American Snuff Company, LLC Customer Service Issues

The gas station nearby sells your products, but the salesperson claimed that your company has issues with paying back coupons on time, making them hesitant to accept them. This situation has left me confused about the value of the coupons I receive from you. I was excited about trying your XL e-cigarette and purchasing it online for the special price of $19.99. Unfortunately, this experience has made me wary of investing in a company that may have payment problems. Despite the coupons being valid, the salesperson refused to honor them. I can provide pictures to support this claim. My name is Morgan Reese, born on March 13, [redacted]. For further communication, please call me back at [redacted]. Thank you.

I've been a loyal customer for over 20 years and exclusively use Kodiak Wintergreen. I go through about 8-10 cans per week, as do most of my truck drivers. I've noticed a significant price difference for Kodiak between Georgia, where I pay around $5 per can, and South Florida where it costs $9. Despite the price increase, I remain committed to the product. However, some Ingles grocery stores in North Georgia occasionally have stale Kodiak cans, and I think they should improve their inventory management. Considering the substantial amount I spend on your products weekly, I would appreciate receiving some coupons or promotional items like a Kodiak-branded hat or poster for my trucking company office. Thank you for your time, and I will continue to be a dedicated customer.

Dear Sir/Madam, I hope this message reaches you in good health. I would like to introduce Dome Trading Company LLC. Since [redacted], we have specialized in manufacturing and distributing Molasses from Jordan to various nearby countries. With our extensive experience, we are now seeking to broaden our reach by establishing Dome Trading INC in the USA. We are interested in collaborating with your company in two ways. Firstly, we have noticed your electronic and vape products on your website and are keen on promoting them globally. Kindly provide us with detailed information, including prices and samples, if you are open to this partnership. Secondly, as you currently do not offer a Molasses brand, we propose the idea of producing Molasses in your facility under a brand name of your choice. We are prepared to bring our expertise and financial support to the table for this venture. We are eager to discuss these opportunities further at your convenience. Feel free to request additional information as needed. Looking forward to your reply.

Hello, my name is Perry Fant from Mt. Pleasant, SC, located near Charleston, SC. I recently purchased 5 cans of Wintergreen Grizzly Pouches from 3 different gas stations within the last 5 days. Unfortunately, upon opening each can, I discovered that about 4-7 pouches in every can had open ends, some fully and some partially. This is concerning as I typically use two pouches at a time, leaving me with only one usable pouch per can. Not only is this inconvenient, but it is also causing me to waste money. I wanted to bring this issue to your attention. Best regards, Perry Fant

I reside near Utica, NY, and have visited numerous stores in both NY and PA in search of Kodiak Wintergreen snuff. Despite my efforts, I have been unable to find a single can. I have been a loyal customer for over two decades and am concerned about the availability of this product. Have production ceased or is there a shortage causing the scarcity? I am interested in purchasing and having it shipped to upstate NY. Thank you for any assistance you can provide. Kevin D.

I've been enjoying Grizzly longcut wintergreen, but I've noticed a decline in product quality over the last 6 months. When I open a brand-new can, I often find sticks, stems, and large chunks of unground leaf, some up to 1 inch in size. I've been a long-time user of this product, and the decline is disappointing. I prefer the older bright orange cans for visibility in low-light settings. The company should consider bringing back those colors or maybe even trying lime green cans.