AutoAnything.com Customer Service Issues

My husband was restoring a Jeep, and unfortunately, passed away in February. In April, my son unknowingly purchased a part for the Jeep that my late husband had already bought. I've been trying to contact Morris 4x4 since the beginning of May to return the item but have had trouble getting through. When I finally spoke to George, he mentioned that it was past the 30-day return policy. He assured me that Stacy would reach out, but despite my efforts, no one has contacted me. Now, I just want to return the unused item in its original packaging for a credit. While everyone at Morris 4x4 has been polite, the difficulty in reaching someone for assistance has been frustrating. I've been attempting to resolve this since the beginning of May and would appreciate some help. Thank you. Diana O'Brien

On April 27th, I placed an order for Chrome External Mount Window Vent Visors and a Chrome AVS Hood Deflector. The Chrome External Mount Window Vent Visors were delivered on April 30th with a tracking email. However, the Chrome AVS Hood Deflector was missing from the delivery. Despite multiple calls, I have not been able to resolve this issue as hold times have been excessively long each time. The last representative I spoke to mentioned the item was out of stock and would be shipped on June 2nd, though it was in stock when I placed the order. I am eager to know the status of this missing item and its delivery date or would like to simply cancel the order and receive a refund.

Yesterday, I inquired about mirrors for my truck. During a chat with Aaron F, he kindly informed me that the mirrors would not arrive until at least 7/13/20. I promptly expressed my desire to cancel the order. Despite Aaron's assurance that the order could be left as is since it was not finalized, I checked my Credit Card and noticed a charge from autoanything. I need this order canceled as I do not want the mirrors. I was unable to get any assistance after being on hold for 1 hour and 14 minutes and waiting over an hour for a chat agent. Today, I received an email stating the mirrors would be delivered on 6/4/20. I had to purchase them from another vendor. Communication has been extremely poor in this situation.

I purchased 3 items, but only one was delivered by FED X. I contacted Auto Anything and was informed that the other 2 items were ready to ship but could not be canceled. Despite the tracking showing all 3 items were delivered, my security cameras proved only one item arrived. Customer service confirmed the 2 missing Husky floor liners were not shipped. I decided to order different items elsewhere and have received them already. I have printed the return labels and am waiting for the floor liners to arrive so I can return them. The policy of charging for return shipping and having a strict 10-day return window seems unfair given the situation. I'm frustrated about paying over $[redacted] for items I never received, and hope Auto Anything can resolve this issue promptly for me to consider ordering from them in the future.

Order #[redacted]3: My order was incorrect. The tonneau cover I received does not match what the salesperson assured me. It should sit on top of the rails, but the one sent attaches to the side. I inquired prior to purchase if it would go on top, and I was advised it would. I am dissatisfied with this tonneau cover and initially considered an exchange, but after a frustrating two and a half hours trying to resolve this issue, I now request a refund instead. I understand the challenges posed by the current situation, but I suggest implementing a more efficient process for returns and problem resolution to improve customer experience. I am disappointed and feel compelled to seek products elsewhere. Thank you for your attention to this matter. Sincerely, Ronald A.

On July 6, [redacted], I placed an online order for WeatherTech front floor mats and a WeatherTech rear cargo mat for my [redacted] Dodge Journey. The floor mats arrived on July 9, [redacted], but I was unable to track the cargo liner. After numerous phone calls where I was always 18th or more in the queue, I found out through email that the cargo mat was out of stock and never shipped. Despite being charged for the cargo mat, I would like a refund. Your assistance in processing the refund would be greatly appreciated. Thank you.

I contacted customer service regarding a return for an incorrectly sized item ordered a month ago. An associate promised to assist and would check with their team. I received a text today requesting the order number, but I explained I didn't have it as it was for my dad and the paperwork is misplaced. The item was paid for with an American Express card under PSC Trucking, delivered to Peter C. at 6 Grandview Dr, Newton, NJ [redacted] on Dec 9, [redacted]. It is for a 2[redacted] Chevy Silverado, with 2x4 holes. We would like to return it for the correct item. Please advise; you can contact my mom at [redacted]. Thank you for your assistance.

I recently bought running boards for my company-owned Dodge Ram pickup. The order was delivered to our branch located at [redacted] Hwy 49 S., Florence, Mississippi, [redacted] in June. Upon unpacking, I noticed two identical brackets, preventing me from installing the boards correctly. I meticulously repackaged everything and wish to return them for a refund. UPS mentioned I require a return label for the process. I am Phil Lewis from Blossman Gas, Inc., and my customer PO number is [redacted]7. The order was placed on June 3, [redacted]. I would appreciate your assistance in facilitating the return as I currently do not need these items. Thank you, Phil Lewis.

Hello, I purchased a Rough Country front and rear [redacted] ring and gear set, along with a master rebuild kit for my [redacted] Jeep TJ some time ago. Recently, I took the Jeep and the three boxes to be installed by a professional. However, the installer contacted me asking about the front ring and pinion set. I thought it was all in the big box I received, but now I'm unsure. Could you please check your records to see if my order was drop-shipped directly from Rough Country? Thank you. James R. from Woodstock, Georgia.

Hello, my name is Ken Vongphaseng. I wanted to reach out via email regarding a recent purchase I made of a rotor kit. My order number is [redacted], and my Customer P.O is [redacted]. Unfortunately, I received the wrong part that does not fit my vehicle. I would like to initiate a return and request a refund for the item. Could you please provide guidance on the return process? Will a shipping label be provided, or should I arrange for the return shipping myself? Thank you.