Abbott Laboratories Customer Service Issues

My eight siblings and I, along with our families in the USA, ranging from 78 to 53 years old, have been using Ensure drink for years. Recently, I bought 18 bottles of Ensure protein for $10 each, only to find out that it tasted like soy milk with artificial flavor, which was disappointing. Some of my sisters, husband, and brother-in-law have serious health issues, including compromised immune systems. We are concerned about the artificial ingredients and the high price of the product. It's disheartening to think that a product marketed as good nutrition for the sick is actually just expensive chemicals. I have spent around $[redacted] on Ensure in the past few months and feel deceived. I came across a review by a female reporter who also highlighted the issues with Ensure. One of my sisters has relied on Ensure for 15 years due to digestive problems, even though it's a financial strain given her limited retirement income. I urge the company to reevaluate the quality and pricing of Ensure, as it's unfair to mislead consumers in need of genuine nutritional support.

On April 16, [redacted], I received an Abbott Freestyle Lite Blood Glucose Monitoring System from Walgreens in Hamilton, NJ. Unfortunately, the lancing tool is no longer working, and Walgreens informed me that I need to contact the manufacturer for a replacement as they do not sell them separately. I am in need of a new lancing tool to continue monitoring my blood glucose levels. I would appreciate it if Abbott could send me a replacement as the current tool is defective, despite me following all usage instructions diligently and handling the kit with care. Thank you, June Gagliardi Address: [redacted] Liberty Street, Hamilton, NJ [redacted] Phone: [redacted] Email: [redacted] The Freestyle Lite Kit was purchased on April 16, [redacted], at: Walgreens [redacted] Route #33 Hamilton, NJ [redacted] I look forward to your assistance. Thank you.

I have noticed that the lead above my right eye has shifted through the skin of my neurostimulator, which helps manage my migraine headaches. I am wondering if it can simply be pulled out slightly and trimmed, or if the entire lead needs to be removed and replaced, which would require a more extensive procedure. Additionally, I have already undergone multiple revisions for both my neurostimulator unit and leads. Is this a common occurrence? I have invested a significant amount into this medical device and would appreciate your expertise in recommending the best course of action.

I am Joseph, a Shepard. I am unable to speak due to having my tongue removed because of cancer. I am in need of Osmolite 1.5 Cal 8 fluid oz food. My food supplier is insisting on unnecessary purchases and is not providing the food I require as I can only eat through a feeding tube. Kindly send 8 cases of food to [redacted] Harold Hwy, Addison, Michigan, [redacted]. I have enough food to last for two more days. You can reach me via text at [redacted]. I am unable to communicate verbally but can hear you if you call. Thank you.

I have been in touch with your company multiple times regarding the Freestyle Libre sensors. One of your customer service representatives recently assisted me with an issue where three sensors came off my arm shortly after application. The gentleman promptly replaced all three sensors, and I was satisfied with the service. Unfortunately, I encountered a new problem. After wearing one of your sensors for only 2 days, it came off while I was getting ready to bathe, causing significant bleeding on my arm, underarm, and back. This was a distressing experience for me. Despite being covered by my insurance, the sensors are expensive, and the co-payment is substantial. I would like to share pictures of the bloodied sensor and affected areas with you to illustrate the issue. Please provide me with an email address where I can send these images. Thank you for your attention to this matter.

Last Friday, my husband was admitted to Norton Audubon Hospital in Louisville, KY with a blood glucose reading of [redacted] on his Libre Freestyle. He showed severe symptoms and had taken insulin to lower the numbers. However, the hospital's system showed his glucose at 55, which was a stark difference. The hospital confirmed this discrepancy six times during his 5-day stay. I contacted Abbot Labs two days ago to report the issue and they promised a new meter and kit, but the pharmacy has not received the order. I'm concerned about the accuracy of the readings and the potential danger it poses. The insurance won't cover a replacement until [redacted], but given the circumstances, I believe Abbot should provide a new one at no cost. It's frustrating to deal with this on top of the hospital bill.

I have been utilizing Freestyle Libre as recommended by my consultant for six months, despite being on disability benefits, I find it challenging to afford the [redacted]€ monthly cost. During a trial at Vincent's hospital two years ago, the device caused my arm to bleed profusely and fall off the following day. Since then, the sensor repeatedly detaches, having come off six times despite various attempts to secure it, like changing positioning, using a see-through plaster, and even trying a sleeve for showering. Last week it fell off with nine days left, and a new one I carefully applied during golfing failed by the evening. Managing type 1 diabetes diagnosed six years ago, I struggle with fluctuating glucose levels and require the sensor while being active. The constant detachment issue is causing distress as the cost is prohibitive and the device is ineffective. Your assistance would be greatly appreciated.

I have contacted customer service at Abbot twice regarding a faulty meter that showed significantly inaccurate blood glucose readings. My husband's actual reading was dangerously low, but the meter displayed numbers that were [redacted] points higher. This error led to multiple insulin injections and a hospitalization lasting 4 days to stabilize his glucose levels. Despite assurances from Abbot that they would send a replacement meter promptly, I have yet to receive it. It's crucial that this issue gets resolved swiftly, as my husband's insurance is at risk of not renewing his test kit due to the faulty meter. The discrepancy between the actual readings and the meter's display poses a serious risk to his health, and I urge Abbot to address this situation urgently.

