Calling the Oregon DMV is meant to be a quick and simple process, as most of the information drivers need is available via an automated system. The system is designed to answer most questions and shift customers over to the website for assistance whenever possible, although individual help is available if a caller has a unique problem.
This number is meant to further reduce wait times, as it's only meant to serve Medford, Jackson County and the surrounding parts of southern Oregon. The high population centers in northern Oregon, such as Portland and Salem, have a separate phone number, which helps move things along quickly for intended customers.
When you dial, you'll be connected directly to the Oregon DMV automated system and asked what you're calling about. It's important to speak clearly when you respond, as you can get sent to the wrong menu if the system misinterprets your statement. When I called, I initially asked for help with a driver's license, and I was sent to the menu for getting a driving record.
On my second attempt, I was able to get to the driver's license menu. After telling me I'd need to go in person with required documents, the system asked me if I wanted it to send a text message with the necessary information. I said I did, and the system asked if I wanted the text sent to the number I was calling from.
I confirmed that I did, and the system automatically sent over a link to the Oregon DMV's website, providing me with every piece of information I might need to get a driver's license in Oregon. The system asked if I needed anything else, and when I confirmed I had all the information I needed, it hung up. I then called back to check how long the wait time was to reach a representative, and I was told a representative could assist me in approximately 14 minutes.
Overall, I thought this system was easy to use and provided a lot of helpful information. The automated system's ability to send a text message with the information you want is an excellent feature that comes in handy for people without access to the internet. Given that Medford is the population center of a rural part of Oregon, having this feature helps ensure that anyone with a cell phone can get help without having to find a Wi-Fi connection or remember a web address.
The system also does a great job allowing customers the option to get help from an actual representative. By presenting all of the information up front and spelling out clear wait times, the system ensures representatives only answer more in-depth questions. This was a good experience, and I would absolutely use this number for any information I needed from the Oregon DMV.