A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Symantec Customer Service?
A:The average hold time is 30 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #1 most popular Symantec phone number out of 2. Click above to go back to the main customer service number and other contact information, including Symantec email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Symantec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 after the prompt.
Here is how our research team describes the way the Symantec phone system greets you: Please tell me how I can assist you?
Below are some clips we've found from Symantec's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes.
Thank you for calling customer support for Norton.
I am able to understand brief sentences. Please tell me what I can assist you with today."
Excerpt from a call with Symantec
Saturday, January 13, 2024 9:07 PM
They may need the phone number on your account
"Welcome to Norton customer support. Your call today may be recorded to help us improve our service.
Let's get you the help you need.
I see you're calling from a cell phone. We have a great new feature that allow you to follow along with your call conversation via a secure web browser This ensures that the information needed to assist you is collected without error as it can be entered by text.
Standard messaging and data rates may apply.
Would you like me to send you a text message with a link Please say yes or no."
Excerpt from a call with Symantec
Monday, April 14, 2025 7:51 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Norton customer support. Your call today may be recorded to help us improve our service.
If you are calling about the recent AT and T breach, please clearly say AT and T data breach.
If you are calling about the recent Omni Hotel and Resort breach, please clearly say hotel data breach when asked for your reason for call.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with Symantec
Monday, April 22, 2024 4:32 PM
What are the hours and when should I call?
Symantec operates the call center for this 800-441-7234 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 199 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Symantec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Symantec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Symantec is Tuesday.The most busy day to call Symantec is Wednesday. Again, this is based on a sample of 199 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Symantec is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Symantec staffs the call center well on Tuesday.
Why call this Symantec number?
Below is a sample of recent calls to Symantec, and their purpose. Are any of these similar to the reason you are trying to call?
Locked out of account: I switched iPhones, and today, it's not working again.
Taken from a call on Friday, April 25, 2025 1:23 AM
Claim status inquiry: I am calling to check on a claim.
Taken from a call on Tuesday, April 15, 2025 8:58 PM
Request for subscription refund: I have double payment for my subscription.
Taken from a call on Monday, January 27, 2025 3:05 PM
Cancel subscription request: Hi there. Can you please help me cancel my subscription, please?
Taken from a call on Wednesday, January 8, 2025 4:30 PM
Account lock inquiry: Need to contact somebody about a lock that had been put on my account that I have released.
Taken from a call on Sunday, January 5, 2025 10:05 PM
Accessing VIP credentials: I'm unable to access the VIP access after migrating to my new phone.
Taken from a call on Sunday, November 10, 2024 4:21 PM
Account locked, reset needed: I'm trying to make sure that I can change the credentials to my new device.
Taken from a call on Wednesday, November 6, 2024 1:40 PM
Unauthorized billing inquiry: I've just received an email from Symantec saying that I've a purchase confirmation of something I did not purchase for seven hundred and sixty four dollars.
Taken from a call on Monday, September 9, 2024 5:23 AM
Cancel subscription request: I wanna cancel my subscription.
Taken from a call on Thursday, August 1, 2024 5:54 PM