AAA Customer Service Issues

I purchased a battery under warranty that failed within a year. A service technician jump-started my car and advised me to replace the AAA battery with a 5-year warranty Interstate battery. I was then charged for the new battery. I have been in contact with AAA for reimbursement but have not received a resolution. They sent me a form to fill out for reimbursement, but the issue remains unresolved. I am holding onto the original battery, seeking a refund or to have it credited toward my expired membership renewal. I would appreciate guidance on how to proceed, as I am reluctant to incur additional charges until this matter is resolved.

I recently used my Plus Membership # [redacted][redacted] when I got a flat tire on the highway. Despite having a brand new spare tire, I called AAA for help as I lacked a screwdriver to remove the spare. I specifically emphasized to AAA that I needed assistance with my Honda Pilot [redacted] spare tire, not a tow. When AAA connected me with NY highway authority, the responder arrived without the necessary equipment. Consequently, we were taken back home, cutting our trip from Harding to Rochester short and causing great inconvenience. The lack of a simple tool like a screwdriver made the entire experience disappointing, especially after paying over $[redacted] for my AAA membership.

I have filed a claim against the tow truck driver who damaged my vehicle. I was unable to move my car due to apartment restrictions, and my manager had it towed without my consent. The tow resulted in a broken axle on my car valued at nearly $48,[redacted]. Despite prior damage, my vehicle was operational before the tow. I have evidence of the damages and have been trying to reach my manager to resolve the issue, but she has been disrespectful and unresponsive. I am frustrated as my car sits impounded, and I urgently need assistance before the deadline on the 12th of May [redacted]. My name is Andre McCullough, and I am a AAA customer. Please contact me at [redacted] to discuss this matter promptly.

Less than a month ago, AAA dispatched a 3rd-party mechanic to assist in fixing my son's car hood latch. After being assured that the issue was resolved, my son experienced a terrifying incident as the hood unexpectedly opened while driving on the freeway, damaging the windshield and the car's top. Despite my son being unharmed, navigating the responsibility between AAA and the third-party service has been confusing. I seek assistance to connect with the appropriate AAA department to facilitate the necessary repairs for my son's vehicle. I believe the repair should be covered under warranty as it was initially addressed by AAA's assigned mechanic. Any guidance in directing me to the correct department would be greatly appreciated. Thank you for your help.

Hello, my name is Floydelle H. Cummings and my Club Code is [redacted][redacted]. This morning around 10:30 AM CT, I contacted AAA to request a tow for my vehicle to a repair shop. I was informed that a AAA service person would arrive at my home by 11:40. Unfortunately, nobody showed up at that time or afterwards. I have been on hold on the phone for nearly an hour trying to reach a representative. I am wondering why no AAA service provider arrived and if there is still someone scheduled to come and when I can expect them. In all my years as a AAA member, I have never experienced such difficulties in getting service and having to wait so long to speak to a representative. Kindly provide me with some guidance on this matter.

I would like to discuss the multiple issues I encountered with AAA during my recent tow. I was misled by the dispatcher, experienced a significant delay in receiving the service, and had to reach out to the tow company myself to find out the status of my tow. It was frustrating to learn that the tow was available promptly once I personally contacted them after waiting almost 20 hours as a loyal member for over 20 years. This experience was disappointing as a Plus member and after facing such poor service, I am hesitant about renewing my membership. I believe my renewal should be offered at no cost in light of the circumstances. I hope to ensure that such a situation never reoccurs as it was far below the level of service I have come to expect from AAA over the years. Sincerely, Adam A. [redacted] [redacted]

Hello, I'm Laura M. and my membership number is [redacted]-[redacted]-[redacted]. I've been a loyal AAA member with roadside assistance, and I encountered an issue when trying to reactivate my membership after a lapse. Despite not requesting a plus membership for my son, who no longer lives with me, I was charged $79 for it. Despite numerous calls and following up with supervisors, I've been denied a refund. As a person on disability with a limited income, this unexpected charge is significant to me. I've tried contacting the corporate headquarters, but to no avail. I simply want a refund rather than a credit for next year's membership. I feel frustrated by the lack of resolution and hope for a favorable outcome soon. Thank you for any assistance you can provide. Laura M.

