1aauto.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about 1aauto.com customer service, archive #1. It includes a selection of 2 issue(s) reported December 27, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Nathan J. I recently purchased a headlight assembly (Order Number 2DVK07QNHOF, Part Number: 1ALHP00053) for my [redacted] VW Beetle Convertible. The headlights are working well, but I've noticed they collect water and fog up when it rains or after washing the car. I've never seen assemblies with openings at the bottom like these before. The water is entering through these openings and causing the fogging issue. I'm looking to replace them with parts or assemblies that do not have these openings to prevent water from getting in. Even though they are functioning fine, the fogging is a concern for me. I appreciate any assistance in resolving this matter.
Reported by GetHuman8054656 on Tuesday, December 27, 2022 4:28 PM
I recently got the rear brake pad, rotor, and brake caliper replacement kit for my [redacted] Ford Explorer XLT 4x4. After watching the installation video, I noticed that it did not include details about installing four small metal pieces with the code A-[redacted]BP65. These pieces were found in a bag along with the brake pads. I'm curious about their purpose and how to correctly install them. Any insights would be appreciated. Thank you.
Reported by GetHuman-ridermat on Wednesday, September 27, 2023 3:23 AM

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