3 Day Blinds Corp. Customer Service Issues

I scheduled a designer visit for discussing shade options due to my weak eyesight, seeking blackout shades for comfort. At 65 with health issues and recent surgery, I trusted this reputable company. Unfortunately, the $[redacted] job was a disappointment. The wrong items were delivered, the installation looks amateurish, and it's not what I wanted. I trusted 3DayBlinds, but now I feel helpless asking for a resolution. My husband is supportive, yet I'm regretful about the wasted money. It's hard to seek help at this stage in life, but I hope 3DayBlinds can honor their commitment. Please assist. Jessica Gray Prior.

I received a quote for blinds from a sales representative at 3 Day Blinds. After agreeing on a price and making a deposit, I requested an invoice, only to find out the amount was $[redacted] more than agreed upon. I also added motorization for an additional $[redacted], but when considering this, the total is still $[redacted] more than it should be. The contract emailed to me with the increased invoice was never sent to me or signed by me. I have attempted to contact them via email, text, and phone calls after this incident. I have already made three payments totaling $[redacted], and if this is not rectified, I will dispute the charges and contact the Better Business Bureau. The total on the new invoice is $[redacted], way higher than what was initially discussed. I am considering canceling the order and requesting a refund of $[redacted]. Despite being promised contact from the district manager, I have not heard back, which is incredibly frustrating.

Last month, I purchased a motorized shade from 3 Day Blinds for $[redacted]. I received a text confirming an installation for last Wednesday between 9 and 11 am. By 11:15 when no one arrived, I called customer service and was informed my installer was ill. They mentioned contacting customers in order. On Thursday afternoon, I received a rescheduled installation text for Friday between 12 and 2. But Friday morning, the Dallas warehouse called to say my shade was lost and my appointment was cancelled. After reaching out to my sales representative, David Irwin, for assistance, he assured me he would speak to the district manager. As of Tuesday morning, there has been no follow-up. When attempting to contact David for the district manager's contact details, April Herman, she was unreachable. This experience has been frustrating with the lack of communication and professionalism displayed by the company.

Subject: Order #[redacted] Cancellation Request To the Customer Service Department at 3 Day Blinds Corp, I am writing to formally request the cancellation of order number [redacted]. Unfortunately, the cancellation procedures outlined in the company's contract have proven to be unhelpful. The provided email address bounces back, the fax line is constantly busy, and the phone system does not offer a direct cancellation option. As a result, I am officially cancelling my order. My name is Iris Toubine, and the address associated with the order is [redacted] E Meadowgate Dr, Anaheim, CA [redacted]. I placed the order with the sales associate Laila Shanedling on Saturday, January 8, [redacted]. Upon further consideration, I have decided to cancel the order due to unforeseen financial constraints. The deposit was made using my American Express, and I kindly request a refund once the cancellation process is complete. I appreciate your assistance in processing the cancellation and refund promptly. I would also like to receive a confirmation of the cancelled order for my records. Thank you for your understanding and cooperation in this matter. Sincerely, Iris F. Toubine [redacted] E. Meadowgate Drive Anaheim, California [redacted] [redacted] (cell) [redacted] (home) cc: Laila Shanedling, Patti Toubine