Allstarhealth.com Customer Service Issues

Hello and Happy New Year! I had tried calling AllStarHealth.com at [redacted], but ended up reaching Cricket Wireless Customer Service instead. Therefore, I'm reaching out through your company's web email for a quicker response. I sent emails yesterday regarding changing my order from 6 packs of two different flavors to 6 packs of each flavor listed below. Thank you for your assistance. Have a great week! Invoice ID: [redacted]-[redacted]14 Email Sent by Phavy Cousten to [redacted]: Hello, I originally ordered 3 packs of Blueberry and 3 packs of Maple Sea Salt but would like to change it to: - 1 pack of Blueberry - 1 pack of Maple Sea Salt - 1 pack of Mixed Berry - 1 pack of Mint Chocolate - 1 pack of Peanut Butter & Berries - 1 pack of Chocolate Raspberry This will be a total of 6 packs with 12 bars in each pack. Thank you for your help, and have a great day! Kindly contact me via text at [redacted].

I spent two hours this evening trying to make a purchase on your website. Initially, it wouldn't accept my credit card information. Then I attempted to use my debit card with the same issue. I resorted to using PayPal and re-entered all the details. However, PayPal stalled after I clicked "Continue to Pay," leaving me staring at a blank screen. Dealing with this automated system has been incredibly frustrating. I remember a time when I could simply call and place my order within five minutes instead of wasting hours online and sending emails to your customer service team. This entire experience has been disappointing and time-consuming.

Hello, I hope you are having a good day! I placed an order on November 19, [redacted], but unfortunately, we have not received it yet. According to your website, some of the ordered items are out of stock, causing a delay. We kindly request for the in-stock items to be shipped promptly and the out-of-stock items refunded. We appreciate your attention to this matter. Thank you.

Hello, I hope you're having a good day! I made a purchase on November 21, [redacted], with order number [redacted] under the name Cornelio Go. Unfortunately, I have yet to receive my order. According to your website, some items were out of stock, causing a delay. I kindly request that the available items be shipped promptly, and the out-of-stock items be refunded. This way, we can avoid further delays. Your understanding is greatly appreciated. Please process the refund for the out-of-stock products. Thank you.

I received my order #[redacted] from All Star with six bottles of Walden Farms ketchup broken out of the 24 I ordered. When I contacted "Josh" at customer service, I was informed I needed to provide a picture or keep the damaged bottles for a week for UPS inspection. Unfortunately, our garbage was collected today and the bottles were thrown out. All Star's customer service only opens at 10 AM EDT, and we were unaware of their requirements. I understand it's a small amount of $22.74, but it seems significant to All Star due to the issues with delivery and the hassle in getting replacements. We have been loyal customers, spending around $[redacted] over the past year, and we simply seek replacements, not a refund. The resolution now lies with All Star – no replacements, no further orders.