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MainStay Suites Customer Service

Phone Number & Getting a Rep

MainStay Suites Customer Service number

800-300-8800
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this MainStay Suites number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to MainStay Suites Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All MainStay Suites customer service contact information

This is the #2 most popular MainStay Suites phone number out of 1. Click above to go back to the main customer service number and other contact information, including MainStay Suites email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MainStay Suites phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human
Below are some clips we've found from MainStay Suites's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Choice customer relations department. For reservations, please press one. For choice privileges, information regarding points promotions or password resets, press two. For it Your call may be monitored and recorded for quality purposes. All representatives are currently helping other callers. Please hold for the next available representative."
Excerpt from a call with MainStay Suites
Friday, February 23, 2024 7:47 PM

The first phone menu

"Thank you for calling the Choice customer relations department.
For reservations, please press one. For Choice Privileges information, regarding points promotions or password resets, press two. For assistance regarding our website, press three. And to file a formal comment about your stay, please press four."
Excerpt from a call with MainStay Suites
Thursday, April 11, 2024 4:53 PM

What are the hours and when should I call?

MainStay Suites operates the call center for this 800-300-8800 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 113 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MainStay Suites phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MainStay Suites staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MainStay Suites is Sunday. The most busy day to call MainStay Suites is Thursday.  Again, this is based on a sample of 113 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday. 

The best time to call

In summation, the best day to call MainStay Suites is Tuesday.  

Why call this MainStay Suites number?

Below is a sample of recent calls to MainStay Suites, and their purpose. Are any of these similar to the reason you are trying to call?
Follow-up on complaint: I'm just calling back to check-in again on the status because I don't ever hear anything back from anybody.
Taken from a call on Friday, December 20, 2024 7:20 PM
Confirm reservation details: I need to make sure the amount I need to bring for my reservation at Mount Laurel.
Taken from a call on Friday, February 23, 2024 7:47 PM

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