AOL Travel Customer Service Issues

We are currently finalizing your purchase and apologize for any inconvenience caused. Once your purchase is complete, we will promptly email you the full itinerary. Please be advised that if you do not receive an email with your detailed flight itinerary, kindly contact our customer service team at [redacted] immediately to verify the status of your request. When you call, please have the itinerary number [redacted]5 and the phone number [redacted]09 that you provided when making your purchase. You mentioned calling yesterday, and they informed you that the tickets were included, but you did not receive a confirmation.