AXA Insurance Customer Service Issues

Regarding REF703228 and my recent interactions, I would like to address a few points. After two phone calls, where I was promised a callback, I unfortunately did not receive one as agreed upon. I have been eagerly waiting at home all day for assistance, as was mentioned in our conversation. I am struggling to send over my dashcam footage and require guidance from your tech team. I was assured they would contact me to provide instructions due to my limited computer knowledge. Additionally, I would like to decline the courtesy car offer as it is not suitable for my narrow car park entrance, causing me anxiety about potential damage. Please advise on the return location for the courtesy car, as I am ready to bring it back promptly. Thank you for addressing these issues promptly. Best regards, Robert Day

Good morning, I am reaching out regarding an issue I faced with my insurance in 2[redacted] through your company for a vehicle with registration number DE16YGY, which I no longer own. While driving that car, another driver damaged my driver's side mirror. I contacted your company for guidance on next steps as the other driver did not share insurance details. Upon trying to get insurance for my current vehicle recently, I discovered a problem. Multiple companies mentioned a claim from 2[redacted] under my name while I was with AXA insurance, despite me not filing any claims as I handled the repair independently. This incorrect claim is impacting my ability to get affordable insurance now. I kindly request that you investigate and resolve this matter promptly. Thank you for your attention to this matter. Looking forward to your reply.

Policy Number: AXA-[redacted]-LVJJ Gregorio V. and Antoniette C. 53 Doña Francesca St., Filinvest East Homes, Cainta Rizal Contact: [redacted]1 / [redacted]3 I am requesting a change in coverage from Essential to Classic, which is Schengen compliant. This adjustment is required by the Spanish Embassy for our upcoming Schengen Visa application. I will settle the outstanding amount online, as previously done. Your prompt assistance in processing this update is greatly appreciated. Thank you.