BabyPhat.com Customer Service Issues

I acquired a Baby Phat purse that I've cherished for its sentimental value, gifted to me by my deceased friend. Planning to pass it on to her daughter for Christmas, I retrieved it from the closet where it had been safely stored. To my dismay, upon inspection, I noticed that the piping around the bag had deteriorated without ever being used. Despite its pristine condition, bearing tags and no signs of wear, this expensive item has disappointed me with its inferior quality. It's disheartening to see such a meaningful possession fall apart due to substandard materials, leaving me questioning the durability of the product.