How do I talk to a human at this Famous Footwear number?
A:Press 1, 2, then 7
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 9am-6pm, Sat 10am-5pm CST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Famous Footwear Customer Service?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
This is the #1 most popular Famous Footwear phone number out of 2. Click above to go back to the main customer service number and other contact information, including Famous Footwear email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 9am-6pm, Sat 10am-5pm CST · Press 2 at the first menu. Then press 4. · For new or existing orders, press 1. For all other inquiries, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Famous Footwear phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 2, then 7
Here is how our research team describes the way the Famous Footwear phone system greets you: For new or existing orders, press 1. For all other inquiries, press 2.
Below are some clips we've found from Famous Footwear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Famous Footwear dot com.
For the coaching and development of our representatives, your call may be monitored or recorded.
For questions questions about a new or existing order, please press one.
For all other inquiries, please press two."
Excerpt from a call with Famous Footwear
Thursday, February 15, 2024 5:34 PM
They may ask you to enter information with the dial pad
"Thank you for calling Famous Footwear dot com.
For the coaching and development of our representatives, your call may be monitored or recorded.
For questions about a new or existing order, please press one.
For all other inquiries, please press two.
To check the balance of a gift card, did you know that you can now locate your nearest famous footwear store online?
Visit us at Famous Footwear dot com forward slash store to find yours.
To find a store anywhere in the United States, please enter the five digit ZIP code followed by the pound key."
Excerpt from a call with Famous Footwear
Wednesday, September 18, 2024 1:02 PM
The first phone menu
"Thank you
For calling Famous Footwear dot com.
For the coaching and development of our representatives, your call may be monitored or recorded.
For questions about a new or existing order, please press one.
For all other inquiries, please press two."
Excerpt from a call with Famous Footwear
Saturday, April 5, 2025 6:04 PM
After you press 1
"To place an order, please press one.
To track an existing order, please press two.
For questions about the status of a return, please press three."
Excerpt from a call with Famous Footwear
Sunday, February 4, 2024 3:50 PM
After you press 2
"To check the balance of a gift card, please press one.
To locate a store near you, please press two."
Excerpt from a call with Famous Footwear
Wednesday, January 3, 2024 7:03 PM
What are the hours and when should I call?
Famous Footwear operates the call center for this 888-869-1053 phone number Mon-Fri 9am-6pm, Sat 10am-5pm CST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 306 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Famous Footwear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Famous Footwear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Famous Footwear is Sunday.The most busy day to call Famous Footwear is Monday. Again, this is based on a sample of 306 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Famous Footwear is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Famous Footwear staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Famous Footwear number?
Below is a sample of recent calls to Famous Footwear, and their purpose. Are any of these similar to the reason you are trying to call?
Check return status: I had returned a pair of shoes, and I checked on the status.
Taken from a call on Monday, April 7, 2025 5:32 PM
Shipping inquiry and compensation: I ordered some shoes on Sunday for my son, and they said they were gonna arrive today.
Taken from a call on Wednesday, March 19, 2025 2:20 PM
Cash rewards inquiry: I wanna make sure those are my cash rewards.
Taken from a call on Saturday, January 4, 2025 9:42 PM
Reset account password: I'm trying to reset my account.
Taken from a call on Saturday, January 4, 2025 8:14 PM
Refund check inquiry: I'm calling because I never received my refund check in the mail.
Taken from a call on Tuesday, December 17, 2024 8:49 PM
Inquiring about item stock: I just wanna know whether you guys have this particular boot.
Taken from a call on Thursday, November 7, 2024 8:32 PM
Inquiry about credit card: I was calling about my famous credit card.
Taken from a call on Monday, October 14, 2024 9:09 PM
Change shipping address: I just realized that the address is incorrect.
Taken from a call on Thursday, October 10, 2024 4:36 PM
Payment dispute resolution: I need to know what's going on because I know I made a payment of sixty six dollars on September twelfth.
Taken from a call on Wednesday, September 18, 2024 2:33 PM
Order payment inquiry: I ordered something online in February, but the payment is still pending on my PayPal.
Taken from a call on Monday, February 26, 2024 8:34 PM