AshleyStewart.com Customer Service Issues

I placed order WB[redacted]39 which was to be delivered in September. I filed a claim on September 5, [redacted]. I contacted Ashley Stewart on September 5, [redacted], and followed up on September 12, [redacted]. The investigation started on 9/12/[redacted] and was supposed to take 14 days. However, on October 1, [redacted], I was informed it needed one more day. When I checked on 10/3/[redacted], I was told my package was found, but UPS stated otherwise and that Ashley Stewart had sent outdated correspondence on 10/3/18. When I asked for further assistance, the supervisor I spoke to was unhelpful and claimed there was no one above her. This lack of communication and delayed responses from Ashley Stewart's staff led to an unsatisfactory 30-day wait for resolution. I question the effectiveness of their business practices and customer service.

I bought a 5/$35 panties deal but wasn't sure about the style of three pairs. After trying on one, I didn't like the style, so I wanted to return two unused pairs with tags still on. However, the store wouldn't accept the return, even though I had only tried one pair on and kept it on the hanger. The store associate suggested I might have worn them at home, which was frustrating. I'd like a refund for the two pairs I didn't use, purchased on 2/2/19 and attempted to return on 2/14/19. It's disappointing that I couldn't return the items within the 30-day period as there was no information on the receipt stating panties couldn't be returned. Initially, I was also unable to use a coupon due to the deal, which was a letdown, but I'd appreciate a refund for the two unwanted pairs now.

Dear Management, I am writing to express my disappointment with the treatment I received regarding a recent purchase return at your Ashley Stewart in Fayetteville, GA. I bought a pair of shoes on March 10, [redacted], and after wearing them for just one day to work, I found that they were falling apart at the bottom. When I tried to return them the next day with my receipt, the manager, Teresa Allen, refused to accept the return claiming that the shoes had been worn. I was shocked by this response, as I had only just purchased them and expected better quality from your store. I believe in the quality of your brand and have been a loyal customer, but this experience has left me feeling unsure about shopping with you in the future. I simply want a refund for the defective shoes. I hope you can address this issue and provide me with a satisfactory resolution. Sincerely, Cayuya Morris

On March 30, [redacted], my sister, Dr. C.T. Jackson, and I, Dr. E.C. Jackson, visited Ashley Stewart (#[redacted]) in Philadelphia, PA at [redacted]-08 N. Broad Street. Upon entering, we encountered a loud DJ making it difficult to communicate, very cold air conditioning hindering trying on clothes, and a lack of sales associates for assistance. Despite shopping at AS locations in various cities, this was the most unprofessional experience we've had. In addition, not having a public restroom available led to a challenging situation, and we had to seek facilities elsewhere. Even the nearby laundromat manager pointed out that we should have been allowed to use the store's restroom after making a purchase. Due to this negative experience, we have decided not to visit any Ashley Stewart stores in the future and will be sharing this encounter with our social circle.

Hello, my name is Mrs. Lee. I visited Ashley Stewart on Sunday, 4-28-[redacted], and encountered a very unpleasant and rude manager at 11:50 A.M. She consistently lacks friendliness and doesn't greet customers with a smile. During my purchase, an item didn't ring up at the correct discounted price (60% off instead of 50%). The cashier called the manager who initially hesitated but eventually applied the correct discount after I pointed out the error. The store is located at [redacted] W. 119th Street in Chicago, Illinois [redacted]. I believe this manager should be retrained on how to interact with customers. Thank you for addressing this matter.

I visited your store in East Orange and came across the cutest item - a pink mason jar with a pink and white straw that read "Sprinkled with Love." I ordered three for my friends, and when they arrived yesterday, all three were cracked, causing the confetti to spill everywhere. My account was charged for the damaged Mason Mugs. I hope you can investigate this matter and resolve it promptly. My details are as follows: Gail B., [redacted] Prospect Street, East Orange, New Jersey [redacted]. You can contact me at [redacted]. Thank you for your cooperation in handling this issue.

Hello, my name is Valerie N. and I visited your Harlem store on 125th Street on 06/08/19. After trying on clothes, I stepped on a sharp sensor nail left on the floor, puncturing my sneaker and foot. The staff did not offer help or ask about my well-being. The manager, Ivy, only took my ID and a photo of my foot when asked. Another customer who witnessed the incident offered their information. I called your customer service line and emailed a complaint due to the unprofessionalism and lack of care during the incident. I expect a response from your Corporate/HR office within five days to address this serious issue. Thank you for your attention to this matter.

I made an order with Ashley Stewart on 11-09-[redacted] with the order number WB[redacted]32. However, when I checked my email on Wednesday, November 11, [redacted], I saw a message saying my package was delivered that morning, even though it wasn't on my porch when I got home at 7:00 pm. I contacted customer service on Wednesday, November 18, [redacted], to explain that the package was missing and requested a refund to my credit card. The representative mentioned an investigation would take place, and I wouldn't receive a refund for ten business days. I find this delay unacceptable since I paid for the items upfront with my credit card. I expect Ashley Stewart to refund my money promptly as I never received the package. Please address this promptly considering customer satisfaction is a priority in your business. I hope to hear from you soon to resolve this issue.

I had a disappointing experience with the customer service at the "Front Line" at a store. The service was so poor that I ended up leaving without purchasing anything I had intended to buy. I felt deep down that I couldn't support such service. What made it worse was that my daughter is a fan of Ashley Stewart at Eastover Shopping Center in Oxon Hill. I even inquired if the young lady assisting me had received proper training for the job, but she admitted she had not. I strongly believe that it is crucial to train individuals adequately for customer service roles; otherwise, they would be better suited for tasks like stocking or inventory. I was close to filing a complaint by phone on 09/07/[redacted].