am a British citizen currently residing in The Philippines, previously employed as an English language teacher until the onset of COVID-19. Unfortunately, due to the pandemic, I have depleted my savings and now rely on financial support from my family in Northern Ireland. Despite efforts made through R. M. Cullen & Son solicitors in Portadown to transfer funds to my Banco de Oro Unibank Inc. (BDO) account in Angeles City, Pampanga, the branch staff are insisting on an IBAN number, which is not a requirement in The Philippines. I kindly request your immediate intervention to rectify this misunderstanding and facilitate the transfer to support my precarious financial situation. Thank you for your attention to this matter. Sincerely, Stephen J.

I have been facing difficulties accessing my online banking since late December/early January. Despite contacting customer service multiple times and being told the issue would be resolved, it remains unresolved. I received a message expressing apologies along with an unverifiable £20 deposit. As a person over 60 with a brain injury affecting my information processing abilities, online shopping has become impossible and creditors are chasing payments. After spending hours on hold without reaching an agent, my only recourse seems to involve escalating the matter to the Financial Ombudsman or consumer radio shows. I am eagerly waiting for a resolution. Thank you.

I set up my secure key, and everything seems to work fine until I reach the Added Security step. I follow the outlined steps, but at step 3, a six-digit code appears on my secure key. Online, I am prompted to insert another six-digit code printed on the page into my secure key, which is not possible as there is already a code displayed on it. I spent over an hour on the phone with an agent today, who needed to consult someone else, leading to a long wait. Eventually, after 20 more minutes on hold, I had to hang up as I was calling from Paris, France. I appreciate any assistance to resolve this issue.

Hello, I have been experiencing a recurring issue with the timing of my mortgage payment. I am a Barclays customer, and previously, they would notify me if my account went overdrawn temporarily, allowing me a grace period to transfer funds. However, this notification service has ceased, resulting in recent bounced mortgage payments. I believe I managed to transfer the funds in time for this month's payment on the 17th of October. Could you please verify this? If not, I kindly request the late payment charge be waived. I receive my salary on the 20th of each month, while my husband gets paid at the end of the month. Could we possibly change the payment date to either the 20th or the 1st going forward to prevent any future issues? Thank you for your assistance. Best regards, L. B-H.

I haven't received my IBAN for the new account yet. I tried contacting customer service twice, but the experiences were poor. One representative didn't handle my questions well, and the other hung up while seeking assistance. I remained respectful throughout the conversations. No emails have been sent regarding any issues. Hello, BoI! Your new account is now active. To fully utilize it, please spend 3 minutes to activate online banking by calling [redacted] [redacted] [redacted] (from RoI) or +[redacted] 1 [redacted] (from elsewhere) on your mobile. Follow these steps: 1. Confirm your account number, which is the last 8 digits of your IBAN. 2. We'll provide a code during the call for you to input. 3. Set a 6-digit PIN of your choice. Once completed, your new account will be ready for online banking. Your user ID is [redacted]5. Use it for the initial login on your mobile app and thereafter on your computer. Welcome aboard! (For Android users)

I'm having trouble with my secure PIN for my business account at BOI. Every time I try to access my account, the PIN is not accepted. I have one attempt left before the account gets blocked, and I received a notification on my phone about it. I set the PIN on 1st July [redacted] and it has worked fine until now. I need to speak with a bank representative to resolve this issue. Can you provide me with the contact number for assistance?

I am seeking a release of mortgage for a loan that was fully paid off in [redacted]. The loan, taken jointly with my wife Patricia in September [redacted], was obtained through the South Tipp. Business & Agriculture Center. I am currently facing difficulty finding the appropriate contact as a U.S. resident. We interacted with the Cahir Branch, where we held an account since [redacted], during the loan process. The loan and mortgage were utilized to purchase a cottage referred to as Munroe East in Ardfinnan. I am in possession of more details if necessary. The Cahir Branch returned the life insurance policy and other pertinent loan documents in April [redacted], however, the release of mortgage was not included. Thank you, Joseph and Patricia Canterbury.

Hello, could you please forward this email to your branch in Dundalk, County Louth? I am experiencing multiple issues with my ATM and debit card. On Wednesday, around 1:15 PM, I deposited €[redacted] into my account, but the ATM malfunctioned, displaying a message that no more money could be deposited. I am concerned something is wrong with my account and suspect unauthorized access. I have raised this concern with the staff at the Dundalk branch but feel unheard. I would appreciate a new account number and PIN, though I am unsure if they will accommodate this request. Please email me an explanation of what happened with my deposit on Wednesday, April 13, [redacted]. Thank you.

I am currently in Carcassonne, France since 29/7. I used my BOI credit card without issues until today, 3/8. I faced two declines in two different places. When trying to reach BOI, the automated system is not recognizing my inputs and disconnecting the call. I am worried about my card and frustrated with the lack of assistance. I would appreciate any help regarding this matter. Thank you, Mary D. Lyons

I am wondering about the timeline for disputing a charge on my Mastercard credit card. In January [redacted], I used my personal card to pay €[redacted].18 to renew IT software due to issues with the company's credit card. Despite informing them on 3rd January, [redacted], that the subscription was no longer needed due to the company closing down, they still charged me on 28th January, [redacted] as CBA*DraftSight for £[redacted].57 GBP @ 0.[redacted] with a cross-border fee of €5.02 from Koln, DE. The supplier's email came from the USA. I have tried requesting a refund with no luck. Can I dispute this charge with Mastercard? Thanks, Grainne.