My car battery died, and AAA got in touch with Tony's Auto Center on Monday night at 8:30pm at an Arco gas station. They said they don't sell batteries after 8:00 at night! I've been a AAA member for 20 years and I always pay my dues on time. This restriction seems new to me. If this is accurate, I wish they had informed me about this policy. I would like to discuss this with someone.

I initially requested service at 10 a.m., but after being transferred multiple times, I was informed that a service call was placed. As of now, 1:39 p.m., I received a return call at 12 stating that someone would arrive by 1. However, at 1:30, I was told the driver was in an accident. I was promised a callback from dispatch with an update, but haven't heard back yet. I've been a member of AAA for over 30 years, but given this experience, I am reconsidering renewing my membership.

I terminated my insurance policy and membership in September last year. Reviewing my bank statement, I noticed a $58 charge on August 2nd. I contacted the Saint Joseph Missouri office and spoke with Dave, who confirmed my policy was cancelled but the auto-pay was not stopped. Dave suggested waiting two weeks for a reimbursement check, but I insisted on an immediate refund to my account. He said he would try to expedite the process and promised to call back. However, it has been over a week since our conversation on August 8th, and I am yet to receive a response or the refund. This issue must be resolved promptly, and the $58 should be refunded without further delay.

Today, I've been trying to get a tow for my RV since 5 AM, and it's now 10 o'clock in the morning. My RV is on my plan since Sunday, but now on Monday, I'm at risk of having it taken away because I can't move it. They refuse to provide a tow because of a sudden issue with my tags. Even though they previously had no problem with my tags being up to date, today they won't assist me. I'm in Sacramento, California, and I'm about to lose my RV in an hour if I can't resolve this.

I requested motorcycle assistance around a month ago and voiced my concerns. I was promised a callback in a week, but no one ever contacted me. Surprisingly, I received a $90 bill stating my card was charged. I lost my wallet some time ago, and the card used was expired and not by me. Now, they threaten me it will affect me negatively unless I update my card, which is unjust as I didn't make the charge. I'm still dealing with my motorcycle issue and had to pay $[redacted] for assistance since AAA couldn't provide help, leaving me without my diabetes medication for over 48 hours. I should have had my medication with me, but due to the motorcycle breakdown, I couldn't seek assistance.

I am dissatisfied with the way AAA handled my claim regarding my BMW purchase. I obtained a BMW with 42,[redacted] miles from a dealership in excellent condition with no visible damages. After a hit-and-run incident, AAA referred me to a repair shop that was unresponsive and eventually declared the car a total loss. Initially indicated to pay the remaining 13k on the car, AAA later claimed the car's value was 20k, then 16k, and provided only 1k in reimbursement. Feeling mistreated, I am urging to speak with AAA's CEO, Tom, as I have been a loyal customer since [redacted]. My neighbor has had their Catalytic converter stolen multiple times, and AAA promptly replaced it each time. I am seeking fair treatment in this situation given my long-standing membership with AAA.

I requested a car tow through road side assistance. The driver mentioned he was 10 minutes away but never showed up. After 30 minutes, he claimed he had a different assignment. I contacted AAA who directed me to First Come Road Side. The person who answered stated he was an independent contractor and hadn't been informed by AAA. Upon calling AAA again, they mentioned they were unsure when a tow truck could arrive due to the size of my car. The request was submitted at 3:00 with a pickup time of 5:45. The lack of communication has been frustrating, and I am hoping not to be billed for this service. It's currently 6:57, and I am still waiting for a resolution on this ongoing issue.

