AIDA Cruises Customer Service Issues

Hello, I booked a cruise through your website departing from Male on December 24, [redacted], on the AidaBlu for a 14-day trip to Madagascar and back to Male on January 7, [redacted]. I am attempting to make payment for this cruise within the next [redacted] minutes using the MyAida portal, but I am unable to log in as it requires a booking number. Unfortunately, I did not receive a booking number when I made the reservation. Could you please send me the booking number to my email at [redacted] as soon as possible? Your prompt assistance would be greatly appreciated. Thank you.

Hello, my name is Amy Sambogna. I have two cabins reserved for the May 31 sailing out of Venice on the Aidablu. As an American, I planned this trip to support my daughter Brittany Sambogna, who is the lead vocalist on board. Due to the travel restrictions related to the Coronavirus, I had to cancel my flights with United Airlines. However, I am facing challenges with Aida Cruises. The cabins were booked by Diemar Richter, an Aida employee, who informed us that a 35% cancellation fee applies. Given the circumstances with the virus and my husband's health condition, we believe a full refund should be considered. Losing almost a thousand dollars in cancellation fees would be disheartening for us. I appreciate your attention to this matter. Best regards, Amy Sambogna

Subject: Complaint Regarding an Incident with an AidaPrima Employee I am writing to express my serious concerns about an unsettling incident involving an employee, Bogdan Milosevic, who is my ex-partner. During a recent encounter in Waterloo Station, he verbally assaulted me, causing a disturbance that required intervention from the British Transport Police. I was taken aback to find out he was working for AidaPrima and was even more alarmed to learn he would be in Southampton on 20 June, [redacted]. Given his history of aggressive behavior and the stalking complaint I filed against him in [redacted], I am deeply concerned for my safety and well-being. I would appreciate it if appropriate measures could be taken to ensure that there is no chance of further contact between us. Thank you for addressing this matter promptly.

Hello Aida admin and officers, I am Thet Thet Mon from Myanmar, working in the food and beverage service department as an assistant steward. I have been scheduled to join Aida Cosma on 23 September [redacted], but my joining date has been changed to 14 October. Despite requesting a change to join Nova instead, only my joining date was adjusted. Given the political situation in Myanmar, I aim to shorten my vacation to two months instead of four. Therefore, I kindly request to move my joining date back to September. Thank you. Best Regards.

Hello team, I am reaching out to report an employee at Aida Cruises in the galley department on the Aida Luna. I am concerned about a possible affair on board and would like to address this matter discreetly via email instead of publicly on social media. I have already contacted the Aida customer center and would appreciate any assistance you can provide. If this is not the appropriate department, I kindly request that you forward my email to the relevant department. Thank you for your attention to this matter.