AllModern Customer Service Issues

I ordered $[redacted] worth of furniture from All Modern, which I found listed cheaper at Joyce and Main. Initially denied a discount, after speaking with another representative, they honored the discount. However, they mistakenly processed the transaction on a debit card I had used before, leading to potential overdrafts. I need the charge removed promptly to avoid multiple bank fees. This situation is concerning with holiday shopping approaching. I expect this to be resolved by noon; it is currently 9:33 am.

Yesterday, my wife made a purchase on allmodern.com. Typically, when entering a Canadian postal code, the pricing should convert to Canadian dollars. However, this conversion did not occur, resulting in an overcharge of approximately $[redacted] Canadian. Upon contacting a representative named Scott, we were told that canceling the order was not possible due to warehouse shipping standards. When inquiring about the "Greycastle" warehouse, we were informed that it was unreachable. While I understand policies in place, the lack of a standard pricing system makes it challenging for older customers to navigate the website. If I had known about the American pricing, I would have opted to shop elsewhere. I am requesting a full refund for the products, including shipping, or a credit with allmodern or Wayfair as a fair resolution to this issue. I believe this minor dispute can be resolved amicably. Thank you. Mr. P.

I was about to email All Modern, but after reading your information, I decided to share my concern here. I am seeking a resolution where I can use the damaged sofa until I receive a replacement in the expected pristine condition. Thank you for your assistance. --- Hi All Modern, I'm writing regarding my recent order of the 81-inch "Dallas" sofa that was delivered earlier today. Upon inspection, I found that while the seat cushions were fine, both back cushions were damaged. One was severely bunched up, and the other slightly better. I have attached pictures for reference. We splurged on this sofa within our budget because we loved it so much. I had high hopes for it to be in perfect condition upon delivery as we have been without furniture for six weeks, except for a bed. We were looking forward to a cozy night on the sofa watching our new TV. Needless to say, we are quite disappointed. I'm hopeful for a quick resolution so we can enjoy the sofa. We have more pieces arriving soon and would like to get settled in our home. Please address this issue promptly. Thank you for your attention, Phyllis S. President The Meltech Group Contact: Email: [redacted] Mobile: [redacted] Address: 99 Needham St. Apt. [redacted]. Newton MA [redacted]

Subject: AllModern Order #[redacted] - Issue with Sofa Delivery Dear AllModern Customer Service, I am reaching out regarding the recent delivery of the 81-inch "Dallas" sofa from Order #[redacted]. Upon unpacking the sofa, we encountered issues with the back cushions as one was bunched up and the other slightly deformed. I have attached pictures for reference. We had high hopes for this sofa and were disappointed to receive it in this condition, especially after eagerly anticipating its arrival for weeks. We kindly request a prompt resolution by replacing the sofa in pristine condition. In the meantime, we seek permission to use the current sofa. Your swift attention to this matter is greatly appreciated as we are looking forward to enjoying our new furniture and settling into our home. Thank you for addressing this concern promptly. Warm regards, Phyllis S., President The Meltech Group Email: [redacted] Mobile: [redacted] 99 Needham St. Apt. [redacted], Newton MA [redacted]