Abra Customer Service Issues

Dear Community Members, I have encountered an unusual issue while depositing on the Abra app, which I frequently use. Normally, I have no trouble adding my American Express card, which had a balance of $40. However, when I attempted to deposit $37 from the card, I received an error message instructing me to contact American Express, as my available balance was only $0.52. Upon contacting American Express, they confirmed that Abra had charged my card without reflecting the transaction on the app. This has caused me concern, as I value the service Abra provides and have had a positive experience until now. I hope to resolve this matter promptly as a dedicated user of this crypto wallet. Thank you, Brandon A.

Around two weeks ago, I encountered a problem with the Abra mobile app when trying to check my coin holdings. The portfolio page was empty, showing no data. Following tech support's advice, I uninstalled and reinstalled the app, then followed the instructions to restore my wallet. However, I hit a roadblock as I couldn't receive a code sent by Abra to my phone. Even after confirming that my phone's messaging function was working and receiving texts normally, I've been stuck in this cycle for over a week. The most recent message from Abra indicates they are unable to send the code and suggests trying again later. Despite multiple emails to Abra tech support, I haven't seen any progress on this issue.

I encountered an issue with a BTC purchase I tried to make on the Simplex platform from my Abra.com account. Initially, I bought $[redacted] in BTC and received approval, but later I received an email from Simplex stating the transaction was cancelled for reasons unknown to me. I then tried to make a second purchase of $[redacted] in BTC through Abra.com, but it couldn't be processed until the first cancelled transaction was cleared from Abra's "pending" status. How can I resolve this with Abra and expedite placing a new BTC order for a lower amount?

I have been a customer of Abra for over 3 years. I have completed the KYC process with both Abra and Bittrex. Until last night (3/22/22), I had full wallet functionality. I recently discovered an AML survey that was sent about a month ago but I missed it in my email. When I saw the compliance notice in the app, I quickly located the survey in my emails and completed it right away. Although my submission was delayed, I believe it is unfair to place a full restriction on my wallet access, especially considering I have been a loyal customer holding over $[redacted] in the account for years. I kindly request that my full wallet access be promptly restored so I can continue using the app without any limitations.

After purchasing Bitcoin, I was later contacted by Prime Trust, a company I did not recognize. Despite multiple attempts at e-contacts without explanations, I ignored them. It seems I never completed signing up for my bank account. I didn't need access before, but now I require it for withdrawals. Prime Trust has informed me that my account has been closed. Can you assist me in opening a new account so I can proceed with making necessary changes and withdrawals? Thank you. - Donald R. Cassidy CLU

I'm concerned about potentially losing my purchased cryptocurrency on Abra if I don't move it to my Exodus wallet. I need assistance with the transfer process as the platform is unfamiliar to me. Each attempt to transfer the coins results in a warning message stating: "If you send BTC to this address on any other network or to another address, those funds will be lost." This warning is causing confusion for me. Additionally, I'm interested in buying Bitcoin with my Crypto Perx to transfer it to my Exodus wallet. However, I keep encountering an error message that says: "Oops, an unexpected error has occurred. Please try again. If you continue to see this error, please check our status page at https:/status.abra.com." I have visited the status page but I'm unsure how to proceed from there.

Hello Abra, I am experiencing difficulties with my Abra account. I received an email stating that withdrawals will not be possible after July 31st, but I am unable to withdraw my assets now. It feels fraudulent and frustrating. Despite being a verified user, I cannot complete the withdrawal process following the instructions provided. I have been trying to resolve this for a week, sacrificing work time to no avail. I urgently require assistance and request a phone call from an agent. Please contact me at [redacted]. My name is Sylvie Bruges. Thank you for your prompt help.

I am attempting to transfer my cryptocurrency from Abra to Coinbase before the impending shutdown on August 31, [redacted]. I received my initial notification of the shutdown on August 24, [redacted], which seems legally questionable given the short notice. I have only received one email from Abra regarding this matter. I am concerned about potentially losing over $30,[redacted] in the process. Despite transferring some funds as a test, the transaction only reflects as a deduction from my Abra account and has yet to appear in my Coinbase account after two days. I made sure to verify the correct receiving address with Coinbase before initiating the transfer.

I have encountered three issues with the app: 1) On 27th February [redacted], I noticed that the coins Cronos and Solve are missing from my account. 2) I am unable to complete the ID verification process as the United Kingdom is not listed as a country option. 3) Approximately a year ago, I faced difficulties capturing a snapshot of my passport. Despite trying different solutions with the help of your support team, the issue was not resolved. I am hoping that your system has been updated to fix this problem since then. Regards, A.N.