Avon Products, Inc. Customer Service Issues

I had attempted to place an order yesterday, October 24th, through Avon. I am a retired Avon Manager of 31 years from District [redacted], Account Number [redacted]4. After encountering difficulties placing the order online, I called the Atlanta [redacted] number. Initially, I spoke with a helpful lady who eventually transferred me to Jenna to address the issue. Despite repeating my problem multiple times, Jenna seemed unable to assist me. When I requested to speak with a supervisor, Jackie took over the call. Unfortunately, there was evident tension between Jackie and Jenna, leading to a challenging conversation. Eventually, my order was processed, and I completed the payment. However, I was surprised by the lack of professionalism displayed by Jenna and Jackie on the customer service line. I hope that Avon addresses these issues to improve customer experiences in the future.

I am attempting to get in touch with my new Avon representative, Kathy (Katherine) Aaron, in Irving, TX. We recently connected on Veterans Day, but I haven't placed an order with her yet. Unfortunately, I have misplaced her phone number and my emails have gone unanswered. I would really like to support her as she is recently widowed and could benefit from the sale. Please provide her with my email address ([redacted]) and let her know that I have reached out via email. Thank you very much for your assistance!

Tonight, my spouse and I placed an online order with Avon for 21 identical items totaling approximately $69 ($69.82). The order number is AVR[redacted]. I realized we didn't qualify for free shipping as our order was under $60. After speaking to "Jose" at SPTE181 over the phone, he mentioned that the order couldn't be altered due to their efficiency. Despite explaining that the order was placed only 5 minutes prior, we were unable to add two more items for free shipping. Jose also informed us that cancelling the order was not an option. Could you kindly assist in correcting this issue? Thank you. P.S. If not resolved, we will be in touch again. Thank you!

I encountered issues placing an online order. Despite attempting various payment methods, including PayPal, the system did not accept any of them. Surprisingly, I received three PayPal email notifications confirming $60 orders with Avon, but there are no orders recorded on my account and the items are still in my cart. My frustration peaked when I waited on hold for 35 minutes only to have an offshore customer service representative pick up. Unfortunately, my phone inadvertently muted, and the rep couldn't hear me before hanging up. This whole ordeal wasted over an hour of my time, and now I find myself out $[redacted] with nothing to show for it.

As an Avon representative for four years in Plainfield, IN, I am experiencing challenges with the new website. Despite being told by customer service that it's easier, I faced issues placing an order tonight due to difficulties logging in. On my customer site, I encountered an error where my name would briefly appear then disappear, with a "Duplicate Login" message persisting. Additionally, after receiving an email about free shipping on orders over $60 with the code "CLEAN," I was unable to apply the code despite meeting the criteria. These problems have left me feeling frustrated, questioning if I can continue selling for Avon if these issues persist. I hope Avon addresses these glitches promptly, as I believe changing the website should enhance, not hinder, the user experience.