Alliance & Leicester (UK) Customer Service Issues

I opened an account with Alliance & Leicester Finance on July 26, [redacted], depositing USD $[redacted]. My account number is [redacted]. Supposedly, USD $1,[redacted],[redacted] was transferred from Mr. Steve Mitchell's account. I'm now asked by ARF to deposit USD $7,[redacted].[redacted] with their agent, Denise Mcgeer, through a Lloyds Bank account for a Transaction Authorization Code (TAC) to transfer the full amount to my National Australia Bank account. I have suspicions about this. Could you please verify my account and the balance? Thank you, Dr. J. Hammill.

Hello, I am in the process of making an offer on a new house as we have just received an offer on our current one. The new house we are purchasing is a new build, and we are required to complete the contract within 56 days. There is no need to increase our current mortgage, as we will use our savings to cover the difference. Please provide guidance on how to proceed with this process. Kindly send any necessary paperwork to our email address. Additionally, how can we arrange for a survey to be conducted? I tried calling the number [redacted]5, but it appears to be unavailable. Could you please share a non-toll-free number with a local area code that I can reach out to? I would appreciate a prompt response as we have a tight timeline of 8 weeks to finalize this transaction. Thank you, N. Maddock

Hello, I am seeking assistance with closing my account at Alliance and Leicester in Douglas, Isle of Man. I aim to transfer the remaining balance to my Barclays UK account under my name. Despite a previous attempt to close the account and transfer the funds, I encountered an issue with the requirement for a passport. Being a boat captain, I must have my passport with me at all times, making it impossible to provide. I plan to provide additional documentation once I am able to reach out to customer support. These include an email from Alliance on November 18, [redacted], referencing SMB from Julie Filson, a Senior Customer Services Advisor, and a statement of my account. Thank you, Kenneth A. M. Email: [redacted] Phone: +[redacted]5

Dear Sirs, I am writing to inquire about the status of my account with the Alliance & Leicester building society, which I opened in either July or June of [redacted] while working at the Young man Christian Association Ensor House in Parsons Green, London SW6. The account number associated with it was [redacted]92-54. I kindly request information on whether this account is still active or has been closed. I need this information to fulfill my obligations to the French Tax Administration. If the account is still open, I would appreciate details on the current balance, the process for transferring the funds to France, and how to proceed with closing the account. I have attached copies of my passport and bank book to aid with the verification process. I have also sent a letter regarding this matter today. Kind regards, Pierre C.

Hello, I am reaching out regarding a debt I owe to your company that is causing issues with the sale of my house. A county court judgement has resulted in a restriction on the property's sale. My conveyancing solicitor, Mandy Baker from Thomas Morris Conveyancing, has been trying to contact you to arrange a settlement and lift the restriction. I am eager to resolve this matter promptly. Thank you, Tom Bryans

A couple of years ago, I had two credit cards with A&L. They were closed, and I made sure to pay them off. I believe in using credit cards for larger purchases, so when my son needed to buy a PC, I gave him one of my A&L cards, specifically the one ending in [redacted]. Recently, he returned an item worth over £[redacted] to Amazon, who mistakenly refunded the money to my old credit card ending in [redacted]. Could you please assist us in getting this money transferred correctly? Thank you. Mrs. Gwen P.

I have been residing in Thailand for the last 16 years. I have a mortgage with Alliance Leicester for my UK apartment. Unfortunately, I have misplaced my account number. However, I have been consistently making monthly payments, as evidenced by my online bank statements. I have all the necessary details such as my property address, reference number, and originator's ID. I also have supporting documents like my passport, work permit, and birth certificate to verify my identity. I am looking to retrieve my account number for future correspondence and have a few inquiries about my mortgage account that I would like to discuss. Please advise on the steps I should take to confirm my identity and proceed with my queries. Thank you. - Oliver R. R.

Dear Ramazan Aykutlu, Please be advised that due to recent impostor activities, your online account details have been updated for security reasons. Kindly review the revised information provided in this email to ensure its safekeeping. Below are your new account details for Satander Bank, United Kingdom. TRANSFER CODES: Transfer Activation Code: TA[redacted] Fund Exchange Rate Code: FE445467 Non-Residence Tax Clearance Code: ??? ACCOUNT DETAIL: Account Holder: Ramazan Aykutlu Account Number: [redacted]5 Sort Code: [redacted] IBAN: GB40ABBY[redacted][redacted] BIC: ABBYGB2LXXX ONLINE SECURITY DETAILS Email address: [redacted] Password: SB#355sx For guidance on accessing your account or conducting transactions, kindly follow the instructions provided in the email. Remember to keep these details secure. If you face any challenges, contact us promptly for assistance. Please exercise caution regarding suspicious emails requesting your banking details. Your security is paramount. Should you suspect any fraudulent activity, please contact our Internet Banking Helpdesk immediately. Sincerely, Mr. Henly Anderson Satander Bank Plc United Kingdom +44 70 3[redacted] [redacted] [redacted]

I have recently reviewed my credit report and noticed a new debt listed under alliance and Leicester for a significant amount. I am confused by this information because I used to bank with alliance and Leicester a long time ago, but my account was transferred to Santander, where I held a basic account without any credit cards, loans, or overdrafts. After switching to Barclays Bank, my account balance was £0, so I don't understand why there is a reported debt of £[redacted]. I am certain this is an error and I am eager to have it investigated and corrected promptly.

I am reaching out on behalf of my sister, Susan J., who has dementia. As her brother with power of attorney, I am working on managing her financial matters. I noticed a monthly payment of £22.00 from her Santander [redacted] account with reference number [redacted]1 going to Alliance Leicester with reference number [redacted]3. I am looking to clarify what this payment is for since my sister has no records from Alliance Leicester. Any assistance in identifying the nature of this monthly charge would be greatly appreciated. Thank you. Best regards, Stephen T.

I contacted Santander UK on Monday, June 26th, for my Alliance and Leicester mortgage settlement balance. Despite making the payment that same day, there was no update online, no confirmation, nor any communication regarding the transaction. The next day, I noticed a different amount deducted, prompting me to pay the new balance immediately on Wednesday morning. Still, there was no feedback or acknowledgment from either party. As of Thursday, June 29th, my online account reflects a larger negative balance, causing confusion. I am eager to receive an explanation promptly and would appreciate a call on my mobile at 07[redacted]42 before 12.30 p.m. I have also contacted the Financial Ombudsman regarding the concerning practices of Santander UK and Alliance & Leicester.