Social Security Fraud Detection

Phone Number & Getting a Rep

Social Security Fraud Detection number

800-269-0271
Toll-free·Calls Fraud Detection·See main phone number & contact info
Q:

How do I talk to a human at this Social Security number?

A:This is the number for the Social Security Administration ID Theft/Fraud Reporting
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-7pm EST. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Social Security Fraud Detection?

A:The average hold time is 23 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All Social Security customer service contact information

This is the #2 most popular Social Security phone number out of 3. Click above to go back to the main customer service number and other contact information, including Social Security email addresses, twitter handles, and live chat options.

More Social Security Customer Phone Numbers

Customer Service

800-772-1213
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Press 0 then 1 then 2 then 1, then 0# then 1 · How can I help you today?

International Customer Service

410-965-9334
Mon-Fri 9am-4pm EST · Calling this Social Security number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Social Security phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This is the number for the Social Security Administration ID Theft/Fraud Reporting
Here is how our research team describes the way the Social Security phone system greets you: Fraud Hotline - Received a call from someone, press 1. Report identity theft, press 2. Report Medicare or Medicaid fraud, press 3. Need help with social security benefits, press 4. To report social security fraud, press 5.
Below are some clips we've found from Social Security's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"You have reached the Social Security fraud hotline. Please listen carefully as our menu options have changed. If this is a life threatening emergency, please hang up and dial nine one one. We are available to answer your call from ten AM to four PM eastern time, Monday through Friday, excluding federal holidays. You can report fraud twenty four hours a day through our website.
As well as learn what types of fraud we investigate.
Please visit o I g dot s s a dot g o v If you're calling because you received a call from someone who asked you to resolve a problem with your Social Security account or number, or threatened arrest or other legal action against you, press or say one."
Excerpt from a call with Social Security
Monday, May 20, 2024 6:10 PM

What are the hours and when should I call?

Social Security operates the call center for this 800-269-0271 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 35,412 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Social Security phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Social Security staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Social Security is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 35,412 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Social Security is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Social Security staffs the call center well on Friday.

Calling this Social Security Customer Number

Nov 17, 2023

People of all ages may need to contact the Social Security Administration (SSA). Suppose a young person can't find their original Social Security card when applying for their first job. In that case, they must contact the SSA for a replacement. A person who can no longer work due to a disability can apply for benefits through the SSA.

The Social Security Administration helps retiring people complete paperwork for their benefits. Widowed persons and children of deceased or disabled adults can also apply for benefits. I called the SSA to ask if I am currently getting Social Security benefits and working part-time, "Will the money I still pay into Social Security increase my monthly benefit?"

Included in the greeting by the automated response system was a message that said if this was an emergency, call 911. The systems said someone can answer calls from 10 a.m. to 5 p.m. on weekdays. It also went through a menu of selections a caller could press to get help, including someone calling about a Social Security issue.

The automated system said people could call SSA to report Medicare or Medicaid fraud, social security fraud, identity theft and get help with applying for benefits. It also said the website Social Security.gov has information regarding programs and benefits.

The system told me I could call 800-772-1213 Monday through Friday, 8 a.m. until 7 p.m. to speak with a representative. The automated system offered the option of listening to the message again or hanging up. After hanging up I called the number to speak to a representative, but I got more of the same.

An automated voice response system began by thanking me for calling and informing me that they may record the call. It provided the following announcements: The cost-of-living adjustment would start in 2024, and the Medicare Part B premium would increase. It also warned callers to be aware of people impersonating the SSA and to report those incidents to the agency.

The system suggested help topics and asked, "What sounds closest to what you need help with? None of the system's recommendations could get me the information I needed.

When the system finally said it would connect me to a representative, I listened to a message saying my expected wait time was 42 minutes. Not having time minutes to wait that long, I gave up on getting help and decided to try another day.

The experience of calling the Social Security Administration did not surprise me. It is a large government agency serving millions of people every day. However, every state has local Social Security offices, so I cannot understand why the system does not encourage individuals to call those offices for help.

Speaking to a human is preferable to pressing numbers that don't lead to the information a caller needs. An automated assistant cannot listen actively and ask specific questions that enable a consumer to get help.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Social Security's main customer service phone number

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