Aurora Loan Services, Inc Customer Service Issues

I am seeking additional documentation related to my parents' [redacted] SBA loan through Aurora Loan Services for elevating our house. As both of my parents have passed away, I now own the property. I am looking to obtain proof of the house's elevation, the actual cost of the elevation, and confirmation that the loan was specifically utilized for this purpose. Details for reference: - Rufus L & Delia F Ballance - Former Address: [redacted] Shadow Court, Dover, Delaware [redacted] - SBA Loan Number: [redacted] My name is Diana L Hegeman, residing at 61 Derbywood Circle, Dover, Delaware [redacted]. You can contact me at [redacted] or via email at DLMILLER24& man.com. I have already contacted SBA, who directed me to reach out to you. Unfortunately, I couldn't connect via phone. Could you please send the required documents via email or call me at your earliest convenience? Thank you for your prompt assistance in addressing this matter. Sincerely, Diana Hegeman