My husband was hospitalized for four days after a terrifying incident with his glucose levels. His Libre Freestyle meter was showing a reading [redacted] points higher than actual, resulting in a life-threatening situation. The hospital confirmed the meter's inaccuracy multiple times. Despite promises from Abbott representatives to replace the faulty meter, no kit has arrived. This situation has left us without proper diabetes monitoring equipment, as insurance won't cover supplies due to the faulty meter being on record. It's crucial this issue gets resolved for the safety of all users. - Sheree L.

Hello, I am Alexis Smothers, a medical assistant at Escondido Family Medicine in Escondido, CA. I am trying to contact a representative to request some Pedialyte for our office. We have had sick children with the flu who could greatly benefit from it. You can reach me at [redacted] extension [redacted]. We would greatly appreciate your assistance in providing free Pedialyte for the children. Thank you and we look forward to hearing from you. Merry Christmas.

I have been using Essential L tablets regularly for the past 25 years. The issue I am facing is that the strength and size of the capsule have significantly increased compared to before, making it challenging for me to swallow. Previously, I used to take one capsule daily, but now due to the larger size and strength, I am only able to take it once every 3-4 days, disrupting my schedule. I am finding it inconvenient, and many friends have also stopped purchasing the product because of this change. As a loyal customer, I would appreciate an explanation regarding the reasoning behind this alteration. I am hoping to know if the previous version of the product will be available again in the future. Thank you. Sidharth Choudhari

I reside in Thane, Maharashtra, India. My FreeStyle Optium Exceed glucometer is not functioning and requires servicing. Contacting Abbott through their toll-free number has been challenging. The seller is requesting to lodge a complaint via the toll-free line before arranging service, but I am unable to reach the toll-free number. Assistance in servicing the unit would be greatly appreciated. Thank you.

I, Prashant Acharya, a 60-year-old male, have been using an Abbott Optium Xceed Blood sugar testing device with serial number XCGP203-P1547. For the past ten years, I have relied on FreeStyle Optium H Blood Sugar Strips for daily monitoring. Recently, I have not been able to find these strips in any pharmacy in Vadodara, Gujarat, leaving me without any. I have explored options such as the in.abbott-diabetescare.com website, but it is temporarily unavailable. Some pharmacies have suggested exchanging my current Abbott Optium Xceed Blood sugar testing device for a new one, with an additional cost of Rs.[redacted]. I am unsure about the authenticity of this information. Please assist me promptly as I urgently require the FreeStyle Optium H Blood Sugar Strips. I can be reached at 98[redacted]9. Thank you for your quick response. Regards, Prashant Acharya.

Dear Team, I have previously attempted to contact your company multiple times but have only received automated responses. Can you provide more information on the i-STAT Alinity and Emerald 22 Hematology Analyser products? I am looking to procure [redacted] Haemoglobin test kits suitable for newborns meeting specific criteria. I need a device to monitor newborns for anaemia at home, with a wide hemoglobin range of 3-12 g/dL, requiring minimal blood volume (<[redacted] uL). The device should be portable, easy to use, suitable for home or clinic use, and able to store and transfer results. It should be FDA approved and CE marked for use in Europe. The kits will be shipped to various European countries. Could you confirm if your products meet these requirements? If not, can you recommend a suitable alternative? Thank you, Lucy

On July 27, [redacted], I attempted to insert a Libre 2 sensor, but the inserter did not release the sensor. After contacting customer support for assistance, I struggled to understand the representative. With my wife's help, I gathered that I needed to remove the sensor & inserter and try with a new sensor. Abbott agreed to send a replacement sensor and requested me to return the defective product. However, I am still awaiting the new sensor and instructions for returning the faulty sensor/inserter after 10 days, without any contact from Abbott. I am hesitant to reach out to customer service due to language barriers. It would be beneficial if they had a chat support option or agents who are proficient in English.

On Monday, December 5th, I contacted customer service about the recurring Error 2 and Error 9 messages on my Libre 2 glucometer. Despite receiving a new sensor, I suspect the issue lies with the glucometer as I experienced errors with multiple sensors. This suspicion arose when my hospital discharge reading on Thursday, December 2nd showed [redacted], but my glucometer read [redacted]. I have received the replacement sensor and can return it if required, but I believe a replacement glucometer might be more appropriate in this case.

I am currently on day 9 of using my Libre sensor, which I have been using for a long time. Yesterday, I encountered an ERROR message when trying to read it using both the Libre scanner and my phone app. Shortly after, I received a HIGH all red alarm without a number and then a LOW all red alarm without a number. This prompted me to double the insulin I had taken due to the inconsistencies. Although the scanner is showing high numbers today, my finger prick test showed normal blood sugar levels ([redacted]-[redacted]). I have 5 days remaining on this sensor and I would like to have it replaced as I have lost confidence in the accuracy of the readings. My insurance only covers a specific number of sensors, so I am concerned about running out. Thank you, GSandberg.

I visited the website provided for Abbott Laboratories on Gethuman and discovered that their customer service is no longer available 24/7. When I attempted to contact them by dialing 0, I was notified that the number was invalid. Recently, I had an issue with a FreeStyle Libre 2 Sensor that detached after only 10.5 days, unlike previous Sensors that stayed in place securely for 14 days. Considering the cost of around $[redacted] per Sensor, I'm hoping they will promptly replace the defective one. It would be greatly appreciated if their customer service could improve their responsiveness to such issues.