How do I talk to a human at this Santander USA number?
A:Press 1, then 0 repeatedly OR wait and Press 6. For help with Titles.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-9pm, Sat 7am-5pm PT.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Santander USA Customer Service?
A:The average hold time is 89 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #1 most popular Santander USA phone number out of 5. Click above to go back to the main customer service number and other contact information, including Santander USA email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Santander USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0 repeatedly OR wait and Press 6. For help with Titles.
Below are some clips we've found from Santander USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Santander Consumer USA. Please be aware that this communication is from a debt collector.
This is an attempt to collect a debt, and any information obtained will be used for that purpose.
Calls are monitored and recorded for quality assurance purposes.
Press one for English or two for Spanish.
Did you know that Press one for payoff related questions."
Excerpt from a call with Santander USA
Wednesday, February 21, 2024 7:05 PM
What are the hours and when should I call?
Santander USA operates the call center for this 800-526-0157 phone number Mon-Fri 7am-9pm, Sat 7am-5pm PT. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Santander USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Santander USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Santander USA is Sunday.The most busy day to call Santander USA is Monday. Again, this is based on a sample of 645 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Santander USA is Wednesday.
Why call this Santander USA number?
Below is a sample of recent calls to Santander USA, and their purpose. Are any of these similar to the reason you are trying to call?
Request for title release: I am trying to obtain the title for the vehicle, and I'm unable to do so because the DMV has no record of Santander releasing the lien to the California DMV.
Taken from a call on Monday, May 5, 2025 5:42 PM
Inquiry about repossessed car: I wanna know if it's been sold.
Taken from a call on Wednesday, January 22, 2025 8:13 PM
Authorize debit card: I have a debit card that needs to be authorized.
Taken from a call on Tuesday, November 26, 2024 2:37 PM
Account access issue: Hi there, my account is locked and I'd like to get it resolved.
Taken from a call on Friday, September 6, 2024 10:41 PM
Updating address and contact information: I need to change my address to 5007 Stone Path Lane, Morgantown, West Virginia.
Taken from a call on Friday, May 31, 2024 1:15 PM
Requesting lien release: I really just need my lien release. It can be emailed. It can be faxed. I don't care.
Taken from a call on Friday, March 8, 2024 6:12 PM