Acorn TV Customer Service Issues

I received an email requesting my new debit card number as my old one was cancelled. When I tried to log in, my saved password was not accepted. Your password reset process is complicated and hard to follow. I prefer phone assistance, but I noticed you don't offer phone support to customers. Please reconsider this. I was able to solve a similar issue with Netflix over the phone quickly. If you provide a phone number, I'd appreciate it. My name is Tom T. and you can reach me at [redacted]. If I miss your call, please leave a message. I don't answer unknown numbers. You can also contact me via email at [redacted]

I am struggling to cancel my Acorn TV subscription. Despite receiving an email confirming the cancellation, I have been billed for July and August and they are set to charge me for September. I tried contacting my credit card company for help, but they can't cancel Acorn without cancelling Apple, which I don't want. Acorn's customer service is challenging to reach, with my phone number rarely connecting. When I did get through, the representative's system was down and they requested another credit card. This seemed suspicious. I was then given an irrelevant number to call. I am determined to cancel my subscription with this company, as they seem dishonest and unreliable.

I enrolled in a free 7-day trial with Acorn TV. I terminated the service after five days and was assured I wouldn't be charged. Despite having an email confirming this, I have been charged for July and August, with September looming. After struggling to reach them by phone, I finally spoke with a representative today. Initially requesting the credit card details I used, the rep claimed their system was down and requested a different card. When I declined, he directed me to another number to resolve the issue. After calling, I realized it was AT&T, unrelated to my problem, without a live representative. This experience with Acorn TV feels like a scam, and I am seeking a resolution to cancel my unauthorized subscription and obtain a refund. Your support in addressing this unacceptable situation would be appreciated.

I have been a subscriber for several years. Last week, I ordered an annual gift subscription for a friend. However, I received a message stating my subscription had expired. An agent confirmed my subscription is valid until April [redacted] but there were no more updates. To my dismay, my bank statement shows that I was charged twice. I kindly request the cancellation of both erroneous charges from last week while keeping my account active. I will reimburse my friend so she can open her Acorn account independently. Thank you.

I bought a gift subscription from Acorn TV on November 30. I did not get a confirmation despite the payment being processed. After reaching out with no replies, an auto-response said someone would be in touch, but I have not heard back after 48 hours. The website promises a confirmation and a redemption code for the gift recipient, which I have yet to receive. Thanks, C. Wooley

I am experiencing a common issue trying to access the Acorn app. After spending over an hour trying to use it, I keep ending up on Amazon Prime instead. Recently, I watched two episodes of Mystery Rd season 2 and got billed by Amazon the next day, even though I have been paying for Acorn since June. Since then, I have not been able to use my Fire Stick to access Acorn. Can someone please help me resolve this problem? Otherwise, I might have to stop payments to Acorn and just switch to Amazon. It is frustrating to see loyal customers being inconvenienced like this in the age of advanced streaming technology. Thank you. - Brooke Michal

I'm a paying customer and recently discovered that I need to pay more to watch additional seasons of a show called Vera. I am very upset by this. I will share this information on various forums so everyone knows what's happening. It feels unfair, and I will make sure others are aware of this situation. I purchased the series and expected to watch it fully. Please address this issue promptly so I can access what I paid for. Thank you.

I created my account on March 4, [redacted]. The monthly payment is made through my Discover account under the name Rae E. Brugger at [redacted] The Acorn app on my Roku was updated today, but I am unable to reset my password as it keeps stating that the account linked to [redacted] is not found. I kindly request assistance to resolve this issue. Thank you for your help with this matter. Sincerely, Rae E. Brugger. Address: [redacted] N. Jefferson St., La Grange, TX [redacted]. You can contact me on my cell at 1-[redacted]; please leave a message and identify yourself as Robocop for security purposes. Email: [redacted]

I have a subscription to Acorn TV on my Roku device in the living room. The TV menu displays the Acorn TV on Roku channel. I would like to watch it on the bedroom TV. However, when I downloaded the Acorn app on the bedroom TV, it shows "Roku Billing" on the top. It also indicates that I have already subscribed to Acorn TV through Roku and prompts me to use the same credentials I used during the initial subscription. There are some numbers provided that I am unsure about. I'm not sure what steps to take next.

I did not realize that £49.99 was deducted from my account for an Acorn TV subscription. The usual charge is £4.99 per month, so I am surprised about this larger amount, especially during Christmas week. Due to being out of work because of Covid, I am struggling financially. I ended up with bank charges because there wasn't enough money in my account to cover my bills because of Acorn TV. If this money is not refunded, I will have to consider seeking legal advice. I did not authorize this payment for a service I did not sign up for.

I need assistance with streaming Acron TV on my Mac Mini using various browsers (Firefox, Chrome, Safari), but I'm experiencing numerous issues that weren't present before. 1) The ability to add or remove items from my WATCHED LIST is no longer functional. 2) Shows that I've watched are not appearing on my Recently Watched list. 3) Episodes within a series that I've watched aren't highlighted, making it challenging to keep track. 4) Acron Support has been unhelpful, providing generic solutions like rebooting devices without addressing the actual problems. I am disappointed with the service quality after paying for a year's subscription, and I plan to cancel in January [redacted] if these issues persist. It's frustrating that Acron doesn't seem to value customer concerns.

I have been regularly watching Acorn TV without any issues through my Fire Stick. However, tonight when I tried to access Acorn, it prompted me to log in. Despite multiple attempts to reset my password with no success, I logged into the website and managed to change it. Unfortunately, I still cannot access the content through your site. Additionally, your website was experiencing technical difficulties tonight. I would appreciate some assistance with this matter.

I am experiencing issues with logging into Acorn TV. When I try to log in, I receive error code 1[redacted]00-[redacted] with no explanation. Additionally, logging in on my computer gives me an internal error message, asking me to wait or try again. Despite having an active subscription, I am unable to access the service. I have attempted to resolve the problem by logging out, restarting the channel, and checking for updates on Roku, but I am still unable to log in smoothly.

I have noticed that I am paying for an Acorn TV subscription monthly, which is deducted from my bank account. I have discovered that the subscription is also being charged to my husband's account through Amazon. We do not require two subscriptions, and I wish to cancel his while maintaining mine. I am uncertain if his subscription was authorized by him. I know I signed up for mine using my email. If I cancel his subscription on Amazon, will my subscription still remain valid? My husband's email is [redacted], and mine is [redacted] I am perplexed as to how this situation occurred. Thank you for your guidance.

I have been making payments for months but have been unable to use the service due to password troubles. The system does not let me change it. This issue needs to be resolved immediately. Please clarify why my payments are taken without a system in place to address and rectify such problems. My email address is provided below. I look forward to your prompt response. CLAIRE

I recently discovered that I have been subscribed to ACORN TV for the last twelve months without my knowledge. I always believed the monthly payment was for Amazon Prime and never questioned it. However, I have never been able to access ACORN TV on my television as there is no login option, and the only reference to ACORN TV is through Prime as a channel for subscription. Could you please explain what has occurred and why I am being charged for a service I am unable to use?

Since renewing my yearly AcornTV subscription through Roku, I'm having trouble opening programs. I've been a longtime subscriber directly through Acorn but missed my renewal due to a changed Visa card number. After renewing through Roku, I keep getting a message about subscribing via Roku with a cryptic code. It's frustrating not being able to watch shows even though I've paid until September [redacted]. Both Roku and Acorn are unhelpful, referring me back and forth. I want to get a refund from Roku and resubscribe through AcornTV, as Roku's pricing seems higher. I hope for a resolution soon. Thank you, Kay DuVal