How do I talk to a human at this CenterPoint Energy number?
A:Wait through 2 cycles of the menu
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-7pm EST.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to CenterPoint Energy Houston Customer Service?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
This is the #4 most popular CenterPoint Energy phone number out of 4. Click above to go back to the main customer service number and other contact information, including CenterPoint Energy email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Calling this CenterPoint Energy number should go right to a real human being · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Mon-Fri 7am-7pm EST · Repeat "Representative" until you are transferred. · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Mon-Fri 7am-7pm EST · Wait through 2 cycles of the menu · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenterPoint Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait through 2 cycles of the menu
Here is how our research team describes the way the CenterPoint Energy phone system greets you: To report a wire down or pole down, say "emergency" or press pound. Otherwise, say "power outage," "streetlight out," or it's something else.
Below are some clips we've found from CenterPoint Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Alright. To initiate a new electric service
request, please visit center point energy dot com forward slash e s r to take advantage of our new self-service feature or stay on the line to speak to an agent.
I've matched the phone number you're calling from.
Alright.
Please tell me any phone number associated with the location you're calling about, or you can say use my address."
Excerpt from a call with CenterPoint Energy
Friday, May 24, 2024 6:25 PM
What are the hours and when should I call?
CenterPoint Energy operates the call center for this 800-332-7143 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,407 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenterPoint Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenterPoint Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenterPoint Energy is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 1,407 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CenterPoint Energy is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CenterPoint Energy staffs the call center well on Thursday.
Why call this CenterPoint Energy number?
Below is a sample of recent calls to CenterPoint Energy, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 6s , Jul 9, 2024 8:12 PM
: ""
- From a call lasting 1m 7s , Jul 9, 2024 6:20 PM
Power outage inquiry: "Trying to figure out why my address is still without power when neighboring houses have electricity."
- From a call lasting 9m 19s , May 24, 2024 6:25 PM