Wendy's Customer Care

Phone Number & Getting a Rep

Wendy's Customer Care number

800-443-7266
Toll-free·Calls Customer Care·See main phone number & contact info
Q:

How do I talk to a human at this Wendy's number?

A:Press 3
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Wendy's Customer Care?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Wendy's customer service contact information

This is the #2 most popular Wendy's phone number out of 2. Click above to go back to the main customer service number and other contact information, including Wendy's email addresses, twitter handles, and live chat options.

More Wendy's Customer Phone Numbers

Customer Service

888-624-8140
Main phone number · Toll-free · 24 hours, 7 days · Direct to a human · If you know your party's extension, dial it at any time. For the company directory by last name, press the # sign. For the customer care team, press 1. For employees, press 2. For all other inquiries, press 3 for the operator.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wendy's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3
Here is how our research team describes the way the Wendy's phone system greets you: If you know your party's extension, dial it at any time. For the company directory by last name, press the # sign. For the customer care team, press 1. For employees, press 2. For all other inquiries, press 3 for the operator.
Below are some clips we've found from Wendy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling The Wendy's Company Restaurant Support Center. If you know the extension of the person you are trying to reach, please enter it now."
Excerpt from a call with Wendy's
Sunday, September 22, 2024 1:19 AM

The first phone menu

"Thank you for calling The Wendy's Company Restaurant Support Center. If you know the extension of the person you are trying to reach, please enter it now.
A company directory by last name, please press the number sign.
If you're a customer of one of our restaurants and need assistance from our customer care team, please press one."
Excerpt from a call with Wendy's
Friday, May 31, 2024 12:34 AM

What are the hours and when should I call?

Wendy's operates the call center for this 800-443-7266 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wendy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wendy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wendy's is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 1,294 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Wendy's is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wendy's staffs the call center well on Monday.

Why call this Wendy's number?

Below is a sample of recent calls to Wendy's, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 43s , Sep 22, 2024 1:19 AM

Calling this Wendy's Customer Number

Jun 6, 2024

I placed a mobile order on Wendy's mobile app and the local restaurant says they didn't receive it. I showed it to the restaurant, but they said they still couldn't make it and I would have to call corporate. This annoyed me, but I went ahead and paid for my food a second time and then called the corporate line to get the first order fixed. That was a mess, but eventually, I was able to get through to the right person. 

When I called, an automated live agent said, "Thank you for calling the Wendys restaurant support center. If you know the extension you are trying to reach, please enter it now. If you are a customer of one of our restaurants and need assistance from our care term, please press 1. If you are an employee calling about your tax forms, please press 2. For all other inquiries, please press 3 to be connected to an operator." 

Then it thanked me for calling and said they were experiencing longer than usual wait times. I figured that meant that I was going to be transferred to a helpline, but instead more questions came. 

The agent then said, "Please listen carefully to the following options so we can best direct your call. If you are calling to complete the Wendy's service survey, please press 1. If you are an employee please press 2. If you are calling with questions or feedback about a Wendy's item, please press 3. If you are calling about an experience at your local Wendy's restaurant, please press 4. If you are calling with questions about a mobile or delivery order, please press 5." 

After I pressed 5, I got a new set of questions and then it hung up on me. I had to call back a second time, listen through all of the messaging, and then this time I finally was able to get to a helpline. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Wendy's's main customer service phone number

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