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Southwest Gas - Arizona Customer Service

Phone Number & Getting a Rep

Southwest Gas - Arizona Customer Service number

877-860-6020
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Southwest Gas - Arizona number?

A:Press 0 at the first menu. Then, when asked for your "Account Number," press 0. When asked "if you want to do a survey," press 2.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Southwest Gas - Arizona Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All Southwest Gas - Arizona customer service contact information

This is the #1 most popular Southwest Gas - Arizona phone number out of 1. Click above to go back to the main customer service number and other contact information, including Southwest Gas - Arizona email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Southwest Gas - Arizona phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 0 at the first menu. Then, when asked for your "Account Number," press 0. When asked "if you want to do a survey," press 2.
Here is how our research team describes the way the Southwest Gas - Arizona phone system greets you:  Report a gas leak, press 9. Account and billing, press 1. To make a payment or payment options, press 2. Access financial assistance and low-income rate info or if you were affected by COVID, press 3. Contractor referrals, press 4. Builder and commercial customers, press 5. Info regarding relief programs, press 8. To speak to a representative, press 0. To repeat these options, press the * star key.
Below are some clips we've found from Southwest Gas - Arizona's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Southwest Gas. For account and billing information, press one. To make a payment or review payment options, press two."
Excerpt from a call with Southwest Gas - Arizona
Friday, March 15, 2024 6:04 PM

The first phone menu

"Thank you for calling Southwest Gas. To authorize or cancel the receipt of notifications by text message, press seven. For information regarding the California Disaster Relief Program, California Consumer Privacy Act, or the Arizona customer owned yard line program, press eight. To speak to a representative, press zero.
If you are calling to report a gas leak, press nine now or call nine one one. For account and billing information, press one. To make a payment or review payment options, press two."
Excerpt from a call with Southwest Gas - Arizona
Friday, March 15, 2024 6:04 PM

What are the hours and when should I call?

Southwest Gas - Arizona operates the call center for this 877-860-6020 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Gas - Arizona phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Gas - Arizona staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Southwest Gas - Arizona is Sunday. The most busy day to call Southwest Gas - Arizona is Thursday.  Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday. 

The best time to call

In summation, the best day to call Southwest Gas - Arizona is Tuesday.  

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