Adorama.com Customer Service Issues

Subject: Rebate Application Confirmation Hello shaogeng lin, We have received your rebate application online. To complete the rebate process, please follow these steps: 1. Print and sign the rebate form, ensuring all details are correct. 2. Include all required documentation listed on the rebate form. 3. Mail your application with documentation to the specified P.O. Box address. Remember, ensure your submission is postmarked by the deadline provided. It's advisable to retain copies of all paperwork submitted. Here are your rebate details: - Tracking Number: [redacted][redacted] - Rebate Offer: Up to $50 off via Mail-In Rebate - Rebate Items: - Item: Dell SE2717HR 27" Full HD IPS LED Monitor with HDMI Cable - Rebate Amount: $30.00 - Quantity: 1 - Rebate Reward: $30.00 - Final Reward: $30.00 - Payment Method: MasterCard® Thank you.

I am urgently seeking a resolution to this matter this week for my disabled son who is currently without a laptop. Despite my persistent efforts, I have received evasive responses from New Leaf. The laptop, essential for my son's schoolwork, was purchased by the state of North Carolina. His academic progress is being hindered as he is forced to use an inadequate 6-year-old laptop. North Carolina has insurance coverage, yet they are reluctant to provide a replacement due to the existing coverage. I prefer all communication to be documented, as verbal exchanges have led to ongoing delays over the past two months. Failure to address this issue promptly would constitute a breach of our contract. Legal consultation may be necessary, involving a disability lawyer. It is crucial to prioritize resolving this issue promptly by issuing the Return Merchandise Authorization. My son's well-being and education are at stake. Warmest regards, William Lodge

I purchased a Parrot BeBop 2 from Adorama on November 14th with free shipping. When UPS Ground delivered it, I received an immediate text but couldn't find the package on my porch. Despite contacting Adorama twice, the responses were not helpful, and I was directed to UPS. I prefer packages to be left at my door and Adorama should not deliver them to neighbors. This is not the first time I've had issues with Adorama and UPS, with previous incidents leading to delays in receiving credits. UPS' service and Adorama's customer support have been disappointing. I am frustrated with the lack of resolution in locating the drone. I have considered switching back to B&H for future purchases due to ongoing issues with Adorama. For assistance, please reach me at [redacted] or [redacted].

I recently ordered four Huddlecamhd universal ceiling mounts from Discount Bandit without realizing the origin of the products. Unfortunately, neither Discount Bandit nor the received paperwork included details about the return policy. It was only when I attempted to return the ceiling mounts for wall mounts that I was informed of the 30-day limit. As we are in the process of constructing a new church and just realized the need for the mounts, the items remain unopened in their original packaging, unused. I simply wish to exchange them for the appropriate wall mounts. Your attention to this matter is highly valued, and we look forward to potentially continuing our business relationship with your company. Thank you for your time and have a wonderful day.

I ordered SD cards along with another item, but unfortunately, only the other item was delivered. I've attempted to contact customer service through various phone numbers provided online, but I keep getting the same recording. I believe there should be a way to speak directly with a customer service representative to address this issue. I have been a loyal customer and have made multiple purchases, so I hope to receive assistance soon. Order Number: [redacted] Invoice Number: [redacted] Name: Tami Gold Ahern Cell: [redacted]

I recently purchased two cameras, one with a kit lens and the other with the body and lens separately. The lens came with a free kit that included various accessories. However, I noticed that the filters are backordered while the rest of the order is being prepared for shipment. I have a trip scheduled outside the US next weekend and need the cameras urgently, so I opted for expedited next business day delivery. Can you clarify if the other items will still be shipped without the filters? Is it possible to proceed with the shipment without the backordered filters? I don't mind substituting the lens with another listing of the same lens without the free kit if it expedites the process. I would appreciate any assistance on resolving this matter promptly, especially since it's a holiday weekend. Thank you for your help. Dave

I recently purchased a Washburn acoustic guitar. However, I encountered issues with the guitar, such as long frets extending beyond the fingerboard causing pain and hindering movement while playing. Additionally, the neck was slanted to the right, affecting the sound production of the first three strings. Despite being told I could return the guitar for a refund, I dropped it off at the UPS store a week ago and have not received any updates on the return process. As someone who has played guitar for over 30 years, it is disappointing to receive an instrument in such poor condition.

I am writing to inform you that I have returned the item by mailing it today, 10/27. The return procedure has been initiated through my Adorama account. Order # [redacted]5-1. I would like to bring to your attention that the salesperson provided me with incorrect information and misled me regarding the camera model I was buying. I was under the impression that I was purchasing the Pentax 67ii model with integral grip and metered prism, as advertised online and explained by your sales representative. However, what I received was an older, fully manual 6x7 model. I am disappointed that your staff misrepresented the product to me. If the sales rep was uncertain about the model, it would have been better for him to clarify and provide accurate information rather than pushing for the sale hastily. The disparity between the product received and what I expected is significant.

Hello, I am interested in buying a MacBook Air M2 from your store. I initially planned to order from Apple.com, but the delivery dates do not align with my school schedule, and in-store pick-up isn't available before I leave. While I prefer buying from you, I would miss out on Apple's student benefits like the $[redacted] discount and $[redacted] gift card. Is there any way you could accommodate these requests? Your help would be greatly appreciated.

Regarding order # A[redacted][redacted]12, I bought the Flashpoint R2PRO Transmitter for Fuji as a Christmas gift for my grandson. Unfortunately, it is not compatible with his Canon camera. He hasn't opened the box yet. Can I return it and exchange it for a version that works with his Canon camera? Please let me know if this is possible and guide me on how to proceed with the exchange. Thank you, L. Castrigno