I recently took a Royal Caribbean International cruise, and while it was great fun, I think that I may have left my tablet in my room. I don't want to wait too long to deal with the issue, because I don't want it to get misplaced. Calling them seemed like the quickest way to get an answer, so I went ahead and called this line. I know that Royal Caribbean probably gets a lot of phone calls about booking cruises, changing reservations, etc, but I was willing to wait on hold if I had to.
When I called, I was greeted by a virtual assistant who stated, "Thank you for calling Royal Caribbean International. Due to high demand, we are experiencing high call volume. Please bear with us. Many questions can be answered on our website. If you know your party's five-digit extension, press 1. Traveling today and need assistance, press 2. To review your cruise credits, press 3. For questions about your upcoming cruise, press 4. Already sailed and calling about your past cruise, Press 5."
I chose 5 since I had already sailed, and then I was given two more options, "If you would like a copy of your sea pass or onboard statement, press 1. To speak with someone, please stay on the line." I didn't need my statement, so I stayed on the line and then I was given two more choices, "If you are calling about what appears to be a duplicate charge, press 1. Otherwise, stay on the line to talk to an agent."
Before I was placed on hold, a message stated that I could go online to report a lost item. However, I already did that and was calling to escalate my claim, so I stayed on the line. Hold music started to play and another recorded voice told me it would be 20 minutes to talk to someone. It did take about 20 minutes, but the customer service representative was very pleasant and outlined what I could expect following my claim.