Appleseeds.com Customer Service Issues

I placed an online order (#[redacted]7) and triple-checked to ensure the address I provided was accurate. Despite verifying it multiple times in the ordering process and just before clicking "place order," the confirmation email displayed a modified address. The address I entered was "[redacted] Cedar Street box [redacted], Hawthorne, NV [redacted]," but the email showed "PO Box [redacted], Hawthorne, NV [redacted]." I have reached out to customer service via email but have not received a response. Please rectify the address error before shipping the order. Additionally, kindly advise your technical team to address this recurring system issue. This has been a frustrating experience, as it also occurred during a past order attempt. It's essential that my input is respected regarding where I live. Thank you.

I returned an item for exchange but received an email for return only. After calling customer service, I was informed it was an error and placed a new order. I later received a duplicate item. I intend to return it, however, I do not wish to incur another $9.99 return shipping fee on my credit card. I have already paid this fee once due to the initial mistake. Please refrain from charging my credit card an additional $9.99 for the return.

On Sunday, December 29th, I placed an order with Appleseeds for two loungers in blue and deep pink for women. I noticed that I was charged for shipping, even though I did not see any indication on the ordering page or the website mentioning that my order reached the free shipping threshold. Additionally, I was not aware of the promo code A9SNOW that could have provided me with an extra discount. I kindly request that Appleseeds rectify the erroneous charges on my order from 12/29 for the two lounger outfits. Best, Janie Rose [redacted] Ramona Ave El Cerrito, CA [redacted] Phone: [redacted] Email: [redacted] Please notify me via email once the charges have been adjusted. Thank you.

I placed an order for three pairs of shoes, my first ever order, but I only received two pairs. After contacting customer service, I was informed that my order was canceled, which I did not do. They suggested placing a new order at a higher price. I inquired about my credit card and the reason for the cancellation, but did not receive a satisfactory explanation. Eventually, I discovered that the cancellation was initiated by the company. I am disappointed with this experience and will not be ordering from Appleseeds again.

Subject: Appleseeds Order Status Inquiry I am inquiring about Order # [redacted]2 placed on April 25, [redacted], with the zip code [redacted]. Can you kindly provide me with an estimated delivery date? Currently, the status showing as "NOT Processed Yet" has left me feeling very disappointed. It would have been appreciated if customers were informed of any delays in advance. This order contains important gifts, and all three items were listed as "In Stock," making the current situation quite misleading. I would greatly appreciate a prompt response regarding this matter. Thank you. I would like clarification on the actual expected delivery date rather than advice on expediting the order.

Last spring, I placed an order for various items, including the Seersucker Stripe Bathrobe in Periwinkle Blue. The robe was supposed to be backordered until August, and I agreed to it as I have owned one before and enjoyed it. Although I initially ordered an XL, I changed it to a Medium due to weight loss. Recently, I noticed the robe being advertised as in stock in several publications, yet I have not received mine. This is frustrating for me, especially because I have health concerns and could really use the robe. When I tried contacting customer service today, I had a very unpleasant experience and no one seemed willing to assist me. For reference, my customer number in the latest catalog is [redacted] [redacted] [redacted], and my source code is XCW59C088. Best, Janet I. Huttenstine.

I have two concerns that I need assistance with: The first issue is regarding a pair of pants I received. The size I ordered is a 12, but I now wear a size 10. I haven't opened the package and would like to return them for a size 10. If that's not available, I would appreciate a credit to my account. The item ID is [redacted]48 and the control number is [redacted]7. The second matter involves a zip front cardigan I purchased a few months ago. The cotton cardigan, identified as XFF-[redacted] in Buttercup [redacted] color, is falling apart at the shoulder and the zipper is faulty. I would like to exchange it for the same color. Please advise me on the necessary steps for returning these items. Thank you, Prue F.