I had a concerning experience with a Membership Services agent at the central PA branch. He made me feel uncomfortable with his comments. When I requested to speak to a supervisor, he declined and was dismissive when I called back. It seems he was the only one available at the time. He also made changes to my account without my consent, causing issues when I contacted another branch. The supervisor there noticed tampering and helped resolve the situation by renewing my membership. She suggested filing a complaint about the central Pennsylvania office due to his inappropriate behavior.

I have submitted two feedback notices regarding this incident. On October 1st, my partner and I were preparing to depart after a four-day stay at Koa in Pigeon Forge, TN, when our motorhome wouldn't start. I contacted the service line at 9:19 am and was told assistance was on its way. Despite the 11:00 check-out time approaching, no help arrived. I called again at 10:28 am to be informed that no service provider could be located in the area (Pigeon Forge/Gatlinburg/Sevierville). I took matters into my own hands, walking to the KOA office, where a kind lady contacted a maintenance worker. He promptly arrived and jump-started the vehicle. I then headed to Auto Zone for a purchase. While I could understand delays in more remote areas like the Smoky Mountains, it was unexpected in such a popular tourist destination as Pigeon Forge, Tennessee.

Two days ago, I was stranded on the highway with a flat tire and called for help. Despite numerous calls around 5:45 PM, I never received assistance. My daughter-in-law and I were left waiting in the dark, having to use the roadside as a restroom, which was embarrassing and distressing. Despite explaining my age and panic attacks, the dispatcher seemed indifferent. We felt helpless and frantic until my son checked if our vehicle had road assistance. Thankfully, within 40 minutes, help arrived, changing the tire and ensuring our safety. Triple A never called until 2:50 AM, and even then, the service was lacking. The experiences with Triple A were disappointing, leading me to consider canceling my insurance and membership. Birthday celebrations were ruined, and a stop at McDonald's became a low point. The treatment by Triple A dispatchers, particularly one with a rude attitude, was unacceptable. In contrast, Geico's prompt and caring service was a saving grace. Triple A's failure was evident, and I intend to part ways soon.

I called for assistance in Deltona, FL at 9:00 am. I was supposed to receive a call informing me of the arrival time. By 2:00 pm, I had not received a call. When I spoke to a supervisor at 2:15, they claimed assistance arrived at 1:00 pm, after I had already received help elsewhere. I have been a member since [redacted]. I am disappointed with the lack of communication and the delayed service for a non-urgent issue. The supervisor offered to remove the call from my record, but I am concerned about the quality of service. What am I paying for if I did not receive the assistance I needed?

On Thursday, December 15th, [redacted], at 10:13 a.m., I requested a service call to have my [redacted] Land Rover transported for repairs. Unfortunately, the service I received turned out to be extremely unprofessional. After several hours of waiting, I spoke to Jose from the recovery department who arranged for Clifford Towing and Recovery to pick up my vehicle. Despite assurances, there were significant delays, and the situation became confusing. The driver initially went to the wrong vehicle and requested a photo of my license plate for verification, which made me uncomfortable. Despite many phone calls and promises, the driver never arrived, and communication with the company was unsuccessful. Even after involving AAA and the police, there was no resolution. By the next morning, my Land Rover was still at the repair shop, and I was left stranded without assistance. This has been a highly frustrating and disappointing ordeal.

Today, I received a call from AAA, my home insurance provider of 20 years, stating they won't renew my policy because my decorative pool is empty. They insist it needs to be full to mitigate the risk of accidents, even though it's fenced. Despite raising concerns about the necessity in winter, I'm yet to receive a clear response. As a devoted nurse for many years, I'm dedicated to saving water and find it counterintuitive to refill the pool now. Facing the potential of losing insurance and water fines seems unfair during a drought. It's crucial for insurers and local authorities to reassess such policies, especially when water conservation is a priority in our community. I urge for this issue to be considered and hope for support from the City Council to promote water sustainability and protect our resources. Thank you for your attention to this matter. Best, Del E. RN